Blocks Contact Form stopped working since WP SMTP installation

  • Resolved fwinter1

    (@fwinter1)


    1 year, 9 months ago

    The PublishPress Blocks Contact Form worked well, it reliably sent all the contact messages to my email. Although I did not know what mail server it used. Yesterday I installed the plugin WP Mail SMTP and configured a 3rd party mail service with success. Since then, the contact messages via the contact form do not arrive anymore. The message ‘successful sent’ is displayed though. There’s nothing in the php log, or anything else that would tell my where the problem lies. How can I debug what’s the problem?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 9 months ago

    Hi @fwinter1

    Can you make sure the 3rd party mail service SMTP working fine? You can test this by reset password for your user. Did you receive reset password email or no?

    Thread Starter fwinter1

    (@fwinter1)

    1 year, 9 months ago

    yes, I verified that WP mail SMTP works with 3rd party mail service by doing exactly that (change admin email). Funny thing: when I have the mail SMTP plug in not installed this change of admin email did not work (email didn’t arrive), but the contact form worked. Now, with the mail SMTP plug in installed it’s vice versa: admin email can change, but contact form emails don’t arrive.

    any way to debug this?

    thanks, Frank

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 9 months ago

    I just tested and it’s working using 3rd party mail service on my end. Could you make sure you put your sender email correctly here? It’s on PublishPress Block setting.

    Thread Starter fwinter1

    (@fwinter1)

    1 year, 9 months ago

    That was it! I didn’t pay much attention to the ‘sender’ email and had it set to the same as the receiver email. This must have bothered sendinblue/brevo. Now it works. Although these contact form mails land in the Spam folder but that’s not the fault of the block. Cheers!

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 9 months ago

    Glad to hear it resolved 🙂

    We appreciate you using PublishPress Blocks. Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Blocks Contact Form stopped working since WP SMTP installation’ is closed to new replies.