I’m sorry we fell short. If you could provide more context or specifics that would help us improve and also give us the ability to look into the situation.
Yes. Let me clarify. I pay $600 a year for one of your plugins. I paid $100 for the pro version of this plugin not knowing it would auto renew. It auto renewed for $100. I reached out to support the day it auto renewed to cancel and get a refund. Support explained the terms of service doesn’t offer refunds but would give me $50 back. Either change your terms of service and offer a refund or I’m moving my clients to Gravity Forms.
