assistance cleaning up unknown subscriptions | WordPress.org

Resolved gpb68
(@gpb68)

1 year, 3 months ago

I have 3 subscriptions on my page that are unknown and are causing scheduled action errors and I would like some help to get them cleared up

example of the error

Affected events:subscription payment for unknown

error from scheduled action log

2024-11-15T20:55:44+00:00 Error scheduled action 114240 (subscription payment) failed to finish processing due to the following exception: Subscription doesn’t exist in scheduled action: 7795 in /var/www/html/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php:77

Viewing 1 replies (of 1 total)

ckadenge (woo-hc)
(@ckadenge)

1 year, 3 months ago

Hi @gpb68,

Thanks for reaching out.

I understand you’re facing issues with unknown subscriptions.

Just to clarify, this particular forum is meant for general support with the core functionality of WooCommerce itself. For assistance with the WooCommerce Subscriptions plugin, I suggest you contact us at <a href=“https://woo.com/my-account/contact-support/”>Woo.com > My Account > Support</a>. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Viewing 1 replies (of 1 total)

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Tags

WooCommerce subscriptions

1 reply
2 participants
Last reply from: ckadenge (woo-hc)
Last activity: 1 year, 3 months ago
Status: resolved