Hi there @rabbitwordpress π
Thanks for getting in touch with us!
I took a look at your site and noticed that the Apple Pay button shows fine when I use a Private Tab, as shown here: https://d.pr/i/8ec7ao
In cases like this, we recommend that the follow the steps in the following guide: https://woocommerce.com/document/stripe/#section-46
That should help find the root cause of the problem and ensure that it shows in a regular tab too.
I hope that this helps π
Thread Starter
Warren
(@rabbitwordpress)
Hi @joashrajin
Thanks for your quick response!
I am in the process of checking this with Stripe and waiting to hear back from their support team.
I’m unable to see Apple Pay in a private tab or a public tab. I did try removing the domain and adding it again but that didn’t work.
As far as disabling themes and plugins this isn’t an option because its a live production site with frequent sales and constant visitor traffic.
No plugins have been updated anyway so I am very doubtful this could be an issue.
I will update you when I hear back from Stripe.
Many thanks
Warren
Thread Starter
Warren
(@rabbitwordpress)
Hi @joashrajin,
I have removed and re-added the domains in Stripe.
I have deactivated All plugins (except WC and Stripe) and switched to Storefront and Apple Pay is still not working unless browsing in a private window.
Please see staging site link below:
https://dev.threewrensgin.com/apple-crumble-edition-gin/
Stripe were unable to test because they aren’t allowed to use their phones or login to Apple while at work. I kid you not!!! I will send the transcript if you don’t believe me.
Apple Pay was working only last night.
Please help!
Thanks
Warren
Thread Starter
Warren
(@rabbitwordpress)
Hi @maykato,
Thanks for getting back to me!
Yes I can indeed see Apple Pay is working in public tabs again.
I don’t understand what the issue might have been as I didn’t make any changes. At least its working again.
Thank you
Warren
Glad to hear it – thanks for letting us know Warren!
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If you have any further questions, I recommend creating a new thread.
Have a nice day!
