API Key Settings inaccessible

Resolved Fralenuvole
(@francescocsto)

1 year, 6 months ago
Hello,

I am trying to install your plugin, but when I click on the link “/wp-admin/admin.php?page=linkboss-settings” to activate the API key, I receive a WordPress error and the page is not accessible.

Query Monitor message:
```
This message was triggered by WordPress Core.
Call stack:
wp_die()
wp-admin/includes/menu.php:380
```
Can you help?

Kind regards

Viewing 6 replies - 1 through 6 (of 6 total)

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

1 year, 5 months ago
@bdkoder

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.
- https://wordpress.org/support/guidelines/#the-bad-stuff
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
- Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their phpinfo(); output.
- Ask the user to install the Health Check plugin and get the data that way.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
- Ask the user for the step-by-step on how they can reproduce the problem.
You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
Plugin Author Shahidul Islam
(@bdkoder)

1 year, 5 months ago
Hello @francescocsto ,

Thanks for your support ticker but sorry for the late reply.
Is it possible to share the debug log ?

Thanks
- This reply was modified 1 year, 5 months ago by Shahidul Islam.
- This reply was modified 1 year, 5 months ago by Shahidul Islam.
Plugin Author Shahidul Islam
(@bdkoder)

1 year, 5 months ago

Hello @sterndata,
Thanks for your message.
Sometimes we need the credentials for debug and that’s why we shared the email address to check the log properly.
We never told to share credentials here.

Thanks.

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

1 year, 5 months ago

@bdkoder You may never even ASK for (or suggest someone go somplace to send) credentials here. Doing so could get your plugin removed or your account blocked.

Plugin Author Shahidul Islam
(@bdkoder)

1 year, 5 months ago

Hello @sterndata ,
Thanks a lot, we will follow.

Plugin Author Shahidul Islam
(@bdkoder)

1 year, 5 months ago

Hello @francescocsto ,

Thanks for your support ticker but sorry for the late reply.
Is it possible to share the debug log ?

Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

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