Any support anywhere?

  • Resolved lala9

    (@lala9)


    10 months, 2 weeks ago

    So, I sent a message asking some questions to your pre-sale support thingy on 20th April 2024. No reply. Nothing. Day 4 today!

    I went ahead and purchased the 5-license package anyway yesterday morning.

    But, I am running into all sorts of issues. So I sent a second email to your Customer Support this time, since I am now a paying customer. But still no reply.

    Your support desk does not provide any sort of support ticket number to refer you to. Nothing.

    So, what do I do here? Someone seems to respond on this forum. Does anyone care at all about the paying folk?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Henning

    (@henningaa)

    10 months, 2 weeks ago

    Hi there,

    I might have an idea about which requests you’re talking.

    The presale question got an answer one hour later that day, and your request regarding Selling Ads got an answer today as well.

    I have no evidence of a general problem with sending emails, but will look into the system if there might have been a hiccup with my inbox then. Thanks for letting me know. If you don’t mind, could you also double-check to see if it was received successfully from your end?

    If you require any further assistance with the free Advanced Ads plugin, please feel free to ask here right away.

    Best regards,
    Henning

    Plugin Support Henning

    (@henningaa)

    10 months, 1 week ago

    Hi there,

    It’s great to see that the misunderstanding has been resolved, and we can now proceed with our discussion via customer support. Thank you for your patience throughout this process, and all the best moving forward.

    Best regards,
    Henning

    Thread Starter lala9

    (@lala9)

    10 months, 1 week ago

    Nope. I am still waiting for a reply to the questions I asked last week.

    We waited and waited, but got no reply. So when/if you wish to proceed with our issues, kindly reach out so we can re-create your tech account on our site.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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