Hi, by mistake I changed the order in woocomerce from processing to refunded and updated it, then I changed it to processing again, updated. After the order is completed, I can see order completed and order processing with a full refunded amout which did not happened.
I did clar anlitics data nad reimport the data but this not help.
Is ther any solution to remove this from analitics ?
The page I need help with: [log in to see the link]
Thanks for sharing those screenshots. They’re really helpful for understanding what’s happening here.
Looking at the order view, there’s a -€220.00 refund record that has been written to the order (not just in analytics). Before we can figure out the best path forward, we have a few important questions:
Was any money actually returned to the customer via Stripe? This is the most critical question. Could you log into your Stripe Dashboard and check whether a refund of €220.00 appears against the original payment for this order? If Stripe shows a refund, real money was returned to the customer. If not, the refund record may be local only.
Was the -€220.00 refund there before the accidental status change, or did it appear after? In other words, was this a partial refund that already existed on the order for a legitimate reason, or did it get created as a result of the “refunded” status being applied?
In the order’s note history (the activity log at the bottom of the order edit screen), could you share a screenshot of the order notes? This will show us the exact sequence of status changes and whether a refund was created at any specific point.
In WooCommerce Analytics specifically, are you seeing two separate order entries (one completed, one showing as refunded), or is it one order entry with an incorrect refund amount subtracted from it?
The issue is with -1063 euros. This was the mistake. I selected refund and clicked update 7.35am, then changed to processing and update 7.37 am (there is no refund done at all).
I have comleted the order and updated now but refound still showing processing, and I have no option to change it
I understand you’re trying to make sense of the €1063 showing up alongside your valid €220 refund, and how this is reflecting in your order and analytics.
Looking again, I can see the €1063 is present in one of the screenshots, the second screenshot shows the order details with the €220 refund, and the third shows the order notes, which is helpful context.
To make sure I guide you accurately, could you please confirm if the first screenshot is coming from WooCommerce Analytics or from within the order itself?
Thank you for sharing the screenshot, it really helps to see exactly how this is showing up in Analytics. I understand how confusing it can be when values like this persist even after correcting the order.
To help ensure everything is fully synced and refreshed, could you please try the following steps:
Go to WooCommerce > Status > Tools
Run WooCommerce Analytics data synchronization by clicking Synchronize
Then locate Clear analytics cache and click Clear
After that, refresh your WooCommerce Analytics page
This will force a fresh rebuild of the analytics data and often resolves cases where outdated or incorrect values continue to appear.
Let me know how it goes after trying this, I’ll be here to help further if needed 🙂
