Viewing 7 replies - 16 through 22 (of 22 total)
  • Hi Sarah,

    Thank you very much for letting us know. I added this information to the ticket.

    Warmly,
    Beatrice

    Thread Starter sarahcallan

    (@sarahcallan)

    Hi

    Any ideas what is causing this problem as I am still not seeing the galleries on my android mobile?

    Thanks,
    Sarah

    Hello @sarahcallan,

    We are still investigating this issue. I’m sorry about this!

    Warmly,
    Beatrice.

    Thread Starter sarahcallan

    (@sarahcallan)

    Hi

    Is there any hope that this problem will be fixed, as I thought something might have been improved by now?

    I still have 3 galleries on my website that are not showing on my phone.

    Thanks,
    Sarah

    Hi @sarahcallan,

    I asked my colleagues to test it on Firefox and everything seems to be working on their end. Can you please let us know what version of Firefox you use and also if you have any extension of Firefox installed?

    Warmly,
    Beatrice.

    Thread Starter sarahcallan

    (@sarahcallan)

    Hi Beatrice

    Thank you for getting back to me.

    I have just checked my Firefox and it was version 68, which is hideously out of date (I had no idea my auto updates were off). I have updated it to the latest version and the galleries now work perfectly and look lovely.

    You have solved my problem and I am really grateful.

    It was odd that the galleries used to work and then stopped after a Modula update, so I never assumed it was a fault at my end.

    I am really pleased because I love the look of your galleries.

    Thanks again!

    Sarah

    beatrice12

    (@beatrice12)

    Hi @sarahcallan,

    Thank you very much for letting us know! I’m glad it’s working fine now!
    Have a great day!

    Warmly,
    Beatrice.

    • This reply was modified 4 years ago by beatrice12.
Viewing 7 replies - 16 through 22 (of 22 total)

The topic ‘Also experiencing fatal error on mobile devices’ is closed to new replies.