Also experiencing fatal error on mobile devices

Resolved sarahcallan
(@sarahcallan)

4 years, 2 months ago

I have three modula galleries on my website and they all have all started to have the same problem very recently. There is a space for the gallery, but the pictures inside are not showing. In addition to the URL above the problem occurs on:
https://www.loggosretreat.co.uk/paxos/
https://www.loggosretreat.co.uk/testimonials/

I tried to use the advice in response to an earlier query to amend the modula-helper-functions.php but not having much experience in code I have now messed up all three pages and they are not loading at all.

Help!

The page I need help with: [log in to see the link]

Viewing 7 replies - 16 through 22 (of 22 total)

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beatrice12
(@beatrice12)

4 years, 1 month ago

Hi Sarah,

Thank you very much for letting us know. I added this information to the ticket.

Warmly,
Beatrice

Thread Starter sarahcallan
(@sarahcallan)

4 years, 1 month ago

Hi

Any ideas what is causing this problem as I am still not seeing the galleries on my android mobile?

Thanks,
Sarah

beatrice12
(@beatrice12)

4 years, 1 month ago

Hello @sarahcallan,

We are still investigating this issue. I’m sorry about this!

Warmly,
Beatrice.

Thread Starter sarahcallan
(@sarahcallan)

4 years, 1 month ago

Hi

Is there any hope that this problem will be fixed, as I thought something might have been improved by now?

I still have 3 galleries on my website that are not showing on my phone.

Thanks,
Sarah

beatrice12
(@beatrice12)

4 years, 1 month ago

Hi @sarahcallan,

I asked my colleagues to test it on Firefox and everything seems to be working on their end. Can you please let us know what version of Firefox you use and also if you have any extension of Firefox installed?

Warmly,
Beatrice.

Thread Starter sarahcallan
(@sarahcallan)

4 years ago

Hi Beatrice

Thank you for getting back to me.

I have just checked my Firefox and it was version 68, which is hideously out of date (I had no idea my auto updates were off). I have updated it to the latest version and the galleries now work perfectly and look lovely.

You have solved my problem and I am really grateful.

It was odd that the galleries used to work and then stopped after a Modula update, so I never assumed it was a fault at my end.

I am really pleased because I love the look of your galleries.

Thanks again!

Sarah
beatrice12
(@beatrice12)

4 years ago
Hi @sarahcallan,

Thank you very much for letting us know! I’m glad it’s working fine now!
Have a great day!

Warmly,
Beatrice.
- This reply was modified 4 years ago by beatrice12.

Viewing 7 replies - 16 through 22 (of 22 total)

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