Almost great, except it’s missing one key feature.

  • Dan

    (@dcoburn)


    3 weeks, 2 days ago

    It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able to merge tickets and sadly our sales people and customers have created duplicate tickets that we should merge, but we can’t and it makes everything a mess.

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  • Plugin Support Milind Ighe

    (@miliighe)

    3 weeks, 1 day ago

    Hi Dan,

    Thank you so much for the wonderful review — we truly appreciate your kind words and the time you took to share your experience with SupportCandy.

    You’re absolutely right about the importance of a ticket merge feature. The good news is that our Merge Tickets functionality is already in development and currently in its final phase. We’re aiming to release it before the new year.

    Your feedback means a lot to us and helps us prioritize what matters most to our users. Thanks again for the great review and for being a part of our improvement journey.

    Best regards,
    SupportCandy Team

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