All orders gone, checkout does not work

  • Resolved aground

    (@aground)


    7 years, 9 months ago

    Error 521: Unable to create order. Please try again.

    The last time I know the site worked properly was April 27. We haven’t checked the site in a few weeks. Yesterday I noticed all our orders were missing. Today a customer sent me the above error message on checkout to PayPal.

    I also noticed yesterday that our products page in the Dashboard view is odd.

    I asked BlueHost to restore the database to April 25 but that did not resolve the problem. Still no orders and no way to place an order. (error message).

    Thoughts?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    7 years, 9 months ago

    Hey there!

    The question is exactly where that 521 error is coming from.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Thanks!

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    7 years, 9 months ago

    Hi @aground,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers!

    athomas

    (@athomas14)

    7 years, 5 months ago

    Hi same error. Unable to create order Let me know how to solve this. No payment method works. not even COD

    • This reply was modified 7 years, 5 months ago by athomas.
    stefsternyc

    (@stefsternyc)

    7 years, 5 months ago

    I got to PayPal. Do you see pending payment? Echo

    athomas

    (@athomas14)

    7 years, 5 months ago

    I get same error ‘Unable to create order’ to all payment method.

    stefsternyc

    (@stefsternyc)

    7 years, 5 months ago

    Maybe time to post images of your settings and system report

    Thread Starter aground

    (@aground)

    7 years, 5 months ago

    I paid a developer to resolve this for me. He found that MarketPress was activated. There may have been one other ecommerce plugin activated that conflicted with WooCommerce.

    Once the additional plugins were deactivated WooCommerce worked again. I’d start there.

    colchippy

    (@colchippy)

    7 years, 3 months ago

    aground

    Thanks for your info I just had the same problem and did what you stated and bingo its works.

    Cheers

Viewing 8 replies - 1 through 8 (of 8 total)

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