Administrator not excluded

  • Resolved ritailsted

    (@ritailsted)


    3 years, 5 months ago

    Hi

    I am new as a user of WP-statistics. It works great, but one thing seems wrong. I have excluded the administrator role (=myself), but I am not excluded from the statistics, my visits are recorded.
    Can that be changed?

    Regards

    Rita

Viewing 6 replies - 1 through 6 (of 6 total)
  • Reza

    (@reventon94)

    3 years, 5 months ago

    Hi Rita,

    Thank you for reaching out to us.

    Please check the following options and make sure they’re disabled:
    Dashboard > Statistics > Settings > General > Record All Users
    Dashboard > Statistics > Settings > Exclusions > Record Exclusions

    Please let me know if this solution was helpful.

    Sincerely

    Thread Starter ritailsted

    (@ritailsted)

    3 years, 5 months ago

    Hi Reza

    These two options are already disabled.

    Regards

    Rita

    Reza

    (@reventon94)

    3 years, 5 months ago

    Hi,

    I hope you’re doing well.

    I checked the functionality of the mentioned feature and found no bugs.
    Can you please contact us via the below email?
    [email protected]

    Regards

    Thread Starter ritailsted

    (@ritailsted)

    3 years, 5 months ago

    Hi Reza

    I think I solved the problem. I have another role besides administrator, I had not thought about that. I excluded that role too, I expect the exclusion will work now.

    Regards

    Rita

    Reza

    (@reventon94)

    3 years, 5 months ago

    Great. Glad to hear it.

    Please do not hesitate to contact us if you have any questions.

    Regards

    happyhobo

    (@happyhobo)

    3 years, 3 months ago

    “Record all users” should either NOT override role exclusions, or else it and the role exclusions should have text by them explaining this non-intuitive “feature.”

Viewing 6 replies - 1 through 6 (of 6 total)

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