Hi @jaimesando ,
Thanks for reaching out, and I’m sorry for the trouble you’re experiencing.
According to our records, we’re already assisting you in Ticket #104391. Our team replied with some suggestions and requested login details, but it seems our message may not have reached you. We’ve followed up again on the same ticket. We hope you receive it now.
In the meantime, here are a couple of quick steps that may help:
- Force refresh your WPForms license key
In your WordPress dashboard, go to WPForms » Settings, then click the link that says “force a refresh.” (Screenshot)
- Reinstall the PDF Addon
If the issue continues, please try reinstalling the PDF Addon.
We’ll continue assisting you through the support ticket so we can help resolve this as quickly as possible.
Thank you!
I haven´t recieved a email with the ticket number with my main account, but thanks, I looked for in the spam too…
I had done whath you say and it didn´t work, i just did it again and it still doesn´t work, it jus show the link, not the image (JPG, GIFT, PNG)
I tried putting a html code (img src=”…) with the smart tag and the same…
Hi @jaimesando ,
Thank you for checking, and I’m sorry you’re still not receiving our emails.
To help ensure our messages reach you, could you please whitelist WPForms emails by following this guide?
After that, please log in to your WPForms account and submit a new support ticket.
In the ticket, kindly mention my name(Pranali), so we can locate it quickly and continue helping you without delays.
Regarding the PDF issue, thanks for trying the steps already. Once we receive your new ticket, we’ll be able to request details privately and look deeper into what’s causing the image not to appear.
Looking forward to helping you get this resolved!
