Abandoned cart not triggered (continue)

Hi,

I’m creating a new thread since my last thread was closed. Below is the original post.

Hi,

My site is on

wp: 6.8.1

php: 8.1.32

WooCommerce: 9.9.5

Plugin version: 1.3.3

When I test the site on my local machine, the abandoned cart was successfully detected and email was sent.

When I test on both staging and live site (hosted by Kinsta), however, the order status is never changed to abandoned. I checked the database and wp_cartflows_ca_cart_abandonment has products that started checking out but the status of each order doesn’t changed from ‘normal’. I’ve also sent out a test email and it was sent successfully on both staging and live. I’ve also tried manually running a cron job, and wp_cartflows_ca_cart_abandonment is never on the cron job list.

Could you help me troubleshoot further?

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If I don’t want to enable WP Cron, can I create a custom cron job to trigger the plugin?