503 error

Resolved arafail
(@arafail)

3 years, 3 months ago

Hello!

I am having a bit of trouble with your plugin – when activated the website show 503 error.

After reading this topic https://wordpress.org/support/topic/503-error-and-slowing-down-after-updating-to-2-0-2/ I have used version 1.7.1 of your plugin and it works perfectly. However, after updating to 2.3.43 (latest) the error reappears. I have updated an d rolled back 3 times to confirm.

My plugins are as shown below https://onedrive.live.com/?cid=d3e738f139579ef8&id=D3E738F139579EF8%21879825&sff=1&authkey=!APV48kLJZGr-EEk

Do you have any idea as to what could be done?

Thank you very much!

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)

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Plugin Author Magazine3
(@magazine3)

3 years, 3 months ago

Sorry for the incovnenience. We have gone through the given URL and there is no errors. Can you please let us know have you done any changes? If you done rollback then please upate the plugin to the latest version and confirm us, So that we will check the issue and assist you to fix the issue.
Thread Starter arafail
(@arafail)

3 years, 3 months ago
Hello!

I have updated the plugin.

You can try any article on this page, as they all have TOC: https://dev.digitalcitizen.ro/

Any article page just hangs for a while after which I get the 503 error.

Thanks!

PS: If you wish I can provide admin credentials via email.
- This reply was modified 3 years, 3 months ago by arafail.
Plugin Author Magazine3
(@magazine3)

3 years, 3 months ago

Can you please check once is there any conflict? Please check once by deactivating the active plugins one by one on your site and let us know back which plugin is causing the issue? So that we will assist you accordingly to resolve your issue.

Thread Starter arafail
(@arafail)

3 years, 3 months ago

Hello!

I have managed to fix the problem.

There were 2 culprits: an unessential plugin and one that needed an update – Advanced Custom Fields.

I have however found another issue, on the live webiste.

The URLs below contain paged articles. Your plugin lists headers from the second page, but the links don’t work.

The last links in the TOC are the ones in question: https://1drv.ms/u/s!AvieVznxOOfTuZUPruRWZwbClQzQEQ

https://www.digitalcitizen.ro/review-asus-rog-strix-z790-a-gaming-wifi-d4/

https://www.digitalcitizen.ro/review-asus-proart-z790-creator-wifi/

Plugin Author Magazine3
(@magazine3)

3 years, 3 months ago

I have managed to fix the problem – Glad to hear it as fixed.

Regarding the other issue which you have mentioned, Can you please share the short video of the issue for reference purposes? So that we will go through it and assist you to fix the issue immediately.

Thread Starter arafail
(@arafail)

3 years, 3 months ago

This article has 2 pages: https://www.digitalcitizen.ro/review-asus-rog-strix-z790-a-gaming-wifi-d4

The last TOC link on the first page is from the second page. Clicking it does nothing.

Please see video below.

Thanks!

https://onedrive.live.com/?authkey=%21AN8Da%5FjJF%2DD%2DQgk&cid=D3E738F139579EF8&id=D3E738F139579EF8%21936611&parId=D3E738F139579EF8%21298339&o=OneUp

Plugin Author Magazine3
(@magazine3)

3 years, 3 months ago

Can you please check once is this due to any conflict? If possible please check once by deactivating the active plugins one by one on your site for debugging purpose of the issue and let us know back if any causing the issue?
Thread Starter arafail
(@arafail)

3 years, 3 months ago
Hello!

We have 2 websites DEV and LIVE.

Here are 2 links for the respective websites:

LIVE: https://www.digitalcitizen.ro/review-asus-proart-z790-creator-wifi/

DEV: https://dev.digitalcitizen.ro/review-huawei-watch-gt3-pro/

The 503 error has remerged on the live website for the latest version of the plugin and version 1.7.1 does not link to the second page of the article.

On the test website, we just get fatal error.

Both websites are identical in terms of theme, wordpress version and plugins and we call ez-toc via shortcode.

May I provide you with login data for the dev website in order to test further?

I have deactivated all plugins and activated them one by one, except ACF, without which the theme does not work.
- This reply was modified 3 years, 3 months ago by arafail.
Thread Starter arafail
(@arafail)

3 years, 3 months ago

Hello!

We have updated the plugin to the latest version you have released today.

Everything works perfectly on the test website, however, on the live website we get error 503.

We have disabled and enabled the plugins one by one and nothing seems to do the trick, only version 1.7.1 of your plugin works on the live website.

Both websites are on the same serv, same domain, thus same configuration, same plugins. – https://onedrive.live.com/?authkey=%21AIu9ZeLoAap1e60&cid=D3E738F139579EF8&id=D3E738F139579EF8%21938591&parId=D3E738F139579EF8%21298339&o=OneUp

Here is the a 2 paged article on both websites:

https://www.digitalcitizen.ro/review-asus-proart-z790-creator-wifi/ (EZ-TOC 1.7.1)

https://dev.digitalcitizen.ro/review-huawei-watch-gt3-pro/ (EZ-TOC – latest version)

Can you please assist?

Thread Starter arafail
(@arafail)

3 years, 3 months ago

After updating to latest version 2.0.44.2 I have managed to find some errors:

25-Jan-2023 14:27:28 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/digcit/public_html/digitalcitizen.ro/wp-includes/formatting.php on line 563

[25-Jan-2023 14:27:29 UTC] PHP Warning: Undefined variable $category_id in /home/digcit/public_html/digitalcitizen.ro/wp-content/themes/noamp-scss-2023/archive.php on line 30

[25-Jan-2023 14:27:30 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 24576 bytes) in /home/digcit/public_html/digitalcitizen.ro/wp-includes/formatting.php on line 563

Plugin Author Magazine3
(@magazine3)

3 years, 3 months ago

Sorry for the inconvenience and delay in getting back to you. Can you please let us know which PHP version are you using?

Plugin Author Magazine3
(@magazine3)

3 years, 3 months ago

We have inspected the given URL and it seems you are using fixed TOC instead of ez-toc.

Reference screenshot: https://prnt.sc/jH71koSBeg1m

Can you please check once on your end and confirm us by reply back? So that we will check the issue and assist you accordingly to resolve your issue.

Thread Starter arafail
(@arafail)

3 years, 3 months ago

Yes.

We have replaced it since EZ TOC does not seem to be working for us.

Thanks for the assist.

Plugin Author Magazine3
(@magazine3)

3 years, 3 months ago

We are sorry for the inconvenience. Can you please enable it and confirm us once? So that we will inspect the issue and assist you to fix the issue.

Thread Starter arafail
(@arafail)

3 years, 3 months ago

Hello!

Thank you but it is no longer needed.