500 Error

  • Resolved samforan

    (@samforan)


    8 years, 8 months ago

    Hi there, excuse the newbie question.

    My site, lunenburglitfestival.com , is experiencing a 500 error.

    I’m in the middle of a domain transfer to a new registrar, but they assure me this isn’t causing the problem.

    Early on, I had issues with permissions so I’m wondering if things could still be mixed up there?

    I can’t seem to determine what is causing the error. My website is still up and I can see all the files through FTP.

    Thanks for any insight.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter samforan

    (@samforan)

    8 years, 8 months ago

    Further information – I can’t open my wp-content folder in Coda2, for example. I get the error.

    Server said: Can’t change directory to /public_html/wp-content: Permission denied

    Error -125: remote chdir failed

    Thread Starter samforan

    (@samforan)

    8 years, 8 months ago

    If I change the folder permissions to 766 from 644 it seems to open. Do I not “own” the permissions to the files/directories then?

    stephencottontail

    (@stephencottontail)

    8 years, 8 months ago

    644 is sufficient for files, but you need execute permission to be able to change into a directory, so you need 755 on directories.

    Thread Starter samforan

    (@samforan)

    8 years, 8 months ago

    Even after making those changes my site still appears to be offline/unavailable.

    http://lunenburglitfestival.com

    Thread Starter samforan

    (@samforan)

    8 years, 8 months ago

    Hi, I made the necessary permissions changes. But now WordPress can’t upload files and make changes.

    I think I’ve tracked it down to a file ownership problem. Could anybody provide some troubleshooting for this? I’ve found some other how-tos that involve the command line on my server that haven’t been successful.

    stephencottontail

    (@stephencottontail)

    8 years, 8 months ago

    When you upload media or add new themes or plugins from the WordPress administration screens, WordPress acts as the same user/group who owns the Apache/Nginx process, which means that that user needs the correct permissions to access the wp-content folder. I would suggest asking your hosting provider what the appropriate owner/group and permissions should be.

Viewing 6 replies - 1 through 6 (of 6 total)

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