There has been a critical error on this website.
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Error:error
I have disabled all plugins but problem is not solved.
Plugin Support
Dhanush
(@dhanush22)
Hi @sachsongngu ,
I hope you had a wonderful weekend!
Thank you for reaching out regarding the critical error message you’re encountering on the result page. I sincerely apologize for any inconvenience this issue has caused and appreciate your proactive approach in attempting to resolve it by disabling all plugins.
To assist you further, I would like to confirm a few details:
- Are you currently using the latest version of the QSM plugin (version 9.2.3)? If not, please update to the latest version and check if the issue persists.
- Have you temporarily disabled any caching plugins or cleared the cache?
- When did this issue first occur?
- If you create a new demo quiz, do you still encounter the same critical error?
- Are you facing this issue after adding quiz shortcodes to a specific page or post?
Please provide the above details to help us pinpoint the root cause of the problem. Rest assured, we’re committed to resolving this as quickly as possible.
Thank you for your time and cooperation. If you have any further questions or require immediate assistance, feel free to let us know.
Best regards,
Please refer to below, thank you.
1. Yes, I am using the latest version. 9.2.3
2. I did temporarily disabled all caching plugins but still get error
3. This is the first time I install this plugin and encounter the issue.
4. I have created new type drop down and it work. It looks like fill in the blank have problem.
5. Fill in blank is error for both using shortcode and in the direct link.
Plugin Support
Dhanush
(@dhanush22)
Hi @sachsongngu ,
I hope this email finds you well.
Thank you for proactively following the suggested steps and sharing your findings with us. I truly appreciate your efforts in assisting us to replicate the issue.
From my end, I have attempted to create a Fill-in-the-Blanks question, and I did not encounter any critical error messages on the results page section.
For further investigation, I have escalated this issue to our development team. However, to replicate and troubleshoot the problem effectively, we require the error logs and details of the critical error message you encountered.
To proceed, I kindly request you to enable WP_DEBUG_LOG on your site. If you are unsure how to enable WP_DEBUG and WP_DEBUG_LOG, please let me know—I’ll be happy to provide you with step-by-step instructions.
If you are already familiar with this process, please share the most recent error logs with us. This will help us analyze the issue further and implement the required fix as soon as possible.
Thank you for your time and cooperation. I look forward to resolving this matter promptly.
Best regards,
Plugin Support
Dhanush
(@dhanush22)
Hi @sachsongngu ,
Thank you for sharing the error logs.
We have escalated the issue to our development team, and they are currently investigating it. I will provide you with updates as soon as the issue is resolved from our end.
In the meantime, please let me know if there’s anything else you’d like us to address or assist with.
Thank you for your time and cooperation.
Best regards,
Plugin Support
Dhanush
(@dhanush22)
Hi @sachsongngu ,
I hope this email finds you well.
After reviewing the logs and consulting with our development team, we have identified the cause of the critical issue and outlined the necessary steps for resolution on your end.
The error you encountered is related to the mb_strtoupper() function, which is part of PHP’s mbstring extension. If this extension is not installed or enabled, you will encounter the error.
For cPanel Hosting:
- Log in to your hosting account’s cPanel.
- Navigate to Select PHP Version or PHP Extensions.
- Locate mbstring in the list and enable it by checking the box next to it.
- Save your changes and, if required, restart your web server.
By implementing these changes, the 500 critical error message should no longer occur.
Thank you for your cooperation and understanding. Please let us know if you require any further assistance.
Best regards,
Dhanush
Thank you so much for your support. I will check and let you know. Thank you.
Plugin Support
Dhanush
(@dhanush22)
Hi @sachsongngu ,
You’re most welcome! Please feel free to let me know if you have any other questions or concerns regarding the plugin details. I’ll be happy to assist you further.
Thank you once again for reaching out. Looking forward to your update!
Best regards,
Dhanush
it works like a charm now, thank you
Plugin Support
Dhanush
(@dhanush22)
Hi @sachsongngu ,
I hope this message finds you well.
We’re pleased to hear that the issue has been resolved and is now functioning as expected. I truly appreciate your cooperation and patience in working with us to address this matter.
For now, I will mark this ticket as resolved. However, if you require any further assistance or have questions regarding the QSM plugin, please feel free to reach out to us at any time.
Thank you once again for your time and support.
Best regards,
Dhanush
