As we continue our investigation into government agencies’ use of outsourced call centre workers, we focus today on NDIS call handlers who describe being burned out amid intense pressure to hit their targets.
There is a checklist of horrors that call handlers on the national disability insurance scheme (NDIS) phone lines hear about ... The agencies make various pledges, with the NDIS publicly committed to answering 80% of calls within 60 seconds.
Anyone with information about suspected fraud involving the NDIS should contact the NDIS fraud reporting and scams helpline on 1800 650 717, an interpreter service is available at 13 14 50, email ...
People with disabilities in remote Northern Territory communities are being targeted by unscrupulous NDIS providers using high-pressure sales tactics and inducements including cash, cigarettes and alcohol, an ABC investigation can reveal ... .
... or services not supplied or delayed Concerns about misleading claims in relation to Specialist Disability Accommodation Impacts on First NationsNDIS participants Scams affecting NDIS participants.
NDIS participants, and their families, have been left reeling by major changes to the massive disability support scheme ...Changes to the NDIS have been coming at breakneck speed as the government looks to cut costs.
The Australian government had passed new legislation related to the national disability insurance scheme (NDIS) and she was terrified it would strip her sister Claire* of the essential supports that enabled her to live a beautiful and rich life.
Fraudsters taking advantage of people with disability now appear to be targeting veterans, prompting a $200 million crackdown by the federal government ... .