Latest News for: customer service

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SSA makes major Customer Service rule change in March: Here's what recipients must know

Hindustan Times 23 Feb 2026
Social Security Administration ...
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AUI Acquires Quack AI, Developer of AI Customer Service Agent Technology

PR Newswire 23 Feb 2026
23, 2026 /PRNewswire/ -- AUI, the company behind Apollo-1, the world's first neuro-symbolic artificial intelligence model, has acquired Quack AI, which developed a specialized technology for operating AI agents for customer service.
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Typewise Introduces Multi-Agent Orchestration to Bring Enterprise AI Customer Service Into Production

PR Newswire 23 Feb 2026
... with natural language to achieve customer service goals ... "Based on deploying AI customer service agents across more than 50 enterprises, we've seen that customer service is never a single action.
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Positive and negative feedback: Balanced feedback and proactive customer service behaviour

B & FT Online 23 Feb 2026
In the world of customer service, feedback is the breakfast of champions ... It has significant implications for how businesses approach employee development and customer service excellence ... service.
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“This is crazy”: Spectrum rep screams and berates customer trying to cancel service

The Daily Dot 23 Feb 2026
Daily Dot contacted Spectrum for more information about their customer service policies. The company responded that they’re aware of the customer service interaction experienced by @anissahm15 and are addressing the issue.
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Customer Service Still Matters, and MCS Gearup Is Proving It Seven Days a Week

ACCESSWIRE 22 Feb 2026
In an era where many online retailers rely on automated chatbots, limited support hours, and mass-market approaches, MCS Gearup is proving that human-centered customer service still matters ... Customer ...
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MTS Bank established a customer service regime on February 21-23

AK&M Information Agency 21 Feb 2026
Link to source to read story ....
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MAUREEN BURNS: Good, bad & ugly of customer service

Greenville Daily News 21 Feb 2026
Her comment was the icing on the cake of a day of bad customer service ... The customer service was excellent all day, except for our final stop and a very rude male clerk. It seemed sad to have him tarnish our day of excellent customer service.
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Lincoln Electric System closing sole customer service lobby

Kearney Hub 20 Feb 2026
LES said it will shutter the customer service lobby at the Walter A. Canney Service Center by July 31 ... .
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Bespoke Post Recognized Among America’s Best for Customer Service by USA TODAY

Nasdaq Globe Newswire 20 Feb 2026
... for delivering exceptional customer experiences.
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Renfrewshire Council says Millie has led to 'significant improvements' in customer service and citizen experience

Daily Record 20 Feb 2026
Local authority implemented artificial intelligence powered technology in customer contact centre in November 2024 ... .
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3 Free Customer Service Courses For Small Business Teams (Salesforce Inc)

Public Technologies 20 Feb 2026
Prostock-studio] Check out these three customer service training courses on Trailhead.
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Online Tire Marketplace Tires Easy Wins Four 2026 Stevie(R) Awards for Customer Service Innovation and ...

ACCESSWIRE 20 Feb 2026
Today, Tires Easy announced it has earned four Bronze Stevie� Awards in the 20th Annual Stevie Awards for Sales & Customer Service, recognizing its documented customer service transformation and sales technology innovation.
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MetTel Wins Gold Stevie® Award for Innovation in Customer Service

PR Newswire 19 Feb 2026
... today announced it has been awarded a Gold Stevie® Award for Innovation in Customer Service - Telecommunications Industries in the 20th annual Stevie Awards for Sales & Customer Service.
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Enabling Better CX Through Accelerated Speed to Proficiency in Customer Service Delivery (TDCX Inc)

Public Technologies 19 Feb 2026
). The text version of this document is not available ... Disclaimer. TDCX Inc.

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