Dr. Erdogan Ekiz

Westminster International University in Tashkent, Business Management and Marketing, Faculty Member

King AbdulAziz University (KAU) Jeddah, Saudi Arabia, Tourism Institute, Associate Professor of Tourism and Hospitality

Hong Kong Polytechnic University, School of Hotel & Tourism Management, Alumnus

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Phone: Phone: +9665 03638385 / +966 26951507
Address: Erdogan H. EKIZ, Ph.D, CHE, MBA
Associate Professor

Managing Editor - International Journal of Management Perspectives
Asia-Pacific Coordinating Editor - Journal of Travel and Tourism Research

King Abdulaziz University, Tourism Institute,
Department of Hotel & Hospitality Management
P.O Box 80450 Jeddah 21589,
Kingdom of Saudi Arabia

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Papers by Dr. Erdogan Ekiz

Strategic analysis of medical tourism: a case study of an island destination

Abstract Medical tourism is currently US $20 billion market and expected to grow US $100 billion ... more Abstract Medical tourism is currently US $20 billion market and expected to grow US $100 billion by 2012. These estimations indicate a strong potential in the future. For understanding this potential many developing countries including North Cyprus promote medical tourism. Since North Cyprus is relatively new in the medical tourism map, the country needs to strategically position itself in the medical tourism market by recognizing its strengths. To facilitate this, the current paper aims at investigating and analyzing the ...

Antecedents and outcomes of relationship quality in casual dining restaurants

International Journal of Contemporary Hospitality Management, Feb 11, 2019

The study examines the mediating effects of relationship quality (RQ) on the relationship between... more The study examines the mediating effects of relationship quality (RQ) on the relationship between six antecedents and loyalty and the moderating effects of gender on these relationships. Design/methodology: Data were collected from a convenience sample of 300 respondents as they exited well-known casual dining restaurants in Kuala Lumpur (KL), Malaysia. Findings: With one exception (physical environment), food quality, customer orientation, communication, relationship benefits and price fairness were significant predictors of RQ. RQ partially mediates the relationships between its antecedents and loyalty. Multi-group analyses reveal significant differences between males and females on these relationships. Research limitations/implications: At the theoretical level, the study contributes to the conceptualization of RQ in tourism and hospitality research. The sample is not representative of all casual dining restaurants in KL but findings have important implications for restaurant management in terms of relationship marketing, advertising strategies and customer loyalty development. The study extends existing models of RQ in the hospitality and tourism literature by confirming that RQ is best modeled as a second-order construct consisting of three firstorder dimensions: trust, satisfaction and commitment. The study also demonstrates that RQ mediates the relationship between the antecedents of RQ and loyalty. Finally, this research confirms the moderating effects of gender on the hypothesized relationships.

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Work-based learning: an approach towards entrepreneurial advancement

Worldwide Hospitality and Tourism Themes, Mar 21, 2020

Purpose -The purpose of this paper is to promote the adoption of a work-based learning (WBL) appr... more Purpose -The purpose of this paper is to promote the adoption of a work-based learning (WBL) approach by highlighting the benefits to students, organizations and the economy. Design/methodology/approach -This paper provides a review and synthesis of current literature, including two separate case studies, which serve to demonstrate the practical applications of entrepreneurial education in different countries and how this application works to strengthen economies and improve communities. Findings -Learning entrepreneurship in a real-world environment can bridge the gap between traditional, classroom instruction and idea-driven product and service development. It is a business-effective approach that achieves measurable results. Traditional education, typified by mastery of facts and evaluation by testing, can morph into creative, research-inspired solutions that fulfill public and private organizational needs. Success is irrefutable, measured by tangible results. In WBL, students can use industry-standard technologies and collaborate with mentors, clients and customers. They can work as individuals and in teams, with their entrepreneurial education beginning as early as elementary school. In the process, students learn to be motivated by their own achievements, rather than grades. They learn to engage in creative problemsolving, based upon current data, and measure their ability to deal with challenge and failure through an iterative process of problem-solving. Originality/value -The completion of this research study serves to highlight the potential benefits that Malaysia could attain through the adoption of WBL within the country's school systems.

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Outcomes of Relationship Quality in Casual Dining Restaurants Questionnaire

Percepción de la calidad en el servicio de empresas aéreas del norte de Chipre: una aplicación del análisis lineal de patrones

Estudios y perspectivas en turismo, 2007

Application. This study diagnoses the perceived service quality of a national airline company in ... more Application. This study diagnoses the perceived service quality of a national airline company in North Cyprus. Results revealed that among the independent dimensions of this study, airline tangibles was found to be most significant for the perceived service quality and also perceived service quality is positively related to customer satisfaction in the case of the national airline of North Cyprus. Results and implications are discussed in detail.

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Customer focused predictors of relationship quality in casual dining restaurants of Kuala Lumpur, Malaysia

This study explores the applicability of the concept of relationship quality (RQ) to casual dinin... more This study explores the applicability of the concept of relationship quality (RQ) to casual dining restaurants of Kuala Lumpur (KL), Malaysia. The antecedents of RQ, relevant to restaurant industry are also identified. A convenience sample of 300 diners was interviewed outside of restaurants in KL. The results suggest that restaurant patrons distinguish two dimensions of RQ, trust and satisfaction, while commitment remains problematic in the restaurant setting. Of the six antecedents measured, only five are significant predictors of RQ. Food quality has no influence while relationship benefits have the strongest influence of RQ. The findings have implications for relationship marketing, restaurant management, and communication to customers.

International Research Journal

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Page 2. Managing Global Transitions International Research Journal editor Botjan Antoncic, Unive... more

Visual encoding of nudge influencers and exploring their effect on sustainable consumption among children

Cleaner and Responsible Consumption

An Analysis of Conference Attendee Motivations: Case of International Conference Attendees in Singapore

&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;quot;Abstract Th... more &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;quot;Abstract This research intends to capture the underlying motivations for the decision of conference attendees to participate in an international conference. This study also aims to investigate if motivational differences exist among attendees with different gender, age, and nationality. Data were collected through a survey, target specific information about the motivational attitudes of conference attendees. The findings revealed that there are four dimensions of conference motivations: professional and prestige, pleasure seeking, destination factors, and conference factors. The results also showed that the relationship between demographic characteristics and the motivational attitudes are statistically not significant. Keywords: Conference attendees, Motivational factors, International conference, Singapore.&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;quot;

Technological advancements shaping consumer behaviour

The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism, 2017

Tourism development in the Kingdom of Saudi Arabia: determining the problems and resolving the challenges

Banking the Kiwi way: examining the underpinnings of relationship quality in New Zealand banks

The purpose of this paper is to examine the impact of five relational dynamics namely trust, pers... more The purpose of this paper is to examine the impact of five relational dynamics namely trust, personalization, communication, conflict handling and empathy, on relationship quality in the New Zealand banking industry. The data for this study came from a total of 208 bank customers in Dunedin, New Zealand. The results of the study conclude that all five dynamics significantly influenced relationship quality.

Effects of tourist complaining constraints on justice perceptions and loyalty intention: using culture and magnitude as moderators

Receiving complaints is important for service companies in general (Christiansen, & Snepenger, 20... more Receiving complaints is important for service companies in general (Christiansen, & Snepenger, 2002) and for tourism companies in particular (Boksberger, 2008; Ekiz, & Au, 2009). However, the majority of dissatisfied tourists are ready to just walk away and never come back (Cohen, 2004; Witt, & Moutinho, 1994). To prevent this from happening, it is imperative for tourism industry managers to understand the factors that discourage tourists from complaining, in other words, the factors that constrain them from voicing their ...

Desti̇nasyon Tatmi̇ni̇ni̇n Beli̇rleyi̇ci̇leri̇: Kuzey Kibris Turk Cumhuri̇yeti̇’Ni̇ Zi̇yaret Eden Yabanci Turi̇stleri̇n Algilamalari

ÖZET Turizm literatürünün incelenmesi sonucunda seyahat eden kişilerin bir turizm destinasyonunda... more ÖZET Turizm literatürünün incelenmesi sonucunda seyahat eden kişilerin bir turizm destinasyonundan duydukları memnuniyetin tatil sonrası davranışlarını belirleyen önemli bir etmen olduğu ve bu duydukları memnuniyet algılarını etkileyen çeşitli faktörlerin olduğu anlaşılmıştır. Çevre ve güvenlik, ikamet ve restoran tesisleri, alışveriş ve turizm mekanları, ulaşım tesisleri ve yerel mutfağın turizm destinasyon memnuniyetini etkileyen bazı etmenler olduğu çeşitli araştırmacılar tarafından tespit edilmiştir. Bu çalışmanın amacı bahsi geçen ...

Investigating the Push and Pull Motivation of Visiting Domestic Destinations in China: A Means‐End Approach

Journal of China Tourism Research, 2009

China, with its over 1.3 billion population, is a rising star in terms of tourism, not only for i... more

Algilanan Adalet Kavrami Perspekti̇fi̇nde Etki̇n Şi̇kayet Yöneti̇mi̇: KKTC Üni̇versi̇teleri̇ Üzeri̇ne Bi̇r Araştirma

journal.manas.kg

Özet Bu araştırmanın temel amacı özellikle Kıbrıs adasında ekonomik, sosyal ve kültürel açılardan... more Özet Bu araştırmanın temel amacı özellikle Kıbrıs adasında ekonomik, sosyal ve kültürel açılardan çok önemli bir yeri olan yüksek öğrenim kurumlarının hizmet pazarlaması, literatürdeki adalet kavramı perspektifinde incelenmiştir. Ayrıca, bu çalışma söz konusu yaklaşımların öğrenci algılamaları üzerindeki etkilerini ölçmek, şikayet sonrası algılanan adalet duygusunun öğrencinin kurumdan ayrılma niyeti ve kurum hakkında olumsuz mesaj verme eğilimi ile ilişkisini araştırmaktır. Çalışmanın bulguları, dağıtıcı adaletin şikayet ...

Sustainable authenticity in a World Heritage Site: The Maritime Greenwich example

European Journal of Tourism Research, 2021

The research is based on the Maritime Greenwich World Heritage Site (MGWHS) UK. UNESCO recognises... more The research is based on the Maritime Greenwich World Heritage Site (MGWHS) UK. UNESCO recognises a place as the World Heritage Site that presents 'Outstanding Universal Value'. This site is identified as a relevant case and suitable for necessary data collection by using face-to-face interviews, focus group discussions and personal observation. The objective of this study is to understand the requisite of technology application for modernisation in the WHS perspective that has authenticity and historical significance. Results outline that, authenticity and technology application can stay parallel to each other; these two aspects are fundamental to a WHS, when tourism is concerned. Thus, the research suggests that are very little scopes exist to ignore significance of both authenticity and technology adoption for modernisation. Also, due to set guidelines of the UNESCO WHS, an amiable standpoint of all these aspects is a possibility.

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Effects of Attitude towards Complaining On Loyalty: Comparing Chinese and American Perceptions

Some unhappy consumers chose to complain while majority just walk away. Consumer complaining beha... more Some unhappy consumers chose to complain while majority just walk away. Consumer complaining behavior literature has long been examining the root causes for consumer complaining decision. Individuals’ attitudes, which are ultimately affected by society they are living in, are one of the well-accepted and supported reasons behind this decision. Several scholars have successfully used Ajzen and Fishbein’s (1980) ‘theory of reasoned action’ as a base while explaining consumers’ ‘attitudes toward complaining’ in several different cultural settings. Yet, there is a paucity of crosscultural research investigating attitudes towards complaining. China and America are ideal examples of their culture clusters, thus, studying these two cultures may provide very significant implications for both industry practitioners and academics.

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The impact of Umrah quality attributes on religious tourist loyalty in Saudi Arabia

Islamic toursim: management of travel destinations, 2019

The purpose of this chapter is to elaborate on how quality attributes for tourism activities are ... more The purpose of this chapter is to elaborate on how quality attributes for tourism activities are linked with tourist loyalty for a religious destination. The chapter reports findings of a research study that assessed Umrah quality attributes as presented in four dimensions (Islamic life and belief, Umrah package services, Umrah destination quality and religious tourist loyalty). These attributes are frequently used by researchers when investigating the quality of experience and loyalty and this chapter utilizes them to gauge religious tourists' perceptions after performing Umrah in Makkah, Saudi Arabia.

1 Antecedents and Outcomes of Relationships in Casual Dining Restaurants : The Mediating Effects of Relationship Quality and Moderating Roles of Gender

Originality: The study extends existing models of RQ in the hospitality and tourism literature by... more Originality: The study extends existing models of RQ in the hospitality and tourism literature by confirming that RQ is best modeled as a second-order construct consisting of three firstorder dimensions: trust, satisfaction and commitment. The study also demonstrates that RQ mediates the relationship between the antecedents of RQ and loyalty. Finally, this research confirms the moderating effects of gender on the hypothesized relationships.

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Strategic analysis of medical tourism: a case study of an island destination