WingtraCARE

Fly with peace of mind and enjoy maximum uptime with a protection plan that fosters predictable costs to keep all of your projects on track and on time.

What is WingtraCARE? WingtraCARE is a protection plan covering your drone and all payloads in case of damage.

Hardware replacement

Replaces drone, sensor (including LIDAR) and accessories in case of product malfunctions or accidents caused by user error.

Wear and tear coverage

Replaces of consumable parts like propellers and batteries that have worn down due to normal use.

Premium support

Access our priority support queue for dedicated help from our solutions engineering team.

Free advanced training

Get basic and advanced online training for up to five pilots to operate the drone confidently and safely.

Fly with peace of mind. WingtraCARE gives you the freedom to fly without fear of damaging your equipment.

Whether it’s a product malfunction, an incident due to user error, or wear and tear, WingtraCARE protects your investment by replacing your drone and its components in case of incidents.

Maximize uptime. Combined with a spare drone, WingtraCARE ensures almost zero downtime in case of an incident.

When equipment is damaged, you can lose a lot more money on project delays and idle teams than just hardware replacement. With WingtraCARE you can use your spare drone while a free replacement is on the way—without interrupting your operations.

Everything’s covered under one annual fee

With no deductibles or hidden charges, you’ll always know exactly what you’re paying,

Less administrative hassle

With WingtraCARE, there’s no need for a complex budget or procurement approvals, so your team can get back to work quickly.

Did you know that over 50% of critical issues happen during the first few flights?

With WingtraCARE, you’re covered from the very first minute, so you can fly with peace of mind and avoid costly mishaps.

Ready to fly with advanced training

This knowledge ensures that your pilots fly confidently, making fewer errors and maximizing productivity from day one.

Get WingtraCARE today

Fly with peace of mind, maximum uptime and predictable costs that keep all of your projects on track and on time.

FAQ

What is the process if I have a crash?
If your drone faces an issue, contact your reseller or Wingtra’s support team under support@wingtra.com. To process your request, you’ll need to provide some information, including a description of the incident, images of the damageand flight logs. Once submitted, your case is analyzed and, if applicable, replacements will be sent as quickly as possible.

*What is NOT included in WingtraCARE coverage?

Damage beyond the USD 100,000 limit: user-fault damage exceeding USD 100,000 per year, per drone
Cosmetic damage: scratches, small cracks, or holes that don’t impact functionality
Import fees and taxes: fees incurred during shipping of parts or replacements
Intentional damage: any intentionally inflicted damage to the equipment
Non-standard operating conditions: damages from operating the drone in extreme weather (temperatures, rain, fog, altitude, high winds) beyond Wingtra’s specifications
Unauthorized modifications: damage from unapproved alterations or modifications to the hardware
Data loss or business interruption: any loss of data or business disruption during replacement
Third-party claims: damages or claims from third parties using the drone
Non-Wingtra products: damage to non-Wingtra products used with Wingtra drones
Legal fees: costs related to litigation, arbitration, or enforcement of repair services
End of Life payloads: WingtraCARE does not apply to the payloads which have reached end-of-life (EOL) status.

For full terms, see the complete WingtraCARE conditions

What if I have my own spare drone or replacement parts?
WingtraCARE covers all hardware as long as WingtraCARE is active on your primary and spare drones. If there’s an incident, you can use your spare parts to avoid delays, and Wingtra will send replacements to keep your investment secured.

Can I transition from an old Wingtra coverage plan (accidental damage protection, TMP+, etc.)?
Yes, contact your Wingtra partner or Wingtra directly to explore your transition options.

What happens if I have purchased TMP+ and would like to upgrade to WingtraCARE?
Customers currently subscribed to TMP+ can continue renewing their package until 2027, with all current benefits intact. However, customers interested in transitioning to WingtraCARE can do so at their next renewal cycle, adopting all the benefits offered under the new plan. Customers deciding to transition, will lose the benefit of the pro-active wing replacement (WIN-EMP) after 4 years of warranty.

Is the LIDAR sensor covered?
Yes, LIDAR sensors are fully covered under WingtraCARE

Can I purchase WingtraCARE for a drone without a warranty?
No, WingtraCARE is only available for new drones or those with a valid warranty, second-year warranty, or TMP+. Contact your partner or Wingtra for limited-time offers or special eligibility options on drones without warranties.

Can I purchase TMP+ instead of WingtraCare?
Starting in 2025, TMP+ will no longer be available for new drones. However, if you purchased TMP+ in 2024 or earlier, you can still renew your contract up until 2027. You also have the option to switch to WingtraCare if you prefer.

What is the renewal process?
Customers and Wingtra partners receive a notification 90 days before the renewal date. If you wish to renew, no action is required—you’ll receive the invoice 30 days before the renewal date. To cancel, notify Wingtra and your Wingtra partner in writing at least one month before the renewal date.

What happens with other product protection products?
Customers can continue purchasing the second year warranty and accidental damage protection , with the applicable terms for each product still in place.

What will happen with TMP+?
TMP+ will be phased out , ending in October 2024. After that, only WingtraCare will be available for purchase. However, customers with existing TMP+ contracts can continue renewing them until 2027.