Supplemental Privacy Policy
Last updated: August 6, 2025
SUPPLEMENTAL PRIVACY POLICY FOR CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, INDIANA*, IOWA, KENTUCKY*, MARYLAND*, MINNESOTA*, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, OREGON, RHODE ISLAND*, TENNESSEE*, TEXAS, UTAH, VIRGINIA RESIDENTS
This Privacy Policy Supplement for residents of California, Colorado, Connecticut, Delaware, Indiana*, Iowa, Kentucky*, Maryland*, Minnesota*, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island*, Tennessee*, Texas, Utah, and Virginia (the “Supplement”) supplements the information contained in WellSky Corporation (“WellSky”, “we”, “us”, or “our”) Privacy Policy (the “General Privacy Policy”) and applies solely to all visitors, users, customers, individuals that use our products or services, and others who reside in these states (“consumers” or “you”). The terms of this Supplement shall govern over any conflict with the General Privacy Policy.
Note: states denoted with “*” have comprehensive privacy laws set to become effective at a future date.
Information We Collect
Our website (www.wellsky.com and its subpages the “Website”) collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Other information deemed under applicable California, Colorado, Connecticut, Virginia, Utah law not to be personal information such as health or medical information covered by HIPAA and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
In particular, our Website has collected within the last twelve (12) months, and intends to continue collecting, the following categories of personal information from consumers:
| Category | Examples | Collected | |
| A. Identifiers. | A real name, alias, unique personal identifier, online identifier, Internet Protocol address, email address, or account name | YES | |
| B. Personal information categories | Real name, address, and telephone number
BUT NOT signature, social security number, physical characteristics or description, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories . |
YES
NO |
|
| C. Protected classification characteristics under California, Colorado, Connecticut, Virginia, Utah or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | NO | |
| D. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | NO | |
| E. Biometric information. | An identifier or template created from genetic, physiological, behavioral, and biological characteristics, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns. | NO | |
| F. Internet or other similar network activity. | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | YES | |
| G.Geolocation data. | Physical location or movements. | YES | |
| H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | NO | |
| I. Professional or employment-related information. | Current or past job history or performance evaluations. | NO | |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | NO | |
| K. Inferences drawn from other personal information. | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO | |
| L. Sensitive Personal Information | Personal Information that reveals a consumer’s social security, driver’s license, state identification card, or passport number; a consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; a consumer’s precise geolocation; a consumer’s racial or ethnic origin, citizenship or immigration status, religious or philosophical beliefs, or union membership; the contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication; a consumer’s genetic data; or a consumer’s neural data. | NO | |
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from forms you complete or products and services you purchase.
- Indirectly from you. For example, from observing your actions on our Website.
The information we obtain about you from third parties may be combined and utilized with the information you provide to us.
Use of Personal Information
We may use, share, sell, or disclose the personal information we collect for one or more of the following purposes:
- To provide, support, personalize, and develop our Website, products, and services.
- To create, maintain, customize, and secure your account with us.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email (with your consent, where required by law).
- To help maintain the safety, security, and integrity of our Site and Services, databases and other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the applicable state privacy laws.
- For other purposes provided in our General Privacy Policy.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users and customers is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Disclosing Personal Information
We may disclose your personal information to a third party for a business purpose or as otherwise with your consent. In the preceding twelve (12) months, we have disclosed personal information for a business purpose to the categories of third parties indicated in the chart below.
We may also share your personal information, including by selling it to third parties, subject to your right to opt-out of those sales. Our personal information sales do not knowingly include information about individuals we know are under the age of sixteen (16), regardless whether we have parental consent. In the preceding twelve (12) months, we have sold the following categories of personal information to the categories of third parties indicated in the chart below. For more on your personal information sale rights, see Personal Information Sales and Targeted Advertising Opt-Out and Opt-In Rights.
| Personal Information Category | Category of Third-Party Recipients | |||
| Business Purpose Disclosures | Sales | Share for Cross-Context Behavioral Advertising | ||
| A: Identifiers. | Third party WellSky partners | Yes | ||
| B: California Customer Records personal information categories. | Third party WellSky partners | Yes | ||
| C: Protected classification characteristics under California, Colorado, Connecticut, Virginia, Utah or federal law. | N/A | No | ||
| D: Commercial information. | N/A | No | ||
| E: Biometric information. | N/A | No | ||
| F: Internet or other similar network activity. | Service providers | Yes | Personal information disclosed to Google, Meta, or LinkedIn to deliver targeted ads to that individual | |
| G: Geolocation data. | N/A | No | ||
| H: Sensory data. | N/A | No | ||
| I: Professional or employment-related information. | N/A | No | ||
| J: Non-public education information. | N/A | No | ||
| K: Inferences drawn from other personal information. | N/A | No | ||
* Except as provided on our Privacy Policy (https://wellsky.com/privacy-policy/).
Reselling Personal Information
Applicable state law prohibits a third party from reselling personal information unless you have received explicit notice and an opportunity to opt-out of further sales. To opt-out of those sales, please follow the opt-out procedure provided below.
Your Rights and Choices
This section describes the privacy rights that may be available to individual residents of the states covered by this Supplement and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to know what information we have collected about you (for California residents, this right is limited to disclosures of information collected over the past twelve (12) months) and how we use it. Once we receive your request to know and confirm your identity (see Exercising Your Rights), we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- If we sold or disclosed your personal information for a business purpose, two (2) separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- The specific pieces of personal information we collected about you in a readable format (also called a data portability request).
Right to Correct
You have the right to correct inaccuracies in your personal information that we collected from you and retained. Once we receive your request to correct and confirm your identity (see Exercising Your Rights), we will use commercially reasonable efforts to correct the inaccurate personal information as directed by you. We may deny your request to correct if a response is impossible or would involve disproportionate effort to correct inaccurate information.
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request to delete and confirm your identity (see Exercising Your Rights), we will review your request to delete to see if an exception allowing us to retain the information applies. We may deny your request to delete if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
If your request to delete is not subject to one of the above exceptions, we will grant your request to delete or deidentify personal information from our records and will direct our service providers to take similar action.
However, please note that upon requesting deletion of your personal information, if that information was obtained through a third-party, including but not limited to a health plan or caregiver, you must submit a deletion request to said third party.
Right to Opt Out of Sale or Sharing
You have the right to opt out of the sale or sharing of your personal information to third parties for cross-context behavioral advertising. For instructions on exercising your right, see Personal Information Sales and Targeted Advertising Opt-Out and Opt-In Rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
You have the right to limit the use of your sensitive personal information to that use which is necessary to perform the services and goods we provide as mentioned above in the “Sharing Personal Information” section.
Right to Appeal Consumer Rights Decision
If we decline your request to exercise any of your privacy rights under applicable law, you have the right to appeal our decision. To initiate an appeal, you must submit a written appeal using one of the methods mentioned in the “Exercising Your Rights” section. Your appeal should include the original request reference number (if available), a copy of our decision, and a brief description of why you believe our decision was in error. We will review your appeal and provide a written response within the timeframe required by applicable law. If your appeal is denied, you may have the right to file a complaint with your state Attorney General or other regulating authority.
Exercising Your Rights
To exercise your rights described above, please submit a request by either:
- Calling us at (855) 935-5759
- Emailing us at [email protected]
Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information.
You may also make a request on behalf of your child by contacting us at the information above and provide information that will allow us to properly identify your child and your relationship as the parent or guardian of your child.
You may only submit a request twice within a twelve (12) month period. Your request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:
- Contact information
- Information about prior transaction history
- Other information as we may reasonably request
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
- If you are an authorized agent of a third party, you must provide us with: (i) sufficient information demonstrating your role as an authorized agent for the individual you are making the request about (e.g., Court order, power of attorney, etc.); (ii) information that will allow us to verify your identity; and (iii) any other information that we may reasonably request consistent with applicable law in order to authenticate your request.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
Please note that additional time may be needed to process the deletion of personal information from backup and/or archival databases.
For instructions on exercising your sale opt-out or opt-in rights, see Personal Information Sales and Targeted Advertising Opt-Out and Opt-In Rights. If you have questions regarding your rights, please contact WellSky using the contact details below.
Response Timing and Format
We will confirm receipt of your request to know, request to correct, request to delete, and/or request to limit within ten (10) business days. If you do not receive confirmation within the ten (10) day timeframe, please call us at (855) 935-5759.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another forty-five (45) days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the twelve (12) month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales and Targeted Advertising Opt-Out and Opt-In Rights
If you are age sixteen (16) or older, you have the right to opt-out of the sale of your personal information at any time. We do not sell the personal information of consumers we actually know are less than sixteen (16) years old regardless whether we receive parental consent. Consumers who opt-in to personal information sales may request to opt-out of future sales at any time.
To exercise the right to opt-out of the sale of your personal information for cross-context behavioral advertising, you (or your authorized representative) may submit a request to opt-out to us (see Exercising your Rights).
Once you make a request to opt out of the sale of your personal information, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back into personal information sales at any time by contacting us.
You do not need to create an account with us to exercise your right to opt-out of the sale of your personal information. We will only use personal information provided in a request to opt-out of the sale of your personal information to review and comply with the request to opt-out.
Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights set forth above. Unless permitted by the applicable laws, we will not:
- Deny you services.
- Provide you a different level or quality of services.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are consumers, employees, potential employees and businesses that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email or write us at the addresses provided below.
Changes to this Supplement
We reserve the right to amend this Supplement at our discretion and at any time. When we make changes to this Supplement, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes to this Supplement.
Contact Information
If you have any questions or comments about this Supplement, the ways in which WellSky collects and uses your information described herein this Supplement, your choices and rights regarding such use, or wish to exercise your rights under California, Colorado, Connecticut, Virginia, Utah law, please contact us at:
- Phone: (855) 935-5759
- Website: wellsky.com
- Email: [email protected]
- Postal Address:
Attn: Regulatory Compliance Manager
11300 Switzer Rd
Overland Park, KS 66210
If you need to access this Supplement in an alternative format due to having a disability, please contact [email protected] or (855) 935-5759.
