WebExpertDev AI Customer Support Assistant Documentation

Start here

Choose the setup path that matches your store.

Free setup path

Start with safe WooCommerce support context

Install Free, generate a bearer token, import the OpenAPI schema, test getHealth, then test product search, availability, verified order status, and tracking through verified order status with fictional examples.

Free setup

Pro setup path

Add controlled customer follow-up workflows

After Free is configured, Pro adds Lead Capture, signed cart and reorder review links, Product Discovery, AI Search Keywords, Knowledge Builder, and Advanced Tracking output through verified order status.

Pro setup

Tawk.to setup path

Use Tawk.to AI Assist when configured

Use the full or compact OpenAPI schema, configure Authorization: Bearer YOUR_API_TOKEN, and test only the operations your assistant should use.

Tawk.to setup

Generic OpenAPI setup path

Use compatible assistants carefully

Generic platforms must support OpenAPI tool calling, HTTPS REST requests, and protected bearer headers. Platform behavior varies, so test before customer use.

Generic OpenAPI setup

Pro documentation index

Pro turns qualified customer intent into controlled next steps.

Lead Capture

Capture high-intent buyers with consent

Save validated, consent-based product or support interest locally for merchant review and local lead analytics.

Read Lead Capture docs

Secure Cart Links

Guide customers to cart review

Create signed, expiring, customer-click cart review links for confirmed public products. Repeated secure-link clicks do not duplicate cart quantity.

Read cart link docs

Secure Reorder Links

Support verified repeat buying

Create signed reorder review links for eligible public, purchasable items after verification without creating orders or processing payment.

Read reorder docs

Product Discovery

Control product recommendations

Use Product Search Priority boosting, Product Exclusions, and safe alternatives while staying grounded in public catalog data.

Read discovery docs

AI Search Keywords

Match customer language safely

Add merchant-entered customer phrases and synonyms without changing public product titles, SEO copy, or tags.

Read keyword docs

Knowledge Builder

Use approved Knowledge Text

Generate Knowledge Text from selected public pages, posts, products, FAQ, and policy content with character budget/count, preview, copy, and export.

Read Knowledge Builder docs

Advanced Tracking

Customize safe tracking output

Support approved custom tracking output through the verified order-status path.

Read tracking docs

Purchase, download, account, and legal links

Manage Pro purchase, account, downloads, and terms.

Use the pricing page to choose a Pro plan. Use the Freemius customer account portal for purchase account access, and use license recovery for Pro download access.

Checkout

Annual Pro plans

Use the pricing page to choose Pro Starter, Pro Growth, or Agency through Freemius annual checkout.

Compare Pro Plans

Customer account

Freemius Customer Portal

Use the Freemius customer account portal for purchase account access, billing, and subscription management.

Open Customer Account

Download

License recovery

Use the Freemius License Recovery App for Pro download or license recovery. Do not share license keys in public support messages.

Open License Recovery

Legal

Freemius legal terms

Review the EULA, refund policy summary, and subscription policy summary through clean Freemius legal links.

View EULA

1. Overview

Safe WooCommerce context for compatible AI assistants.

WebExpertDev AI Customer Support Assistant gives compatible AI assistants token-protected access to customer-safe WooCommerce support tools. The Free plugin covers product search, product availability, verified order status, tracking summaries, status mapping, brand/manufacturer matching, privacy-safe logs, Tawk.to setup assets, generic OpenAPI setup docs, and optional Tawk widget embed support.

Pro adds controlled workflow tools for teams that need local Lead Capture, secure customer-click review links, Product Discovery controls, AI Search Keywords, Knowledge Builder, Advanced Tracking custom integration support, and multi-currency-safe product metadata.

Security-first setup: never place real bearer tokens, order data, tracking numbers, customer records, or private product metadata in public prompts, screenshots, documentation, or support messages.

2. What This Plugin Is / Is Not

It is a support-tool layer, not the chat platform.

It is

A WooCommerce OpenAPI plugin for safe support-tool access.
Tawk.to Ready today and OpenAPI-compatible by design.
A way to let AI assistants retrieve approved product, availability, tracking, and verified order-status facts.
A store-controlled tool layer that uses bearer-token REST security.

It is not

Not a chatbot, AI model, or hosted conversation platform.
Not a replacement for Tawk.to Live Chat.
Not affiliated with, endorsed by, sponsored by, certified by, or partnered with Tawk.to.
Not an order, refund, cancellation, subscription, payment, CRM, webhook, or carrier ETA system.

3. Requirements

Confirm the basics before setup.

WordPress with WooCommerce active.
Public HTTPS access for external AI platforms.
WordPress REST API and permalinks working.
A compatible AI assistant or platform that supports OpenAPI tool calling.
Support for Authorization bearer headers or equivalent protected headers.
Store products and orders configured with public/customer-safe data.

Local-only development URLs usually cannot be reached by external AI platforms without a secure public testing path. Do not publish local test domains or private tunnel URLs in public docs.

4. Install Free

Free is intended for WordPress.org distribution and manual ZIP installation.

Free is useful on its own. It is Freemius-free and does not require a paid account, license activation, or telemetry connection.

Install WebExpertDev AI Customer Support Assistant from your approved plugin package source.
Activate WooCommerce and WebExpertDev AI Customer Support Assistant.
Open WebExpertDev AI Customer Support Assistant in WordPress admin.
Generate a bearer token in API & Security.
Import the OpenAPI schema in Tawk.to AI Assist or another compatible OpenAPI assistant.
Configure the bearer header and test the health endpoint first.

5. Install Pro

Pro extends the Free plugin when Pro access is available.

Pro Install and activate Free first. Use Freemius license recovery for Pro package access. Pro operations appear in the OpenAPI schema only when Pro is installed, active, and access is enabled.

Commercial path note: Use Freemius for purchase account access and license recovery. Do not publish license keys or customer data.

Confirm Free is active and configured.
Use Freemius license recovery/download access for Pro package recovery when available to the purchaser.
Open the Pro Dashboard to confirm feature status.
Refresh or re-import the OpenAPI schema so Pro operations are visible to the assistant.
Test each Pro workflow with fictional customer data before customer use.

6. Free vs Pro Documentation Paths

Start with Free, then add Pro workflow docs when needed.

Free path

Core support tools

Use Free for bearer-token REST setup, health checks, schema import, product search, availability, verified order status, tracking summaries, status mapping, brand/manufacturer matching, privacy-safe logs, Tawk.to setup assets, generic OpenAPI setup docs, and optional widget embed support.

Pro path

Controlled workflow expansion

Use Pro when support workflows need local Lead Capture, secure customer-click review links, Product Discovery tuning, AI Search Keywords, Knowledge Builder, Advanced Tracking custom integration support, and multi-currency-safe product metadata.

7. Security Model

Designed to expose support-sized answers, not raw store access.

Bearer auth

Protected operations require an Authorization bearer header. Treat the token like a password.

Customer-safe payloads

Tools return public/support-safe summaries instead of raw WooCommerce REST objects.

Verification first

Order status requires order number plus billing email or ZIP, with hardened rate limiting.

No raw WooCommerce REST proxy.
No payment data, private order notes, full addresses, private customer records, supplier, cost, margin, or private meta.
No exact stock quantity in customer-facing output.
No AI-created orders, order changes, refunds, cancellations, subscriptions, or payment processing.

8. Token Generation and Storage

Generate once, store securely, rotate if exposed.

The bearer token is shown once in the plugin admin and stored hashed. It cannot be recovered later. If it is lost or exposed, generate a new token and update the AI assistant configuration.

Authorization: Bearer YOUR_API_TOKEN

Do not paste real tokens into public prompts, web pages, screenshots, browser bookmarks, bug reports, support tickets, or documentation.

9. OpenAPI Schema Setup

Import the schema, configure auth, test health.

The schema is served from the store's REST namespace. Replace https://yourstore.com with the live WooCommerce domain.

https://yourstore.com/wp-json/wc-ai-support/v1/openapi.json

Copy the schema URL from plugin admin.
Import or register the OpenAPI schema in the AI platform.
Configure the Authorization bearer header.
Enable only the operations the assistant should use.
Run getHealth before product or order tools.

10. Full vs Compact Schema

Use full schema first; compact schema when the platform needs a smaller definition.

The compact schema preserves paths, operation IDs, parameters, auth, schemas, components, and enabled operations while reducing optional descriptive detail.

Full

Default setup

Best for platforms that handle detailed operation descriptions cleanly.

https://yourstore.com/wp-json/wc-ai-support/v1/openapi.json

Compact

Smaller schema

Use only when an assistant has schema-size or import limits.

https://yourstore.com/wp-json/wc-ai-support/v1/openapi.json?compact=1

11. Tawk.to Setup

Primary setup path for Tawk.to AI Assist.

The standard Tawk.to WordPress plugin handles live chat and widget embedding. WebExpertDev AI Customer Support Assistant supplies safe WooCommerce OpenAPI tools that Tawk.to AI Assist can call when configured.

Install and activate Free.
Generate and store the bearer token securely.
Copy the schema URL and API base URL from the plugin setup screen.
Import the OpenAPI schema in Tawk.to AI Assist.
Configure Authorization: Bearer YOUR_API_TOKEN.
Copy store-specific instructions and Knowledge Text from plugin admin if used.
Test health, product search, availability, verified order status, and tracking summaries with fictional questions.
If Pro is active, refresh the schema and test Pro operations separately.

12. Generic OpenAPI Setup

Use the same schema and REST endpoints with compatible OpenAPI platforms.

Tawk.to AI Assist is the primary setup path, but WebExpertDev AI Customer Support Assistant is OpenAPI-compatible by design. Other compatible assistants can use the same OpenAPI schema and REST endpoints if they support OpenAPI tool calling, HTTPS requests, and bearer-token authentication.

Schema/OpenAPI URL

https://yourstore.com/wp-json/wc-ai-support/v1/openapi.json

Compact Schema/OpenAPI URL

https://yourstore.com/wp-json/wc-ai-support/v1/openapi.json?compact=1

API Base URL

https://yourstore.com/wp-json/wc-ai-support/v1

Authorization header

Authorization: Bearer YOUR_API_TOKEN

Open WebExpertDev AI Customer Support Assistant > API & Security.
Generate a bearer token and copy it once.
Copy the full OpenAPI schema URL.
Import the schema into the compatible AI platform.
Configure bearer auth: Authorization: Bearer YOUR_API_TOKEN.
Test getHealth first.
Then test getProductSearch, getProductAvailability, and verified getOrderStatus.
For Pro, refresh or re-import the schema after Pro access is active so Pro tools appear.

Use the full schema for initial setup.
Use compact schema only when the platform has schema-size or import limits.
Replace yourstore.com with the live WooCommerce domain.
Local development URLs are only for local testing and normally cannot be reached by external AI platforms.
Compatibility is platform-specific; verify the platform's OpenAPI, HTTPS, and bearer-token support before customer use.

Use WebExpertDev AI Customer Support Assistant when customers ask about products, product availability, or verified order status. Only check order status after the customer provides an order number and either the billing email or billing ZIP. Do not expose private customer, payment, address, private note, exact stock, supplier, cost, or margin data. Do not create or modify orders, refunds, cancellations, subscriptions, or payments.

13. Health Check

First test after schema import.

Free

getHealth

Purpose: Confirms the plugin and WooCommerce support-tool layer are reachable.
Required inputs: No customer inputs required.
Safe output: Basic health/status data only.
Safety constraint: Does not expose private product, order, customer, token, or payment data.
Safe example: Run the health check before using other WooCommerce tools.

14. Product Search

Search public catalog products for customer support.

Product Search uses public, visible, purchasable catalog data. Admins can set max results from 1-15, and runtime output has a hard cap of 15.

Pro Product Discovery can improve search behavior with priority boosting, exclusions, safe alternatives, and AI Search Keywords.

Free, Pro-enhanced

getProductSearch

Purpose: Searches public WooCommerce catalog products for customer support questions.
Required inputs: Search query and optional result limit, capped at 15.
Safe output: Public product summary, link, optional price_display, currency_code, currency_symbol, image URL, and safe stock status when enabled.
Safety constraint: No hidden/private products, exact stock quantity, supplier, cost, margin, private meta, or private keywords.
Safe example: Do you carry comfortable walking shoes for everyday use?

15. Product Availability

Check a specific product or variation safely.

Use Product Availability when the customer asks about a specific SKU or product. Variable products should use an exact variation SKU where possible.

Free

getProductAvailability

Purpose: Checks whether a specific public product or variation is available.
Required inputs: SKU or product ID, such as SKU-EXAMPLE-123.
Safe output: Found status, public product identity, product link, and customer-safe stock/backorder/purchasability status.
Safety constraint: No exact stock quantity, price data, hidden products, private products, or private product metadata.
Safe example: Is SKU-EXAMPLE-123 available?

16. Verified Order Status

Order lookup requires customer verification.

Assistants should ask for order number plus billing email or billing ZIP. Wrong and nonexistent verification should fail with the same generic customer-safe response.

Free, Pro tracking-enhanced

getOrderStatus

Purpose: Returns customer-safe order status only after verification.
Required inputs: Order number plus billing email or billing ZIP.
Safe output: Verified flag, customer-facing status label, status description, escalation recommendation, safe item labels, and allowed tracking summaries.
Safety constraint: No payment data, full addresses, private notes, customer IDs, private order meta, or verification leak. Failed verification stays generic.
Safe example: Can you check my order if I provide ORDER-EXAMPLE-1001 and my billing ZIP?

17. Tracking Summaries

Tracking appears only through verified, customer-safe order context.

Tracking summaries are shown only when an order is verified, Status Mapping allows tracking for that public status, and compatible tracking metadata exists. Free reads common safe tracking metadata and an optional normalized custom tracking key. Pro can add customer-safe custom tracking adapter output.

Tracking summaries do not provide carrier ETA timelines, arrival forecasts, tracking analytics, or carrier-service dashboards.

18. Status Mapping

Control customer-facing order language.

Status Mapping lets stores translate WooCommerce order states into customer-facing labels, descriptions, escalation recommendations, and tracking visibility rules.

Use public-friendly labels.
Mark statuses that should route to support.
Enable tracking only where tracking context is appropriate.
Do not expose back-office fulfillment names that customers should not see.

19. Brand / Manufacturer Matching

Improve catalog matching with public taxonomy signals.

Stores can configure a brand/manufacturer taxonomy so Product Search can better match customer wording to public catalog products. This does not expose hidden taxonomy data, private products, supplier records, or cost/margin data.

20. Privacy-Safe Logs

Audit the workflow without storing sensitive details.

Privacy-safe logs help store teams understand tool activity without dumping raw customer PII, tokens, payment data, addresses, order notes, supplier data, cost, margin, or private product/order/customer metadata into logs.

22. Pro: Lead Capture

Capture consent-based product or support interest locally.

Pro Lead Capture v1 stores validated, consent-based lead records locally and powers Lead Capture analytics from local stored lead data.

Pro

captureLead

Purpose: Stores a consent-based lead locally for review.
Required inputs: Valid email, source, explicit consent, and optional consent message.
Safe output: Customer-safe acknowledgement and local lead storage result.
Safety constraint: Requires consent and hardened validation. Does not deliver to CRM, webhook, email, or external automation.
Safe example: Can someone contact me when this product is available? I agree to be contacted.

23. Pro: Secure Cart Links

Signed and expiring customer-click review links.

Pro Secure Cart Links help customers review selected products in the cart flow. Repeated secure-link clicks do not duplicate cart quantity.

Pro

createCartLink

Purpose: Creates a signed and expiring customer-click review link for cart review.
Required inputs: Public purchasable product identifier, exact variation context when needed, and safe quantity.
Safe output: Signed and expiring customer-click review link.
Safety constraint: Rejects external URLs, same-site non-product URLs, hidden/private/non-purchasable products, expired links, and tampered links. It does not create orders or process payment.
Safe example: Can you send me a secure link to review this item in my cart?

24. Pro: Secure Reorder Links

Verified reorder review links for eligible items.

Pro Secure Reorder Links use verified prior-order context to generate a signed and expiring customer-click review link for eligible public, purchasable items.

Pro

createReorderLink

Purpose: Creates a signed and expiring customer-click review link for eligible items from a verified prior order.
Required inputs: Order number plus billing email or billing ZIP.
Safe output: Signed and expiring review link for eligible public and purchasable items.
Safety constraint: Wrong verification fails safely. Ineligible items are skipped. Repeated clicks do not duplicate cart quantity. It does not create orders or process payment.
Safe example: Can you help me reorder eligible items from my previous order after I verify it?

25. Pro: Product Discovery

Tune public catalog suggestions.

Pro Product Discovery adds Product Search Priority boosting, product exclusions, safe catalog alternatives, and discovery controls that influence Product Search output without bypassing catalog safety rules.

Boost products that should be favored for relevant support questions.
Exclude products that should not be suggested by AI.
Use safe catalog alternatives for no-match or out-of-stock situations.
Keep suggestions grounded in public product data.

26. Pro: AI Search Keywords

Add customer wording without changing public product copy.

Pro AI Search Keywords are product edit-screen metadata for customer phrases, synonyms, and support language. They can improve matching for casual wording while leaving product titles, SEO copy, and public tags unchanged.

Do not add hidden claims, regulated claims, private details, supplier data, or cost/margin language to AI Search Keywords.

27. Pro: Knowledge Builder

Generate assistant-ready Knowledge Text from approved public content.

Pro Knowledge Builder v1 can generate Knowledge Text from selected public pages, posts, products, FAQ snippets, and policy snippets. It includes character budget/count, preview, copy, and export tools.

Select public content only.
Review Knowledge Text before using it in an AI platform.
Use preview/copy/export for setup workflows.
Do not include tokens, private customer data, order data, supplier data, cost, margin, or private metadata.

28. Pro: Advanced Tracking

Custom integration support for customer-safe tracking summaries.

Pro Advanced Tracking supports customer-safe custom tracking integrations through adapter interfaces. Custom output merges into the verified order-status path when configured safely.

Advanced Tracking does not include carrier ETA timelines, arrival forecasts, tracking analytics, or a carrier integration unless a store-specific adapter is built and tested.

29. Pro: Multi-Currency Product Metadata

Reduce AI ambiguity around displayed prices.

Product Search safe payloads can include:

price_display
currency_code
currency_symbol

This metadata follows WooCommerce formatted output and active currency behavior. The plugin does not perform exchange-rate conversion.

30. Testing Checklist

Test with fictional data before customer use.

Run getHealth.
Run Product Search with common customer language.
Run Product Availability with SKU-EXAMPLE-123.
Test verified order status with a fake order example and billing ZIP.
Confirm wrong verification fails generically.
Confirm tracking appears only when verified and allowed by Status Mapping.
Confirm restricted actions route to support.
If Pro is active, test Lead Capture, Secure Cart Links, Secure Reorder Links, Product Discovery, AI Search Keywords, Knowledge Builder, and Advanced Tracking custom integration output.

31. Safe Example Customer Questions

Use generic ecommerce examples only.

"Do you carry comfortable walking shoes for everyday use?"
"Is SKU-EXAMPLE-123 available?"
"Can you help me find a coffee sampler?"
"Can you check my order if I give you ORDER-EXAMPLE-1001 and my billing ZIP?"
"Can you send me a secure link to review this item in my cart?"
"Can you help me reorder eligible items from my previous order after I verify it?"
"Can someone contact me when this product is available? I agree to be contacted."

32. Boundaries / Restricted Use

Keep private and unsafe actions outside AI tool access.

Never publish or expose

Bearer tokens, license keys, API keys, or secrets.
Real order numbers, addresses, customer emails, tracking numbers, or payment data.
Private product/order/customer meta, supplier data, cost, margin, or private notes.
Local-only test domains, private lab paths, or staging-only access details.

Do not claim

Every-platform AI compatibility.
Order creation or order mutation, refunds, cancellations, or payment processing.
Subscription management or autoship changes.
Carrier ETA timelines or arrival forecasts.
CRM delivery, external automation delivery, email sending, conversion reporting, revenue reporting, or secure-link click reporting.
Guaranteed business outcomes.

33. Troubleshooting

Common setup and workflow issues.

Schema Import Fails

Confirm the schema URL includes /wp-json/wc-ai-support/v1/openapi.json.
Try the compact schema if the platform has schema-size limits.
Confirm the site is reachable over public HTTPS for external AI platforms.
Check security plugins, firewalls, and REST API access.

Auth Fails

Confirm the header key is Authorization.
Confirm the value format is Bearer YOUR_API_TOKEN.
Generate a new token if the token was lost or exposed.
Do not paste tokens into public prompts, screenshots, docs, or support messages.

Product Search Returns No Useful Match

Confirm products are public, published, visible, and purchasable.
Review Product Tools settings and max results.
Configure brand/manufacturer taxonomy if relevant.
Pro users can tune Product Discovery and AI Search Keywords.

Product Availability Cannot Find a Product

Confirm the exact SKU or product ID.
For variable products, use a complete variation SKU.
Hidden, private, or non-purchasable products are intentionally blocked.

Order Status Fails Verification

Confirm the order number plus billing email or ZIP.
Expect generic failures for privacy when verification is wrong.
Review Status Mapping settings for the relevant WooCommerce status.

Tracking Does Not Appear

Confirm Status Mapping allows tracking for that public status.
Confirm compatible tracking metadata exists in the order record.
Review Tracking settings and any custom safe tracking key.
Pro custom tracking requires a safe custom integration adapter.

Pro Operations Missing

Confirm Pro is installed and active.
Confirm Pro access is enabled in the current environment.
Refresh or re-import the OpenAPI schema.
Confirm the AI platform selected the Pro operations.

Lead Capture Does Not Save

Confirm email, source, and explicit consent are provided.
Confirm consent text is included when the assistant asks to capture interest.
Leads are stored locally and are not delivered to CRM, webhook, email, or external automation in this build.

Secure Link Rejected

Confirm the product is public, purchasable, and available.
Use an exact variation SKU for variable products.
External product URLs and same-site non-product URLs are rejected.
Expired or tampered links are rejected.

Knowledge Builder Text Too Long

Reduce selected content.
Use the character budget/count.
Move longer reference text to the AI platform knowledge area instead of short instructions.

34. FAQ

Common questions before setup.

What is the difference between Free and Pro?

Free answers support-safe WooCommerce questions. Pro turns qualified customer intent into controlled next steps with consent-based Lead Capture, local lead analytics, secure cart and reorder review links, Product Discovery controls, AI Search Keywords, Knowledge Builder, Advanced Tracking custom integration support, and multi-currency-safe product metadata.

Can I use Free without buying Pro?

Yes. Free remains useful on its own for product search, availability, verified order status, tracking through verified order status, status mapping, privacy-safe logs, and OpenAPI setup.

Why would a WooCommerce store upgrade to Pro?

Upgrade when the support workflow should capture buyer intent, guide customers to secure review links, improve catalog matching, control what AI can recommend, keep answers grounded in approved content, or support custom tracking output.

Is there a Tawk.to affiliation?

No. WebExpertDev AI Customer Support Assistant is built by Web Expert Dev. There is no Tawk.to certification, endorsement, sponsorship, partnership, or affiliation.

Does this replace Tawk.to Live Chat?

No. Tawk.to Live Chat and its WordPress plugin handle the live chat/widget experience. WebExpertDev AI Customer Support Assistant supplies safe WooCommerce tools for compatible AI assistants.

Does Free require Freemius or a paid account?

No. Free is intended for WordPress.org distribution, is Freemius-free, and does not require a paid account, license, or telemetry connection.

Does the plugin call external AI APIs?

No. The plugin exposes authenticated WooCommerce support tools. Your chosen AI assistant or chat platform decides whether and how to call those tools.

Does it work with OpenAPI-compatible tools besides Tawk.to?

Yes. WebExpertDev AI Customer Support Assistant is OpenAPI-compatible by design. Tawk.to AI Assist is the primary setup path, but other compatible assistants can use the same OpenAPI schema and REST endpoints if they support OpenAPI tool calling, HTTPS requests, and bearer-token authentication. Use the full schema for initial setup: https://yourstore.com/wp-json/wc-ai-support/v1/openapi.json. Use the compact schema only for schema-size/import limits: https://yourstore.com/wp-json/wc-ai-support/v1/openapi.json?compact=1. API base URL: https://yourstore.com/wp-json/wc-ai-support/v1. Authorization header: Authorization: Bearer YOUR_API_TOKEN. Replace yourstore.com with the live WooCommerce domain. Local development URLs are only for local testing and normally cannot be reached by external AI platforms. Compatibility depends on the platform; test before customer use.

Can AI create or change orders?

No. The documented tools do not create orders, change orders, cancel orders, create refunds, secretly modify carts, or manage subscriptions/autoship changes.

Does Pro process payments?

No. Secure Cart Links and Secure Reorder Links create signed and expiring customer-click review links. They do not create orders or process payment.

Can secure-link clicks duplicate cart quantity?

No. Repeated secure-link clicks do not duplicate cart quantity. The customer remains in the review flow before taking the next step.

Does Pro include CRM/webhook delivery?

No. Lead Capture stores consent-based lead records locally and provides local analytics from stored lead data. External delivery is not included in this build.

Where are captured leads stored?

Lead Capture stores explicit customer-consented lead records locally for merchant review and local lead analytics.

What does Product Discovery control?

Product Discovery supports Product Search Priority boosting, Product Exclusions, safe catalog alternatives, and discovery controls while staying grounded in public catalog data.

What are AI Search Keywords?

AI Search Keywords are merchant-entered product hints for customer phrases, synonyms, and support language. They improve matching without changing public product copy.

Does Product Search expose exact inventory?

No. Product Search and Product Availability return customer-safe availability signals, not exact stock quantity.

Does Knowledge Builder train an AI model?

No. Knowledge Builder creates previewable, copyable, and exportable Knowledge Text from public content and merchant-entered FAQ/policy snippets. It does not train a model.

Does Advanced Tracking include live carrier API tracking?

No. Advanced Tracking supports customer-safe custom tracking output through the verified order-status path when configured safely. It does not include live carrier API timelines, carrier dashboards, delivery prediction, or arrival forecasts.

What product price metadata can Pro support?

When available, Pro-enhanced product payloads can include customer-safe price_display, currency_code, and currency_symbol values to reduce ambiguity for multi-currency stores.

Do I need Web Expert Dev services to use Pro?

No. Pro is a plugin product. Implementation services are optional for stores that want help with catalog/search behavior, support policies, Knowledge Builder content, tracking setup, assistant instructions, and launch testing.

35. Changelog

Use the public changelog for release notes.

The static site changelog summarizes public website and product documentation updates. Plugin package release notes should be reviewed from the package-specific changelog when available.

View Changelog

36. Support

Get documentation and product setup help.

Use the support page for WebExpertDev AI Customer Support Assistant documentation paths, setup guidance, product support topics, and Web Expert Dev website project review options.

Contact Support OpenAPI Setup Tawk.to Setup

WebExpertDev AI Customer Support Assistant documentation.