VSO FAQ
Frequently Asked Questions
1. Who is VSO?
VSO (Virtual Service Operations) is a veteran-led managed services and IT solutions provider that supports government and commercial organizations.
VSO delivers secure, compliant IT services including managed services, cloud modernization, cybersecurity, and end-user support. These services are designed for environments with high availability, regulatory, and security requirements.
VSO has supported federal, defense, state, local, education (SLED), healthcare, and commercial clients nationwide since 2017.
2. Who does VSO support?
VSO supports organizations operating in complex, regulated, or mission-critical environments.
Primary customers include:
- Federal agencies, including the Department of Defense, Intelligence Community, and civilian agencies
- State, local, and education (SLED) organizations
- Public safety and healthcare entities
- Defense, aerospace, and system-integration companies
- Commercial organizations with high security, compliance, or uptime requirements
VSO also supports distributed, hybrid, remote, and campus-based workforces.
3. Why do organizations choose VSO?
Organizations choose VSO because we deliver results that matter, and they stay with us because we consistently earn their trust. Our clients don’t just renew contracts; they expand partnerships, adding services as their needs evolve because they know we’ll execute with the same precision and commitment every time.
Clients partner with VSO because we provide:
- 24/7/365 U.S.-based support with defined service level agreements (SLAs) that we meet—not just promise
- Security-first operations aligned with federal and industry standards including NIST, CMMC, and HIPAA
- Proven expertise supporting Microsoft Azure Government (GCC and GCC High) environments and AWS GovCloud
- Transparent pricing models with no surprises—you know exactly what you’re paying for and what you’re getting
- Veteran-led teams who understand mission accountability and operational discipline
Our delivery model is built on standardization, automation, and continuous improvement designed to reduce your risk and operational burden while delivering measurable outcomes.
4. What are VSO’s First Principles?
Our culture isn’t written in a handbook; it’s proven in how we operate every day:
- No Jerks, Thanks – We work with people who respect the mission and each other
- Leadership is an Attitude, not a Position – Everyone owns outcomes
- Customer Loyalty – We find a way to say yes – Your success drives our decisions
- We Will Not Waste Time – Efficiency matters; execution matters more
- We believe in the Principle of Empowerment – Trust your team, deliver results
- We work to Earn Trust, Loyalty, and Respect – Every engagement, every time
- Performance Culture – We measure what matters and improve relentlessly
5. What Managed IT Services does VSO provide?
VSO delivers end-to-end managed IT services across infrastructure, cloud platforms, cybersecurity, and end-user support.
Core managed services include:
- 24/7 service desk support (Tier 0 through Tier 3) via phone, chat, portal, and self-service
- Device lifecycle management and asset tracking
- Identity and access management using Azure Active Directory (Entra ID), multi-factor authentication (MFA), and conditional access
- Endpoint protection, endpoint detection and response (EDR), and email security
- Patch management, vulnerability management, and configuration management
- Backup, disaster recovery, and business continuity services
- Network monitoring, troubleshooting, and performance optimization
- Managed cloud services across Azure (Commercial/Government), AWS (Commercial/GovCloud), and hybrid environments
Services are delivered using standardized runbooks, automation, and SLA-driven reporting.
6. What Managed IT Services does VSO provide for the Defense Industrial Base?
VSO delivers CMMC-aligned managed IT services purpose-built for defense contractors and aerospace organizations requiring continuous compliance with federal cybersecurity requirements.
Core managed services include:
- 24/7 U.S.-based service desk support (Tier 0 through Tier 3) with security-cleared teams
- CMMC-compliant device lifecycle management, asset tracking, and evidence collection
- Identity and access management using Azure Active Directory (Entra ID) with MFA, conditional access, and privileged access governance aligned to NIST 800-171
- Endpoint protection, EDR, and email security with continuous monitoring for CUI protection
- Automated patch management, vulnerability remediation, and configuration management meeting CMMC security requirements
- Backup, disaster recovery, and business continuity services with encrypted CUI data protection
- Network monitoring and performance optimization with audit-ready logging and SIEM integration
- Managed secure cloud across Azure Government (GCC-High) and AWS GovCloud with proper governance for CUI data
Services include continuous compliance monitoring, automated evidence gathering, System Security Plan (SSP) maintenance, and annual compliance affirmation support enabling defense contractors to maintain CMMC certification while focusing on mission-critical operations.
7. Does VSO provide cloud and cloud migration services?
Yes. VSO provides full lifecycle cloud migration, modernization, and managed cloud operations.
Cloud services include:
- Cloud architecture design and migration planning
- Application rehosting, refactoring, and redevelopment
- Support for Microsoft Azure, Azure Government (GCC and GCC High), Amazon Web Services (AWS), and hybrid environments
- Secure landing zone design, governance, and policy enforcement
- Infrastructure as Code using tools such as Terraform and Bicep
- DevSecOps pipeline implementation
- Post-migration operations, monitoring, and cost optimization
VSO designs cloud environments aligned with FedRAMP, NIST 800-53 and 800-171, Department of Defense Impact Levels (IL4–IL6), and Zero Trust requirements.
8. What cybersecurity services does VSO provide?
Cybersecurity is integrated into every VSO service offering.
Security capabilities include:
- 24/7 security operations center (SOC) services with continuous monitoring and threat detection
- Security information and event management (SIEM) integration and analytics
- Zero Trust enforcement across identity, devices, networks, and applications
- Vulnerability scanning and remediation
- Security Technical Implementation Guide (STIG), Risk Management Framework (RMF), and compliance automation
- Incident response planning, playbooks, and tabletop exercises
- Secure enclave design and controlled unclassified information (CUI) protection
VSO operates SOC and network operations center (NOC) capabilities in CONUS, OCONUS, SCIF, classified, and disconnected environments.
9. What is VSO’s NOC and SOC operating model?
VSO operates a unified NOC and SOC model; network reliability, cybersecurity, identity, and cloud operations function as one integrated system. This eliminates silos and operational gaps that typically slow down incident response.
Network Operations Center (NOC)
Our NOC delivers enterprise-grade reliability across hybrid, classified, and geographically distributed environments – CONUS, OCONUS, SCIFs, and disconnected sites.
Core capabilities include:
- 24/7/365 global monitoring with sub-5-minute mean time to detect (MTTD) using Azure Log Analytics, Elastic, Prometheus/Grafana, and SolarWinds
- 99.99% uptime across DNS, NTP, directory, authentication, logging, and remote-access services
- Tier 0–4 network support covering routing, switching, firewall management, VPN, and enclave operations
- Zero-Trust network modernization implementing BGP/OSPF segmentation and continuous inspection flows
- SRE-based reliability engineering with automated failover, configuration-as-code, and availability SLIs
Security Operations Center (SOC)
Our SOC embeds DoD-grade cybersecurity into every operational touchpoint—far beyond traditional SOC response.
Core capabilities include:
- Continuous threat detection with IL2–IL6 scanning via Tenable Security Center and real-time Elastic SIEM analytics
- Zero-Trust enforcement across identity, device, network, and application layers per NIST 800-207
- Automated compliance using STIG remediation scripts, audit-ready RMF documentation, and compliance pipelines
- Identity governance with role-based access, privileged access boundaries, and conditional access policies
- Incident response readiness validated through recurring tabletop exercises with mission owners
- Cross-enclave security operations maintaining consistent baselines across classified, unclassified, and disconnected environments
Integrated Model Benefits
This unified approach delivers faster incident detection and remediation, automated compliance and continuous readiness, predictable enterprise performance, 20–40% reductions in service-desk volume through automation, and repeatable deployments across all classification levels and locations.
10. Does VSO provide end-user and service desk support?
Yes. VSO provides scalable end-user and service desk support for distributed organizations.
End-user services include:
- 24/7 Tier 0 through Tier 2 service desk operations
- VIP and executive support
- Deskside, field, and remote support
- Automated user onboarding and offboarding
- Device imaging, provisioning, and refresh services
- Training and user communications during technology changes
VSO supports users across more than 100 locations nationwide.
11. Does VSO support Microsoft 365 and modern workplace environments?
Yes. VSO manages and secures Microsoft 365 and modern workplace platforms.
Services include:
- Microsoft 365 tenant configuration and administration
- Microsoft Teams, SharePoint, and OneDrive governance
- Teams Rooms and hybrid meeting enablement
- Microsoft Defender security suite integration
- Microsoft Intune and endpoint management
- Copilot readiness, governance, and enablement
All services are delivered with security, compliance, and lifecycle governance as core requirements.
12. What industries does VSO support?
VSO supports organizations in highly regulated and mission-critical industries, including:
- Federal government and defense
- State, local, and education (SLED)
- Public safety
- Healthcare
- Aerospace and defense contracting
- Commercial enterprises with strict security or availability requirements
- Nonprofits
13. What compliance frameworks and standards does VSO support?
VSO aligns its services with major regulatory and compliance frameworks, including:
- NIST 800-53 and NIST 800-171
- Cybersecurity Maturity Model Certification (CMMC) Level 2
- Health Insurance Portability and Accountability Act (HIPAA)
- ISO 9001:2015
- Department of Defense Risk Management Framework (RMF), STIGs, and Zero Trust Architecture
Compliance reporting and audit support are integrated into daily operations.
14. Is VSO a veteran-led organization?
Yes. VSO is a veteran-led and veteran-empowered organization.
VSO’s culture emphasizes service, integrity, discipline, and accountability. The company:
- Actively recruits and hires military veterans
- Participates in the Department of Defense SkillBridge program
- Employs cleared, U.S.-based technical staff
- Applies mission-first values to every engagement
Many customers choose VSO because of its firsthand understanding of public service and mission accountability.
15. How does VSO help organizations control IT and cloud costs?
VSO helps organizations gain visibility into IT and cloud spending and continuously optimize costs.
Using FogLifter®, VSO enables organizations to:
- Understand true IT and cloud costs across environments
- Identify waste, inefficiencies, and underutilized resources
- Right-size infrastructure and managed services
- Align IT budgets with operational and mission priorities
Cost optimization is delivered as an ongoing process rather than a one-time assessment.
16. What is FogLifter®?
FogLifter® is an enterprise-grade software solution that serves as the AI-powered data foundation for IT, grounded in verified data. Reveal the true cost of service across your technology stack by turning complex IT questions into trusted insights. FogLifter® transforms fragmented infrastructure data into a single source of truth, enabling organizations to automate ITAM accuracy, connect costs to assets with precision, monitor service performance proactively, and eliminate invoice disputes, all while empowering confident decisions for budgeting, forecasting, and optimization across on-premises, hybrid, and cloud environments.
17. Who does VSO partner with?
VSO partners with leading technology providers to deliver secure, scalable, and compliant solutions across cloud, hybrid, and on-premises environments.
Microsoft Partnership
VSO is a Solutions Partner in the Microsoft AI Cloud Partner Program.
VSO supports public sector, private sector, and nonprofit customers across Azure infrastructure, Data and AI, and Modern Work workloads. VSO solutions are available through the Microsoft Marketplace.
Amazon Web Services (AWS) Partnership
VSO is an AWS Advanced Consulting Partner.
VSO delivers secure, scalable cloud solutions across the AWS migration lifecycle, including assessment, planning, migration, optimization, and ongoing operations. VSO offerings are also available through the AWS Marketplace.
Palo Alto Network Partnership
VSO partners with Palo Alto Networks to deliver advanced cybersecurity solutions.
Joint solutions include next-generation firewalls, Zero Trust architectures, and cloud security capabilities designed to strengthen security posture and meet compliance requirements.
Rubrik Partnership
VSO partners with Rubrik to deliver modern data protection solutions.
Through Rubrik’s Zero Trust Data Security platform and VSO’s managed services, customers receive Backup as a Service and Disaster Recovery as a Service to support resilience, recovery, and compliance.
18. How do I engage VSO or request a consultation?
Organizations can engage VSO by requesting a consultation or discussing requirements directly with the sales team.
Contact options include:
- Website contact form
- Email: [email protected]
- Phone: (888) 805-0510
VSO works with customers to assess needs, identify risks, and design solutions aligned with mission objectives and budget constraints.
