MoeSec Security – Comprehensive Malware Scanner & Security Suite

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How often should I run security scans?

We recommend running daily security scans for optimal protection. MoeSec allows you to configure scheduled scans to automate this process.

Is MoeSec compatible with other WordPress plugins?

Yes, MoeSec is designed to be compatible with most WordPress plugins. However, if you experience any conflicts, please contact our support team for assistance.

How do I keep MoeSec updated?

MoeSec will notify you of available updates through the WordPress admin panel. Always ensure you’re running the latest version for the best protection. Additionally, the plugin automatically updates its malware signatures daily. New threats & malware signatures or patterns may take up to 15 days to be available to our free plugin unlike our website security platform subscriptions gets it instantly.

What should I do if MoeSec detects a threat?

If MoeSec detects a threat, it will log the detection, send an email notification (if enabled), and display the threat in the MoeSec dashboard and under the Malware Scanner tab. You can then review the threat, and choose to Edit, quarantine, delete, or whitelist the file. You can Click on Edit to check the code and determine if it’s malicious or not and to clean the file if you know what you are doing, or Click on quarantine and disable the suspicious file by moving it to wp-content/moesec-quarantine folder if you are not sure if it’s malicious or not, or Click whitelist if it’s confirmed as a false-positive and it will not be scanned or reported anymore. Please make sure to backup any file before editing or removing. For advanced malware infections, We recommend seeking professional malware removal services.

Do you offer Premium or paid expert malware removal services?

We can certainly help you! If you need expert assistance with malware removal, you can request professional website malware cleanup services from MoeSec.com and learn more about our complete website security platform and what it includes such as: Daily Malware Scanning, Malware Cleanup, Website Monitoring, Website Firewall[WAF], Website Antivirus, Website Backups, Trust Seal, Blacklist Monitoring, Unlimited malware cleanup & Support requests and MUCH more! Check it at MoeSec

Does MoeSec slow down my website?

MoeSec is designed to have minimal impact on your website’s performance. However, during active scans, there might be a slight increase in server load. It depends on your hosting resources and configurations but it’s unlikely to cause any issues.

What’s the External Website Security Scan?

You can perform an external website security scan via the plugin to quickly check if the website is hacked, blacklisted, using outdated versions, Abnormal behaviors or any other signs or patterns of being compromised. This is being handled and processed by our free website security scanner engine MoeSec Website Scanner – This Remote scanner will visit your website using different browsers, Devices, Operating systems and From different Locations to see how it behaves and How it looks like. The result depends on what the scanner can see remotely on the website at that time.

What if the plugin didn’t detect a malicious file or database entry?

The plugin signatures are updated on daily basis to be able to detect new malware threats. However, New threats & malware signatures or patterns may take up to 15 days to be available to our free plugin unlike our website security platform subscriptions gets it instantly once it’s released. If you find any malicious or suspicious content that the plugin didn’t flag then you can compress the malicious/suspicious file and send it to [email protected] or post in the support forum to investigate it further more or report it via the plugin directly by clicking on the Report button. You can create a topic in the Support Forum and provide a pastebin link or a screenshot of the problem. If you are a MoeSec client, you can login to your MoeSec Website Security Platform account and submit a support ticket at MoeSec

Will I get a MoeSec account if I install and use this free plugin?

No, Using this plugin is completely free of charge but it doesn’t mean that you will get a free or premium account for MoeSec Website Security Platform or other premium services.

Do I still need MoeSec’s products and services if I use this plugin?

This powerful plugin is free to use and it offers essential security and protection but it doesn’t replace MoeSec’s Security platform and it’s advanced website security monitoring, malware removal, website firewall protection, Website Backups, Trust Seal and other products.

Does this plugin offer protection against Malware injections or Vulnerabilities?

It offers malware scanning and detection and offers essential security hardening and login protection to your website. However, If you are looking for an advanced and real-time Website firewall [WAF] then you can check our Website Firewall service that will help with blocking and preventing malware injections, hack attempts and virtual patching of vulnerabilities.

Where to find support for this free plugin?

If you have any issues, questions or concerns then you can create a topic in the Support Forum. If you are a MoeSec client, you can login to your MoeSec Website Security Platform account and submit a support ticket at MoeSec.