How User Charges Work on V2 Cloud

In this tutorial, you will learn how user charges work on your V2 Cloud account and why they appear on your invoice. This helps you avoid confusion when reviewing billing.

Step 1: Understand When User Charges Appear

User licenses are billed in the next billing cycle.

For example:

• If you add users in October
• You will see the charges on your November invoice

This is expected behavior and applies to all user additions.

Step 2: Know How Usage Is Calculated

The system checks which users were active during the previous billing period.

Even short usage counts.

• A user active for one day is still billed
• That user will appear on the next invoice

This ensures all activity is included in billing.

Step 3: What Happens When You Delete a User

Deleting a user stops future charges, but not immediately.

You may still see:

• One final charge on the next invoice

That charge covers the time the user was active before deletion.

Step 4: Re-Adding a User

If you delete and re-add a user:

• The system treats it as a new license
• A new charge will appear on the next invoice

This applies even if the user is re-added on the same day.

Step 5: No Changes to Users

If you don’t add or re-add users:

• No new user charges will appear
• Your billing remains the same

Step 6: Adding Users During Trial or Late in a Cycle

If users are added:

• During a trial
• Or near the end of a billing cycle

They will appear on the next invoice after that period ends.

Step 7: Why Your Invoice Shows More Users Than Expected

Your invoice reflects past activity, not current users.

So if you recently removed users:

• They may still appear on your latest invoice
• Changes will show on the next billing cycle

Important:

User charges are not real-time.

• Billing always reflects the previous cycle
• Even one day of activity counts as a full license
• Deleted users may appear one last time

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