International Journal of Information Systems in the Service Sector, 2015
In this paper we examine the diffusion of the Internet in Jamaica through the lens of the Global ... more In this paper we examine the diffusion of the Internet in Jamaica through the lens of the Global Diffusion of the Internet (GDI) framework, which characterizes Internet diffusion along six dimensions: Pervasiveness, Geographical Dispersion, Sectoral Absorption, Connectivity ...
Caribbean organizations, like their counterparts in developed countries, engage in countless grou... more Caribbean organizations, like their counterparts in developed countries, engage in countless group decision meetings that require structuring mechanisms to help produce effective outcomes. However, no such meeting support was available to the breakout sessions at the January 2003 meeting of The United Nations information and communication technologies (UNICT) task force to discuss the digital divide as it affects Caribbean community and common market (CARICOM) countries. Whereas group support systems (GSS) have been widely discussed in the literature, there is no evidence of their use in the English-speaking Caribbean, a situation which may be classified as another instance of the digital divide.
Recurrent information systems (IS) problems, including low quality, long development lead times, ... more Recurrent information systems (IS) problems, including low quality, long development lead times, user dissatisfaction, and high implementation costs have been a persistent theme in the IS literature and have led to the perception of a "software crisis". Consequently, the IS development community has adopted several software process improvement (SPI) programs supported by formal process assessment approaches such as the capability maturity model (CMM). Research, conducted mostly in developed countries to evaluate the effects of such programs, has confirmed that an SPI focus can contribute to the production of high-quality systems; however, this phenomenon has rarely been studied in smaller enterprises such as those in Jamaica and other developing countries. The insights gleaned from such research in larger organisations may not be entirely applicable to the smaller firms in Jamaica. The authors undertook a survey of Jamaican organisations which revealed the absence of any f...
Governments of English-speaking Caribbean countries have begun to place greater emphasis on e-gov... more Governments of English-speaking Caribbean countries have begun to place greater emphasis on e-government to reduce bureaucratic inefficiencies and are encouraging, through legislation and other inducements, the expansion of e-commerce operations in order to enhance global competitiveness. This has expectedly led to a greater movement of data and with it information security risks. Information security managers continue to grapple with the difficulty of reengineering policies and standards to meet this new reality. Hence many Caribbean organizations have become more vulnerable to security risks that are initiated internally. This is of grave concern to the Financial Institutions of the Caribbean as they prepare to offer extended services in order to exploit the opportunities expected from the introduction of the Caribbean Single Market and Economy. In addition, these institutions attempt to increase their share of both remittances from the Caribbean Diaspora and foreign direct invest...
The objective of the conference was to explore, uncover and impart a deeper understanding of appl... more The objective of the conference was to explore, uncover and impart a deeper understanding of applied strategies for enhancing the competitiveness of Jamaican firms, society and economy for successful participation in the Global Knowledge Economy, in support of Jamaica’s national development; and more generally, the transformation of the economy of the Caribbean region from low-cost, natural-resource-based to an innovation-driven powerhouse. Immense interest had been expressed in this very important and timely topic, by a variety of sectors, firms, trade unions and members of academia and the media, as the country continues the debate on growth strategies, grounded in our yet untapped unique human potential. The issues and policies related to two critical knowledge economy pillars, education and innovation, and the nexus between both, provided the capacity and capability for powerful and important synergies. The role of knowledge management and knowledge management systems and their ...
Latin America and Caribbean countries account for a considerable percentage of the homicide rate ... more Latin America and Caribbean countries account for a considerable percentage of the homicide rate globally. The level of crime in this region has had a negative effect on growth and development. We posit that the use of social media as a crime reporting tool could have a positive impact in these economies. Therefore the purpose of this research is to use design science to create a social media crime reporting tool to be implemented in Jamaica. Over a period of eighteen months the research and development team engaged with members of the Jamaica Constabulary Force (JCF) to assess design requirements for this artifact. We present the preliminary results from the first interaction of the design cycle, which suggest that privacy and security risks, protecting the identity of informants, verifying evidence submission and reconciling Jamaica’s legislation with the use of the artifact are major concerns for members of the JCF
International Journal of Metadata, Semantics and Ontologies, 2014
ABSTRACT The information system (IS) discipline has been plagued by the absence of agreed definit... more ABSTRACT The information system (IS) discipline has been plagued by the absence of agreed definitions of the numerous terminologies that are used throughout the range of processes and activities employed to deliver applications for productive use. This lack of agreement also has constraining implications for cumulative research in the discipline. In this paper, we propose a solution to the problem that involves the development of a formal IS domain ontology using a methodology that focuses on ensuring the completeness and consistency of the ontology. The ontology provides a mechanism for standardising the vocabulary in the domain, classifying concepts and terms, representing relationships, identifying synonyms and homonyms, and it identifies the instances of these concepts and relationships. Our solution will facilitate knowledge sharing in the information systems community and further scholarly activities which require a deeper understanding of the structure of information in this domain.
Tranquilizing the Werewolf that Attacks Information Systems Quality 253 Chapter XII Tranquilizing... more Tranquilizing the Werewolf that Attacks Information Systems Quality 253 Chapter XII Tranquilizing the Werewolf that Attacks Information Systems Quality Evan W. Duggan ... PD stresses technical knowledge sharing to enhance social interactions (Carmel, Whitaker, & George, 1993 ...
... Evan Duggan is assistant professor of MIS in the Department of Information Systems, Statistic... more ... Evan Duggan is assistant professor of MIS in the Department of Information Systems, Statistics ... FIGT in various conditions: in creative problem solving (Delbecq et al., 1986; Van de Ven & Delbecq ... 1995; Bostrom et al., 1993; Gopal, Bostrom, & Chin, 19921993; Poole & DeSanctis ...
... The situation in the English-speaking Caribbean and in Jamaica in particular,is even more sta... more ... The situation in the English-speaking Caribbean and in Jamaica in particular,is even more stark because interventions such as ... Chevers, Delroy A.; Duggan, Evan W.; Goulbourne, Shana; and Moore, Stanford E., "Key influencing factors of information systems quality and ...
Miscommunication among systems developers and users has plagued systems requirements determinatio... more Miscommunication among systems developers and users has plagued systems requirements determination under conventional approaches and has contributed to several systems failures. Joint Application Development (JAD) was introduced to alleviate this problem by bringing together developers, users, and managers in face-to-face workshops designed to produce higher quality requirements. However, JAD sessions are conducted under the freely interacting group structure, which makes them susceptible to many of the classical problems commonly encountered during group deliberations. In this paper we present a case for integrating JAD and the nominal group technique (NGT), a group protocol that was designed to solve problems similar to those encountered in JAD. We tested our proposition in a laboratory experiment consisting of 24 group sessions, in which professional JAD facilitators led a diverse group of business professionals, managers, and advanced business students in specifying high-level requirements (under JAD and with the integrated techniques) for a simulated IS problem. The neutral and objective measures of their effects on the quality of the resulting requirements indicate that the combination of these group process structures seems to neutralize the negative impacts of group dynamics often experienced in JAD sessions, and contributes to improvements in the quality of the requirements.
We present the approach taken, the results derived, and the benefits of using this approach. NGT ... more We present the approach taken, the results derived, and the benefits of using this approach. NGT sessions, involving 30 IS professionals were conducted in four ESC territories to reduce and finalize a list of key software development practices that would be more suitable for ESC nations to focus on.
International Journal of Information Systems in the Service Sector, 2015
In this paper we examine the diffusion of the Internet in Jamaica through the lens of the Global ... more In this paper we examine the diffusion of the Internet in Jamaica through the lens of the Global Diffusion of the Internet (GDI) framework, which characterizes Internet diffusion along six dimensions: Pervasiveness, Geographical Dispersion, Sectoral Absorption, Connectivity ...
Caribbean organizations, like their counterparts in developed countries, engage in countless grou... more Caribbean organizations, like their counterparts in developed countries, engage in countless group decision meetings that require structuring mechanisms to help produce effective outcomes. However, no such meeting support was available to the breakout sessions at the January 2003 meeting of The United Nations information and communication technologies (UNICT) task force to discuss the digital divide as it affects Caribbean community and common market (CARICOM) countries. Whereas group support systems (GSS) have been widely discussed in the literature, there is no evidence of their use in the English-speaking Caribbean, a situation which may be classified as another instance of the digital divide.
Recurrent information systems (IS) problems, including low quality, long development lead times, ... more Recurrent information systems (IS) problems, including low quality, long development lead times, user dissatisfaction, and high implementation costs have been a persistent theme in the IS literature and have led to the perception of a "software crisis". Consequently, the IS development community has adopted several software process improvement (SPI) programs supported by formal process assessment approaches such as the capability maturity model (CMM). Research, conducted mostly in developed countries to evaluate the effects of such programs, has confirmed that an SPI focus can contribute to the production of high-quality systems; however, this phenomenon has rarely been studied in smaller enterprises such as those in Jamaica and other developing countries. The insights gleaned from such research in larger organisations may not be entirely applicable to the smaller firms in Jamaica. The authors undertook a survey of Jamaican organisations which revealed the absence of any f...
Governments of English-speaking Caribbean countries have begun to place greater emphasis on e-gov... more Governments of English-speaking Caribbean countries have begun to place greater emphasis on e-government to reduce bureaucratic inefficiencies and are encouraging, through legislation and other inducements, the expansion of e-commerce operations in order to enhance global competitiveness. This has expectedly led to a greater movement of data and with it information security risks. Information security managers continue to grapple with the difficulty of reengineering policies and standards to meet this new reality. Hence many Caribbean organizations have become more vulnerable to security risks that are initiated internally. This is of grave concern to the Financial Institutions of the Caribbean as they prepare to offer extended services in order to exploit the opportunities expected from the introduction of the Caribbean Single Market and Economy. In addition, these institutions attempt to increase their share of both remittances from the Caribbean Diaspora and foreign direct invest...
The objective of the conference was to explore, uncover and impart a deeper understanding of appl... more The objective of the conference was to explore, uncover and impart a deeper understanding of applied strategies for enhancing the competitiveness of Jamaican firms, society and economy for successful participation in the Global Knowledge Economy, in support of Jamaica’s national development; and more generally, the transformation of the economy of the Caribbean region from low-cost, natural-resource-based to an innovation-driven powerhouse. Immense interest had been expressed in this very important and timely topic, by a variety of sectors, firms, trade unions and members of academia and the media, as the country continues the debate on growth strategies, grounded in our yet untapped unique human potential. The issues and policies related to two critical knowledge economy pillars, education and innovation, and the nexus between both, provided the capacity and capability for powerful and important synergies. The role of knowledge management and knowledge management systems and their ...
Latin America and Caribbean countries account for a considerable percentage of the homicide rate ... more Latin America and Caribbean countries account for a considerable percentage of the homicide rate globally. The level of crime in this region has had a negative effect on growth and development. We posit that the use of social media as a crime reporting tool could have a positive impact in these economies. Therefore the purpose of this research is to use design science to create a social media crime reporting tool to be implemented in Jamaica. Over a period of eighteen months the research and development team engaged with members of the Jamaica Constabulary Force (JCF) to assess design requirements for this artifact. We present the preliminary results from the first interaction of the design cycle, which suggest that privacy and security risks, protecting the identity of informants, verifying evidence submission and reconciling Jamaica’s legislation with the use of the artifact are major concerns for members of the JCF
International Journal of Metadata, Semantics and Ontologies, 2014
ABSTRACT The information system (IS) discipline has been plagued by the absence of agreed definit... more ABSTRACT The information system (IS) discipline has been plagued by the absence of agreed definitions of the numerous terminologies that are used throughout the range of processes and activities employed to deliver applications for productive use. This lack of agreement also has constraining implications for cumulative research in the discipline. In this paper, we propose a solution to the problem that involves the development of a formal IS domain ontology using a methodology that focuses on ensuring the completeness and consistency of the ontology. The ontology provides a mechanism for standardising the vocabulary in the domain, classifying concepts and terms, representing relationships, identifying synonyms and homonyms, and it identifies the instances of these concepts and relationships. Our solution will facilitate knowledge sharing in the information systems community and further scholarly activities which require a deeper understanding of the structure of information in this domain.
Tranquilizing the Werewolf that Attacks Information Systems Quality 253 Chapter XII Tranquilizing... more Tranquilizing the Werewolf that Attacks Information Systems Quality 253 Chapter XII Tranquilizing the Werewolf that Attacks Information Systems Quality Evan W. Duggan ... PD stresses technical knowledge sharing to enhance social interactions (Carmel, Whitaker, & George, 1993 ...
... Evan Duggan is assistant professor of MIS in the Department of Information Systems, Statistic... more ... Evan Duggan is assistant professor of MIS in the Department of Information Systems, Statistics ... FIGT in various conditions: in creative problem solving (Delbecq et al., 1986; Van de Ven & Delbecq ... 1995; Bostrom et al., 1993; Gopal, Bostrom, & Chin, 19921993; Poole & DeSanctis ...
... The situation in the English-speaking Caribbean and in Jamaica in particular,is even more sta... more ... The situation in the English-speaking Caribbean and in Jamaica in particular,is even more stark because interventions such as ... Chevers, Delroy A.; Duggan, Evan W.; Goulbourne, Shana; and Moore, Stanford E., "Key influencing factors of information systems quality and ...
Miscommunication among systems developers and users has plagued systems requirements determinatio... more Miscommunication among systems developers and users has plagued systems requirements determination under conventional approaches and has contributed to several systems failures. Joint Application Development (JAD) was introduced to alleviate this problem by bringing together developers, users, and managers in face-to-face workshops designed to produce higher quality requirements. However, JAD sessions are conducted under the freely interacting group structure, which makes them susceptible to many of the classical problems commonly encountered during group deliberations. In this paper we present a case for integrating JAD and the nominal group technique (NGT), a group protocol that was designed to solve problems similar to those encountered in JAD. We tested our proposition in a laboratory experiment consisting of 24 group sessions, in which professional JAD facilitators led a diverse group of business professionals, managers, and advanced business students in specifying high-level requirements (under JAD and with the integrated techniques) for a simulated IS problem. The neutral and objective measures of their effects on the quality of the resulting requirements indicate that the combination of these group process structures seems to neutralize the negative impacts of group dynamics often experienced in JAD sessions, and contributes to improvements in the quality of the requirements.
We present the approach taken, the results derived, and the benefits of using this approach. NGT ... more We present the approach taken, the results derived, and the benefits of using this approach. NGT sessions, involving 30 IS professionals were conducted in four ESC territories to reduce and finalize a list of key software development practices that would be more suitable for ESC nations to focus on.
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