Cases on Quality Initiatives for Organizational Longevity, 2018
Benchmarking by higher education institutions (HEIs) has been evolving for some time in Australia... more Benchmarking by higher education institutions (HEIs) has been evolving for some time in Australia and New Zealand. Earlier efforts were focused on improving reputation, but now benchmarking has become a required component of higher education quality assurance, or regulatory compliance schemes. ACODE's benchmarking framework and the ACODE Benchmarks provide Australasian HEIs with the ability to review their technology enhanced learning (TEL) practices and decision-making against what is considered “good” practice. The ACODE benchmarking framework and its benchmarks also allow HEIs to inform quality audit, or regulatory compliance reporting by HEIs to maintain institutional recognition and demonstrate performance against threshold or other specific performance standards. ACODE's benchmarking framework and benchmarks are recognized as influencers in benchmarking practice. However, there is a need to generate empirical data to demonstrate its leadership role and review the bench...
The Swiss Alpine Tourism Industry is facing enormous challenges. The major challenge comes from e... more The Swiss Alpine Tourism Industry is facing enormous challenges. The major challenge comes from exponentially increasing regional competition (from other parts of Europe) due to the rise of the low-cost carriers in Europe. The increased competition exposes the problem that the value chain at Swiss Alpine tourism destinations is highly fragmented. Collective action is needed for individual success; however, because stakeholder needs and demands often are heterogeneous, stakeholders in the Industry tend to be hard to manage based on its structural idiosyncrasies. Local tourist organisations (LTOs) that act as the central node at a destination effectively have to balance two conflicting goals, [1] increasing the number of tourists visiting the destination (arrivals) and [2] fostering stakeholder collaboration. Destination management strategies that only focus on maximizing arrivals often produce considerable external costs and generate wealth for a limited number of stakeholders. These...
The focus of this paper is twofold: [1] to explain risk management (RM) from an enterprise (ERM) ... more The focus of this paper is twofold: [1] to explain risk management (RM) from an enterprise (ERM) or institutional perspective and from a regulatory (RRM) perspective and [2] to explore issues pertinent to choices involved in determining whether to adopt RM and how to implement it from the single college or university standpoint and/or from a sector viewpoint in relation to existing quality assurance (QA) and quality control (QC) practices. Design/Methodology/Approach: This paper is a conceptual analysis of the RM literature as it applies to higher education. RM is a developing practice in higher education and RM itself is a maturing field with transdisciplinary interests.
This presentation explores the impact of a bridging tool, which seamlessly connects academic lear... more This presentation explores the impact of a bridging tool, which seamlessly connects academic learning, student learning skills development support, analytics and ICT spaces, on student learning and the overall student experience.
This is a quick discussion of the methodological issues surrounding benchmarking that influenced ... more This is a quick discussion of the methodological issues surrounding benchmarking that influenced and continues to influence the ACODE Benchmarking Summit. This is a quick primer on benchmarking in general – pros and cons -- and how different benchmarking praactices infulence the ACODE Benchmarking Rounds basic benchmarking approach plus future considerations for ACODE related benchmarking activities at the Association and institutional levels.
As the volume progressed to its halfway point, Professor Ronel Erwee unexpectedly passed away in ... more As the volume progressed to its halfway point, Professor Ronel Erwee unexpectedly passed away in March 2017 after a short illness. Her warmth and caring to colleagues and friends is sorely missed; however, her sense of detail and preparation are noted throughout this volume because of her diligent work in reviewing a number of the chapters and her guidance in shaping the approach and content that are found within these pages. This volume is dedicated to her memory. Ronel was a Professor in the Faculty of Business, Education, Law and Arts, University of Southern Queensland (USQ), Australia. Moving from South Africa, she arrived at USQ in 1998, teaching in the areas of International Management, People Development and Team Leadership, and in the DBA program as well as supervising Ph.D. and DBA candidates. Her areas of research include Strategic Thinking, International Human Resource Management, Knowledge Management, Managing Diversity, Leadership, and Organizational Change. Above all else, she was noted for her dedication and care on the topics of postgraduate education and research supervision. Her colleagues' esteem for her devotion inspired the creation of the Ronel Erwee Memorial Award for Excellence in Postgraduate Research Supervision given to groups or individuals demonstrating specific contributions to the advancement of HDR student research culture and/or HDR student supervision practices at USQ. I also need to take this opportunity to thank Drs. Marcus and Meredith Harmes for the willingness to enter into this project media in res and help complete the request, review, and other administrative processes that are part of creating a volume such as this one. Their contributions have been significant, building on and completing the work that was either incomplete or still undone.
Co-curricular learning programs are constantly at-risk of being culled or reduced during times of... more Co-curricular learning programs are constantly at-risk of being culled or reduced during times of tight budgeting. Data from programs demonstrating even small impacts enable better understanding of university students’ experiences. The focus of the study is to explore the impact of co-curricular learning programs or activities on student success at a regional Australian university. Co-curricular learning programs are constantly challenged as they are often the first to be culled or reduced, particularly, in times of economic downturn or tight budgeting. This article reports on a multiple case study approach that uses both quantitative and qualitative data to explore the extent of and relationships among a number of co-curricular learning offerings, provided by a centralised University Learning and Teaching Unit, on student success. The study explores a number of student success outcomes as defined in the risk assessment framework of the newly established Australian regulatory body, ...
According to Statement 16 of the 2009 World Conference on Higher Education in Paris, “greater emp... more According to Statement 16 of the 2009 World Conference on Higher Education in Paris, “greater emphasis on the areas of science, technology, engineering and math (STEM), as well as social and human sciences, is vital for all our societies.” Access to programs of study in these areas is considered important for enhancing the quality-of-life experience for individuals by providing skills that translate to technological-capacity nation building, one of the keys to success in a global economy secured by knowledge-based industries. The driving premise—as mentioned in the 1998 “World Declaration on Higher Education for the 21 Century”—is the need to advance knowledge through research. Specifically: • The intellectual and cultural rights on the results of research should be used to the benefit of humanity and should be protected so that they cannot be abused (Art. 5(b)). • Of special importance is the enhancement of research capacities in higher education research institutions, as mutual en...
The use of general descriptive names, registered names, trademarks, service marks, etc. in this p... more The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.
A quality education is one that focuses on the whole child-the social, emotional, mental, physica... more A quality education is one that focuses on the whole child-the social, emotional, mental, physical, and cognitive development of each student regardless of gender, race, ethnicity, socioeconomic status, or geographic location. It prepares the child for life, not just for testing. It is believed that education leads to empowerment: a process of strengthening individuals, organisations and communities so they get more control over their own situations and environments. Quality education is a crucial factor in combating poverty and inequality in society. Teachers are at the heart of quality education. Schools should have a sufficient number of trained teachers, receiving good quality pre-service and in-service training with built-in components on gender sensitivity, non-discrimination, and human rights. All teachers should be paid domestically competitive salaries. Quality determines how much and how well children learn and the extent to which their education translates into a range of personal, social and developmental benefits. It is the teaching and learning process that brings the curriculum to life, which determines what, happens in the classroom and subsequently the quality of the learning outcomes.
The antecedent points of reference that shape methodological decisions What does the unit (and it... more The antecedent points of reference that shape methodological decisions What does the unit (and its staff) need & want? What is the context for the evidence – what needs to be provided and what type of interpretation is needed? What assumptions does the unit (and its staff )have? What are the assumptions of students, academic staff, senior leaders and other external stakeholders hold about the unit and its programs? What is the theoretical grounding of the unit’s practice? How consistent is it with the rest of the institution’s mindset? What is practical given internal expectations, regulatory compliance requirements, timelines and resource limitations? What USQ’s SDS has accomplished and next steps in the learning analytics saga
Volumes discussing the functions and roles of professional staff at higher education institutions... more Volumes discussing the functions and roles of professional staff at higher education institutions (HEIs) are rare. HEIs are complex and highly specialized organizations based on performing a variety of tasks within the university or similar institution of higher. This diversity makes a discussion about professional staff challenging; yet, as an aggregate group, they are essential to ensure the effective and efficient running of a campus. The difficulty comes from not being able to talk about them from a system-level integrative and unified perspective learning
Cases on Quality Initiatives for Organizational Longevity, 2018
Benchmarking by higher education institutions (HEIs) has been evolving for some time in Australia... more Benchmarking by higher education institutions (HEIs) has been evolving for some time in Australia and New Zealand. Earlier efforts were focused on improving reputation, but now benchmarking has become a required component of higher education quality assurance, or regulatory compliance schemes. ACODE's benchmarking framework and the ACODE Benchmarks provide Australasian HEIs with the ability to review their technology enhanced learning (TEL) practices and decision-making against what is considered “good” practice. The ACODE benchmarking framework and its benchmarks also allow HEIs to inform quality audit, or regulatory compliance reporting by HEIs to maintain institutional recognition and demonstrate performance against threshold or other specific performance standards. ACODE's benchmarking framework and benchmarks are recognized as influencers in benchmarking practice. However, there is a need to generate empirical data to demonstrate its leadership role and review the bench...
The Swiss Alpine Tourism Industry is facing enormous challenges. The major challenge comes from e... more The Swiss Alpine Tourism Industry is facing enormous challenges. The major challenge comes from exponentially increasing regional competition (from other parts of Europe) due to the rise of the low-cost carriers in Europe. The increased competition exposes the problem that the value chain at Swiss Alpine tourism destinations is highly fragmented. Collective action is needed for individual success; however, because stakeholder needs and demands often are heterogeneous, stakeholders in the Industry tend to be hard to manage based on its structural idiosyncrasies. Local tourist organisations (LTOs) that act as the central node at a destination effectively have to balance two conflicting goals, [1] increasing the number of tourists visiting the destination (arrivals) and [2] fostering stakeholder collaboration. Destination management strategies that only focus on maximizing arrivals often produce considerable external costs and generate wealth for a limited number of stakeholders. These...
The focus of this paper is twofold: [1] to explain risk management (RM) from an enterprise (ERM) ... more The focus of this paper is twofold: [1] to explain risk management (RM) from an enterprise (ERM) or institutional perspective and from a regulatory (RRM) perspective and [2] to explore issues pertinent to choices involved in determining whether to adopt RM and how to implement it from the single college or university standpoint and/or from a sector viewpoint in relation to existing quality assurance (QA) and quality control (QC) practices. Design/Methodology/Approach: This paper is a conceptual analysis of the RM literature as it applies to higher education. RM is a developing practice in higher education and RM itself is a maturing field with transdisciplinary interests.
This presentation explores the impact of a bridging tool, which seamlessly connects academic lear... more This presentation explores the impact of a bridging tool, which seamlessly connects academic learning, student learning skills development support, analytics and ICT spaces, on student learning and the overall student experience.
This is a quick discussion of the methodological issues surrounding benchmarking that influenced ... more This is a quick discussion of the methodological issues surrounding benchmarking that influenced and continues to influence the ACODE Benchmarking Summit. This is a quick primer on benchmarking in general – pros and cons -- and how different benchmarking praactices infulence the ACODE Benchmarking Rounds basic benchmarking approach plus future considerations for ACODE related benchmarking activities at the Association and institutional levels.
As the volume progressed to its halfway point, Professor Ronel Erwee unexpectedly passed away in ... more As the volume progressed to its halfway point, Professor Ronel Erwee unexpectedly passed away in March 2017 after a short illness. Her warmth and caring to colleagues and friends is sorely missed; however, her sense of detail and preparation are noted throughout this volume because of her diligent work in reviewing a number of the chapters and her guidance in shaping the approach and content that are found within these pages. This volume is dedicated to her memory. Ronel was a Professor in the Faculty of Business, Education, Law and Arts, University of Southern Queensland (USQ), Australia. Moving from South Africa, she arrived at USQ in 1998, teaching in the areas of International Management, People Development and Team Leadership, and in the DBA program as well as supervising Ph.D. and DBA candidates. Her areas of research include Strategic Thinking, International Human Resource Management, Knowledge Management, Managing Diversity, Leadership, and Organizational Change. Above all else, she was noted for her dedication and care on the topics of postgraduate education and research supervision. Her colleagues' esteem for her devotion inspired the creation of the Ronel Erwee Memorial Award for Excellence in Postgraduate Research Supervision given to groups or individuals demonstrating specific contributions to the advancement of HDR student research culture and/or HDR student supervision practices at USQ. I also need to take this opportunity to thank Drs. Marcus and Meredith Harmes for the willingness to enter into this project media in res and help complete the request, review, and other administrative processes that are part of creating a volume such as this one. Their contributions have been significant, building on and completing the work that was either incomplete or still undone.
Co-curricular learning programs are constantly at-risk of being culled or reduced during times of... more Co-curricular learning programs are constantly at-risk of being culled or reduced during times of tight budgeting. Data from programs demonstrating even small impacts enable better understanding of university students’ experiences. The focus of the study is to explore the impact of co-curricular learning programs or activities on student success at a regional Australian university. Co-curricular learning programs are constantly challenged as they are often the first to be culled or reduced, particularly, in times of economic downturn or tight budgeting. This article reports on a multiple case study approach that uses both quantitative and qualitative data to explore the extent of and relationships among a number of co-curricular learning offerings, provided by a centralised University Learning and Teaching Unit, on student success. The study explores a number of student success outcomes as defined in the risk assessment framework of the newly established Australian regulatory body, ...
According to Statement 16 of the 2009 World Conference on Higher Education in Paris, “greater emp... more According to Statement 16 of the 2009 World Conference on Higher Education in Paris, “greater emphasis on the areas of science, technology, engineering and math (STEM), as well as social and human sciences, is vital for all our societies.” Access to programs of study in these areas is considered important for enhancing the quality-of-life experience for individuals by providing skills that translate to technological-capacity nation building, one of the keys to success in a global economy secured by knowledge-based industries. The driving premise—as mentioned in the 1998 “World Declaration on Higher Education for the 21 Century”—is the need to advance knowledge through research. Specifically: • The intellectual and cultural rights on the results of research should be used to the benefit of humanity and should be protected so that they cannot be abused (Art. 5(b)). • Of special importance is the enhancement of research capacities in higher education research institutions, as mutual en...
The use of general descriptive names, registered names, trademarks, service marks, etc. in this p... more The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.
A quality education is one that focuses on the whole child-the social, emotional, mental, physica... more A quality education is one that focuses on the whole child-the social, emotional, mental, physical, and cognitive development of each student regardless of gender, race, ethnicity, socioeconomic status, or geographic location. It prepares the child for life, not just for testing. It is believed that education leads to empowerment: a process of strengthening individuals, organisations and communities so they get more control over their own situations and environments. Quality education is a crucial factor in combating poverty and inequality in society. Teachers are at the heart of quality education. Schools should have a sufficient number of trained teachers, receiving good quality pre-service and in-service training with built-in components on gender sensitivity, non-discrimination, and human rights. All teachers should be paid domestically competitive salaries. Quality determines how much and how well children learn and the extent to which their education translates into a range of personal, social and developmental benefits. It is the teaching and learning process that brings the curriculum to life, which determines what, happens in the classroom and subsequently the quality of the learning outcomes.
The antecedent points of reference that shape methodological decisions What does the unit (and it... more The antecedent points of reference that shape methodological decisions What does the unit (and its staff) need & want? What is the context for the evidence – what needs to be provided and what type of interpretation is needed? What assumptions does the unit (and its staff )have? What are the assumptions of students, academic staff, senior leaders and other external stakeholders hold about the unit and its programs? What is the theoretical grounding of the unit’s practice? How consistent is it with the rest of the institution’s mindset? What is practical given internal expectations, regulatory compliance requirements, timelines and resource limitations? What USQ’s SDS has accomplished and next steps in the learning analytics saga
Volumes discussing the functions and roles of professional staff at higher education institutions... more Volumes discussing the functions and roles of professional staff at higher education institutions (HEIs) are rare. HEIs are complex and highly specialized organizations based on performing a variety of tasks within the university or similar institution of higher. This diversity makes a discussion about professional staff challenging; yet, as an aggregate group, they are essential to ensure the effective and efficient running of a campus. The difficulty comes from not being able to talk about them from a system-level integrative and unified perspective learning
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