Papers by Mohammad Iranmanesh
Asia Pacific Journal of Tourism Research, 2015
This study examines airline travelers' causal attribution (stability and controllability) and its... more This study examines airline travelers' causal attribution (stability and controllability) and its impact on trust and loyalty formation and investigates the moderating role of corporate social responsibility (CSR) in this process. Based on a literature review, theoretical relationships between stability, controllability, CSR, trust, and loyalty were derived, and the moderating effects of CSR on relationships between stability/controllability and trust/loyalty were examined. To empirically test these theoretical relationships, quantitative data were collected from 271 airline passengers who experienced a service failure in the past year. The results provide support for effects of stability and controllability on trust as well as the effect of stability on loyalty. In addition, the perception of CSR had positive effects on trust and loyalty. Finally, a favorable CSR perception weakened the negative effects of a service failure on trust and loyalty, particularly when the failure was attributed to a stable cause. The results highlight the important role of CSR in service failure situations and have important implications for airline managers.
International Journal of Production Economics, 2015
Journal of Medical Systems, 2015
Business: Theory and Practice, 2014
Journal of Medical Systems, 2014
With today's highly competitive market in the healthcare industry, Radio Frequency Identification... more With today's highly competitive market in the healthcare industry, Radio Frequency Identification (RFID) is a technology that can be applied by hospitals to improve operational efficiency and to gain a competitive advantage over their competitors. The purpose of this study is to investigate the factors that may effect RFID adoption in Malaysia's healthcare industry. In addition, the moderating role of occupational level was tested. Data was collected from 223 managers as well as healthcare and supporting staffs. This data was analyzed using the partial least squares technique. The results show that perceived ease of use and usefulness, government policy, top management support, and security and privacy concerns have an effect on the intent to adopt RFID in hospitals. There is a wide gap between managers and healthcare staff in terms of the factors that influence RFID adoption. The results of this study will help decision makers as well as managers in the healthcare industry to better understand the determinants of RFID adoption. Additionally, it will assist in the process of RFID adoption, and therefore, spread the usage of RFID technology in more hospitals.
Journal of Travel & Tourism Marketing, 2015
The potential of the construction industry to
contribute toward environmental sustainability pla... more The potential of the construction industry to
contribute toward environmental sustainability placed
increased pressure on the need for pro-environmental practices
(PEP) in the sector. Research has indicated that environmental
quality is associated with human behavior; thus, PEP in
construction firms is imperative. Studies on the PEP of
construction firms are limited. This study aims to explore the
PEP dimensions in construction firms, specifically among
architectural, engineering, and contracting (AEC) firms.
Questionnaires were distributed to AEC firms in Penang,
Malaysia; 375 useable responses were obtained. After data
analysis, four factors emerged as the PEP dimensions of firms.
These factors are energy efficiency, paper recycling, office waste
recycling, and involvement in pro-environmental efforts. The
findings provide valuable understanding on PEP that is
available in construction firms.
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Papers by Mohammad Iranmanesh
contribute toward environmental sustainability placed
increased pressure on the need for pro-environmental practices
(PEP) in the sector. Research has indicated that environmental
quality is associated with human behavior; thus, PEP in
construction firms is imperative. Studies on the PEP of
construction firms are limited. This study aims to explore the
PEP dimensions in construction firms, specifically among
architectural, engineering, and contracting (AEC) firms.
Questionnaires were distributed to AEC firms in Penang,
Malaysia; 375 useable responses were obtained. After data
analysis, four factors emerged as the PEP dimensions of firms.
These factors are energy efficiency, paper recycling, office waste
recycling, and involvement in pro-environmental efforts. The
findings provide valuable understanding on PEP that is
available in construction firms.
contribute toward environmental sustainability placed
increased pressure on the need for pro-environmental practices
(PEP) in the sector. Research has indicated that environmental
quality is associated with human behavior; thus, PEP in
construction firms is imperative. Studies on the PEP of
construction firms are limited. This study aims to explore the
PEP dimensions in construction firms, specifically among
architectural, engineering, and contracting (AEC) firms.
Questionnaires were distributed to AEC firms in Penang,
Malaysia; 375 useable responses were obtained. After data
analysis, four factors emerged as the PEP dimensions of firms.
These factors are energy efficiency, paper recycling, office waste
recycling, and involvement in pro-environmental efforts. The
findings provide valuable understanding on PEP that is
available in construction firms.