International journal of decision support systems, 2019
The phenomenon of digital transformation has changed the traditional economy, leading to valuable... more The phenomenon of digital transformation has changed the traditional economy, leading to valuable changes in the tourism industry. The implementation of new digital technologies could enable tourism firms' transformation and improve organisational performance. Although the prior literature discusses the benefits of digital transformation, the measurement of its impact on organisational performance is still vague. Thus, the aim of this study is to evaluate the level of CEOs, CIOs and other senior executives' satisfaction from digital transformation and its effects on performance. A multicriteria user satisfaction analysis was applied to measure executives' satisfaction. The results revealed that the average level of overall satisfaction is high indicating that CIOs and other senior executives are somehow satisfied regarding the effects of digital transformation on organisational performance in the Greek tourism industry. However, they should pay attention to some aspects in order to improve strategic planning of digital transformation and increase the organisational performance.
Background: The COVID-19 pandemic is a worldwide threat that has positioned micro-enterprises und... more Background: The COVID-19 pandemic is a worldwide threat that has positioned micro-enterprises under enormous tension to persevere. As a result, these businesses are obligated to respond to the epidemic in an efficacious manner. In order to weather this economic storm, micro-enterprises have implemented a variety of digital technologies. Methods: The research investigates the connection between the communications technology of driving schools and the public crisis responses of those driving schools using a data set obtained from a survey administered to those schools. Results: The quantitative findings demonstrate that digitalization has made it possible for driving schools to efficiently and successfully respond to the public dilemma by utilizing their resilient functionality. In addition, digitalization can greatly enhance driving schools’ performance. Conclusions: This paper provides drawings for digitalization and crisis responses for driving schools.
Turbulence in the businesses environment is on the increase. Therefore, businesses are obliged to... more Turbulence in the businesses environment is on the increase. Therefore, businesses are obliged to respond to that environmental uncertainty. Strategic information systems planning (SISP) supports this effort. Information systems are connected with business strategy, management skills, decision making, and aim to increase competitive advantage. Previous studies have examined the effect of SISP phases on success. Also, other studies have concluded that there is a positive relationship between SISP and firm performance. The aim of this chapter is to present a holistic approach in order to investigate the significance of SISP process, to highlight phases that contribute to a greater extent of success, and to draw conclusions concerning the successful implementation of digital strategy in firms and especially in SMEs, which are an important part of the economies of developing countries.
The quickly shifting nature of the business environment generates ambiguity in the market place a... more The quickly shifting nature of the business environment generates ambiguity in the market place and poses a significant risk for decisions that will be made in the future. Managers do not know which factors are really key ingredients for the innovation process and how to allocate their resources to improve the success of service projects. This article aims to develop a predictive model which identifies the critical factors that impact the success of New Service Development (NSD) and promotes the entrepreneurial ecosystems in hospitality. In‐depth, systematic interviews with hotel managers from all over Greece, based on questionnaires, were used to look into a total of 178 service projects. Factor and discriminant analysis were employed to evaluate the relative significance of the important factors of successful NSD and to determine whether new hotel services in Greece will succeed or fail. This research led to the creation of a prediction model that takes into account the unique qualities of services and can highlight the difference between new hotel services that are successful and those that aren't, which support managers to improve the NSD process, increase service performance and therefore enhance entrepreneurial ecosystems. The findings conclude that hotels offering more successful innovative services enhance specific ecosystem‐related value. In the context of tourism, which mainly contributes to the Greek economy, service innovation might bring a competitive advantage to all the entities involved increasing the collaboration among actors, the level of employment and hotels' competitive advantage.
There is no doubt that e-government is a phenomenon of our era. E-business is becoming vital on t... more There is no doubt that e-government is a phenomenon of our era. E-business is becoming vital on the private sector as well as in the governmental institutions. The use of Information and Communication Technology (ICT) in order to change the structures and processes of government organizations in an attempt to allow the exchange of information with citizens, businesses and other arms of government, results to improved efficiency, convenience as well as better accessibility of public services. The three segments of e-government services are Governmentto-Citizen (G2C), Government-to-Business (G2B) and Government-to-Government (G2G) in a correspondence to the business model segments. As many others aspects of science in their very beginning, e-government suffers from a definitional vagueness of its concept due to the fact that there is not a widely accepted definition among researchers. So, what exactly is e-government? Has anyone tried or managed to define its exact concept and meaning? Is it just an Internet-based government or are there any other non-internet technologies used in this context? How can next-generation heterogeneous networks, enhance its abilities on interconnectivity? These are all questions seeking for an answer in this paper. This study does not try to stand out either as a review or as a synthetic summary of the literature concerning e-government, rather, its main objective will be an in depth overview of the current status of e-government phenomenon. Future works need to give an answer to the dilemma whether e-government is really a tool for decentralization and democratization or the result of a sociotechnical process towards a new model of public administration. Finally, in an attempt to focus on the changes in business process that are needed inside governmental institutions in order e-government to be successfully implemented, a second recommendation for future work resides on the need for a holistic model which can embrace the back-office, the front-office as well as the real citizens' needs.
International Journal of Environmental Research and Public Health, Feb 15, 2023
This article is an open access article distributed under the terms and conditions of the Creative... more This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY
This article is an open access article distributed under the terms and conditions of the Creative... more This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY
Nowadays that the world depends more and more in services, there is no issue more fundamental for... more Nowadays that the world depends more and more in services, there is no issue more fundamental for service organizations than understanding the factors that separate success from failure in new service development. The new service process is not so well studied and researched as new product development, and as a result the failure rate is high. However in order to survive in the market place, service organisations need to make the most of all of their resources in order to introduce new services to market ahead of the competition. The purpose of this exploratory study is to investigate the factors that have impact on success and failure in new service development (NSD) in the telecommunication (TLC) sector. The results of the exploratory study are summarized in a conceptual model for further research.
International journal of decision support systems, 2019
The phenomenon of digital transformation has changed the traditional economy, leading to valuable... more The phenomenon of digital transformation has changed the traditional economy, leading to valuable changes in the tourism industry. The implementation of new digital technologies could enable tourism firms' transformation and improve organisational performance. Although the prior literature discusses the benefits of digital transformation, the measurement of its impact on organisational performance is still vague. Thus, the aim of this study is to evaluate the level of CEOs, CIOs and other senior executives' satisfaction from digital transformation and its effects on performance. A multicriteria user satisfaction analysis was applied to measure executives' satisfaction. The results revealed that the average level of overall satisfaction is high indicating that CIOs and other senior executives are somehow satisfied regarding the effects of digital transformation on organisational performance in the Greek tourism industry. However, they should pay attention to some aspects in order to improve strategic planning of digital transformation and increase the organisational performance.
Background: The COVID-19 pandemic is a worldwide threat that has positioned micro-enterprises und... more Background: The COVID-19 pandemic is a worldwide threat that has positioned micro-enterprises under enormous tension to persevere. As a result, these businesses are obligated to respond to the epidemic in an efficacious manner. In order to weather this economic storm, micro-enterprises have implemented a variety of digital technologies. Methods: The research investigates the connection between the communications technology of driving schools and the public crisis responses of those driving schools using a data set obtained from a survey administered to those schools. Results: The quantitative findings demonstrate that digitalization has made it possible for driving schools to efficiently and successfully respond to the public dilemma by utilizing their resilient functionality. In addition, digitalization can greatly enhance driving schools’ performance. Conclusions: This paper provides drawings for digitalization and crisis responses for driving schools.
Turbulence in the businesses environment is on the increase. Therefore, businesses are obliged to... more Turbulence in the businesses environment is on the increase. Therefore, businesses are obliged to respond to that environmental uncertainty. Strategic information systems planning (SISP) supports this effort. Information systems are connected with business strategy, management skills, decision making, and aim to increase competitive advantage. Previous studies have examined the effect of SISP phases on success. Also, other studies have concluded that there is a positive relationship between SISP and firm performance. The aim of this chapter is to present a holistic approach in order to investigate the significance of SISP process, to highlight phases that contribute to a greater extent of success, and to draw conclusions concerning the successful implementation of digital strategy in firms and especially in SMEs, which are an important part of the economies of developing countries.
The quickly shifting nature of the business environment generates ambiguity in the market place a... more The quickly shifting nature of the business environment generates ambiguity in the market place and poses a significant risk for decisions that will be made in the future. Managers do not know which factors are really key ingredients for the innovation process and how to allocate their resources to improve the success of service projects. This article aims to develop a predictive model which identifies the critical factors that impact the success of New Service Development (NSD) and promotes the entrepreneurial ecosystems in hospitality. In‐depth, systematic interviews with hotel managers from all over Greece, based on questionnaires, were used to look into a total of 178 service projects. Factor and discriminant analysis were employed to evaluate the relative significance of the important factors of successful NSD and to determine whether new hotel services in Greece will succeed or fail. This research led to the creation of a prediction model that takes into account the unique qualities of services and can highlight the difference between new hotel services that are successful and those that aren't, which support managers to improve the NSD process, increase service performance and therefore enhance entrepreneurial ecosystems. The findings conclude that hotels offering more successful innovative services enhance specific ecosystem‐related value. In the context of tourism, which mainly contributes to the Greek economy, service innovation might bring a competitive advantage to all the entities involved increasing the collaboration among actors, the level of employment and hotels' competitive advantage.
There is no doubt that e-government is a phenomenon of our era. E-business is becoming vital on t... more There is no doubt that e-government is a phenomenon of our era. E-business is becoming vital on the private sector as well as in the governmental institutions. The use of Information and Communication Technology (ICT) in order to change the structures and processes of government organizations in an attempt to allow the exchange of information with citizens, businesses and other arms of government, results to improved efficiency, convenience as well as better accessibility of public services. The three segments of e-government services are Governmentto-Citizen (G2C), Government-to-Business (G2B) and Government-to-Government (G2G) in a correspondence to the business model segments. As many others aspects of science in their very beginning, e-government suffers from a definitional vagueness of its concept due to the fact that there is not a widely accepted definition among researchers. So, what exactly is e-government? Has anyone tried or managed to define its exact concept and meaning? Is it just an Internet-based government or are there any other non-internet technologies used in this context? How can next-generation heterogeneous networks, enhance its abilities on interconnectivity? These are all questions seeking for an answer in this paper. This study does not try to stand out either as a review or as a synthetic summary of the literature concerning e-government, rather, its main objective will be an in depth overview of the current status of e-government phenomenon. Future works need to give an answer to the dilemma whether e-government is really a tool for decentralization and democratization or the result of a sociotechnical process towards a new model of public administration. Finally, in an attempt to focus on the changes in business process that are needed inside governmental institutions in order e-government to be successfully implemented, a second recommendation for future work resides on the need for a holistic model which can embrace the back-office, the front-office as well as the real citizens' needs.
International Journal of Environmental Research and Public Health, Feb 15, 2023
This article is an open access article distributed under the terms and conditions of the Creative... more This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY
This article is an open access article distributed under the terms and conditions of the Creative... more This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY
Nowadays that the world depends more and more in services, there is no issue more fundamental for... more Nowadays that the world depends more and more in services, there is no issue more fundamental for service organizations than understanding the factors that separate success from failure in new service development. The new service process is not so well studied and researched as new product development, and as a result the failure rate is high. However in order to survive in the market place, service organisations need to make the most of all of their resources in order to introduce new services to market ahead of the competition. The purpose of this exploratory study is to investigate the factors that have impact on success and failure in new service development (NSD) in the telecommunication (TLC) sector. The results of the exploratory study are summarized in a conceptual model for further research.
Telecommunications and Internet Technologies have evolved dramatically during the last decade, la... more Telecommunications and Internet Technologies have evolved dramatically during the last decade, laying a solid foundation for the future generation of Ubiquitous Internet access, omnipresent Web technologies and ultimate automated information cyberspace. Ubiquitous computing has been investigated since 1993. As a result, current efforts in research and development in the areas of Next Generation Internet and Telecommunications Technologies promote the formation of inter-disciplinary international teams of experts, scientists, researchers and engineers to create a new generation of applications and technologies that will facilitate the fully-automated information cyberspace systems, such as Future House 2015. The authors discuss the current state-of-the-art in the world of Telecommunications and Internet Technologies, new technological trends in the Internet and Automation Industries, E-manufacturing, Ubiquity, Convergence, as well as the concept of the Fully-automated Future House 2015, the 2006 Web Report with the Microsoft project on Easy Living, while promoting research and development in the interdisciplinary projects conducted by multinational teams world-wide.
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