Economic and Business

Pendahuluan
Organisasi, baik profit mau pun non profit, selalu berusaha memenangkan hati klien/pelanggannya. Banyak penelitian menunjukkan bahwa sebenarnya kepuasan kerja dari karyawan adalah penentu kepuasan pelanggan. Kepuasan kerja merupakan salah satu isu paling kompleks yang dihadapi organisasi saat ini dalam hal mengelola sumber daya manusianya. Perusahaan-perusahaan besar di dunia, terutama perusahaan teknologi, sangat memanjakan karyawannya. Contohnya adalah Google, Facebook, dan Microsoft. Lingkungan kerja di perusahaan besar teknologi dibuat senyaman mungkin, bahkan karyawan tidak perlu membayar makanan dan minuman di kafe-kafe di lingkungan perusahaan itu. Fasilitas gratis untuk karyawan di perusahaan high-tech juga meliputi laundry dan dry-clean serta reparasi sepeda. Ingat, karyawan-karyawan di perusahaan high-tech kebanyakan adalah generasi milenial yang lebih mengutamakan kenyamanan dan kepraktisan. Lay out ruang kerja tidak disusun secara konvensional seperti organisasi pemerintahan,

The purpose of this qualitative study is to describe and present consumer complaint responses through the Reader s Letter column in Kompas.com. In collecting the data, the researcher uses secondary data from documentation of complaints taken from the online version of Reader s Letters of Kompas daily newspaper (http://www1.kompas.com/suratpembaca or Kompas.com). A total of 168 complaint letters were analyzed during the period December 2011 to April 2012. Results showed that 85% contain negative words toward the companies (disappointed, frustrated, failed to satisfy customer, feeling trapped and robbed, etc) as reasons to complain through the Reader s Letter column of Kompas.com. Based on this study, companies in Indonesia seem not to place importance on responding to consumer complaints as less than 2% of companies were eager to reply to the complaints in the same column of Reader s Letter, and only 6% of complaints were resolved based on the sample data. This paper aims to identify and suggest practical company solutions directly applicable to service management.

This study aims to analyze the influence of role conflict and stress on the affective commitment of female employees with social support as a moderating variable in Bank X in Banjarmasin. This type of research is explanatory research with a quantitative approach. Respondents in this study were all female employees of the Bank X in Banjarmasin. The sampling technique used is a saturation sampling technique. Data collection uses a Likert scale scale questionnaire. Data analysis techniques using Partial Least Square (PLS) analysis techniques with SmartPLS 3.0 software. The results of the study concludes that there is a significant negative effect of role conflict on affective commitment  and there is a significant negative effect of stress on affective commitment. Other findings indicate that social support is able to act as a moderating variable on the influence of role conflict and stress on organizational affective commitment

Despite economic empowerment efforts for rural women by the government of Indonesia, many women entrepreneurs in rural wetlands have not optimally achieved economic development. This study aims at analyzing developmental obstacles faced by entrepreneurial women in rural areas of South Kalimantan's wetlands. Taking on a qualitative approach, this study was conducted on 6 villages along the banks of the Alalak River in South Kalimantan include. Data was collected through observation and in-depth interviews to understand the phenomenon from the point of view of the informant / research subject. Data analysis was by the Miles and Huberman interactive model. A rural sociology framework that incorporates peasant lifestyle is used for interpretation. Findings show that a total of 52 respondents worked to help their husbands / households to meet family needs. Husbands' incomes are not sufficient for all family expenses. Only 23 percent of the informants process natural resources from wetlands into entrepreneurial products. The rest just sell the raw wetland plants and fish as is. A common characteristic revealed by the peasant communities in the wetland area through in-depth interview is the unwillingness to embrace known development efforts. This study presents discussions and suggestions that can be used in policy directions relating to women's economic empowerment in wetland areas particularly those targeting poverty alleviation efforts and achieving sustainable development goals (SDGs).

Online games are an exciting new trend in the consumption of entertainment and provide the opportunity to examine selected antecedents of online game-playing based on studying the cognitive, experiential and habitual factors. This study was divided into two parts. The first part analysed the structural relations among research variables that might explain online game-playing using the Structural Equation Modeling (SEM) techniques. These analyses were conducted on a final sample of 218 online gamers. Specific issues examined were: • If the variables of Perceived Game Performance, Satisfaction, Hedonic Responses, Flow and Habit Strength influence the Intention to Replay an online game.

Tujuan Program Kemitraan Masyarakat (PKM) adalah memberikan pengetahuan sekaligus pelatihan tentang tata cara jasa keuangan Syariah berbasis margin serta membantu para ibu rumah tangga untuk berwirausaha menjual produk makanan dalam rangka membantu ekonomi rumah tangga.  Metode yang digunakan adalah ceramah (penyuluhan), pelatihan, Focus Group Discussion (FGD) serta pendampingan kepada peserta.  Kegiatan pengabdian kepada masyarakat ini juga menyisihkan sebagian dana pengabdian sebesar 2 juta rupiah dalam bentuk barang peralatan memasak untuk diserahkan ke pihak mitra yang membentuk perkumpulan ekonomi Syariah. Tujuannya agar dana tersebut dapat digunakan untuk memulai usaha pinjam dana Syariah secara akad jual beli berbasis margin. Indikator keberhasilan dalam jangka pendek terlihat dari keaktifan pengurus perkumpulan ekonomi Syariah dalam kegiatan FGD dan bertanya tentang teknis pelaksanaan jasa keuangan berbasis Syariah kepada pihak tim pengabdian. Indikator keberhasilan dalam ja...

This paper argues the importance of an exploratory study prior to hypotheses testing in any causal-effect or explanatory predictive behavioral research. It proposes a stage of eliciting salient factors using a framework from theory of planned behavior. The paper opted for an exploratory study by firstly examining 12 academic research of online shopping behavior in Indonesia.  Secondly, using the open-ended questions given to 30 respondents, the paper explored reasons respondents shop or not shop online. Those immediate responses were documented and termed as salient factors.  Thirdly, the salient factors were then combined with foregone factors based on literature reviews.  The final set of factors was chosen as predictive variables in order to provide more accurate potential antecedents for predicting and explaining online shopping behavior. The paper provides sound and practical guidance in eliciting salient factors and formulating a final set of factors in causal-effect/explanato...

Objective - This paper explores the challenges faced by the Indonesia National Council on Social Welfare (INCSW) and its 64 organization members from 31 provinces in Indonesia. INCSW is a social organization that is the coordinating agency for social activities by the Government of Indonesia. The analysis includes strategic management of NGOs in the era of disruption, known as the industrial revolution 4.0. Methodology/Technique - This study uses a qualitative methodology procedure to produce descriptive data obtained from verbal answers and observable behavior. The data collection methods used in this study include interviews, surveys, observations, and use of documents as secondary data. Open interviews were conducted with several administrators and staff of the Indonesia National Council on Social Welfare (INCSW). Short questionnaires were given to 64 representatives of NGOs from 31 provinces. The interview and survey included questions that probed their understanding of the indu...

Companies must be aware of increasingly intense competition, so as not to lose their quality human resources who are important assets for company growth. This study aimed to evaluate the implementation of Talent Management (TM) practices in one of the Indonesian State-Owned Enterprises (SOE), Adhi Karya Ltd. Kalimantan Construction Division V. Specifically, this study examined the effect of TM components, namely Talent Retention, Talent Attraction, Learning and Development, and Career Management on Organizational Commitment and Turnover Intention of employees at Adhi Karya Ltd. This study used Structural Equation Modeling (SEM) data analysis techniques for the final number of 107 respondents. The results showed that Talent Retention, Talent Attraction, Learning and Development, and Career Management had positive effects on Organizational Commitment. Proper TM implementation showed that the company's willingness to invest in human resource management would increase employees’ com...

This study aims to analyze the effect of service quality on student satisfaction, the influence of service quality on student motivation, the influence of service quality on student loyalty, and analyzing the mediation of student satisfaction on the influence of service quality to student's motivation and loyalty. This research is a quantitative research. This research method used questionnaire with 157 students of Poltekkes Kemenkes Banjarmasin Level II Diploma III program and has been selected from Population 260 students. Measurement of variables using Likert Scale technique. Data analysis used is Structural Equation Modeling (SEM). The result of the research shows that service quality has an effect on student satisfaction, student motivation and student loyalty, but student's satisfaction has no direct effect to student's motivation and loyalty and does not mediate the influence of good service quality to student's motivation and loyalty.

This study wants to explain why the implementation of Women’s Quota Entrepreneur policies is hampered.This issue will be discussed through a feminist perspective, using critical discourse analysis (CDA). Through the CDA, researchers are trying to expose the veils of ideology, institution, and interest that hinder the implementation of Women’s Quota Entrepreneur policies related to Entrepreneur in Indonesia. Data to support this analysis were obtained through literature studies and interviews.The analysis was carried out at three levels of analysis. First, at the normative level, the normative level, where two ideas of justice were debated: compensatory justice vs. distributed justice. Second, at the institutional level, where these interests were intertwined in an arrangement pattern, as expressed in the formulation of statutory provisions. Third, at a practical level that revealed the interests of actors in the recruitment of legislative candidates.

This research aims to analyze the influence of employees participation in the training of PLN Corporate University (X) as the exogenous variable toward competence (Y1) and employees performance (Y2) as the endogenous variable at PLN Corporate University Udiklat Banjarbaru. The method of this research used descriptive quantitative research by distributing questionnaires to 120 employees who have followed the training. The samples were chosen by using accidental sampling. The variable measurement technique used Likert scale with weight scale from 1 to 5. In order to find out the effects of variable X to variable Y1 and Y2, Structural Equation Modelling (SEM) was used as an analytical technique. The result of research concluded that (1) there was a positive and significant influence of the exogenous variable (X) on the endogenous variables (Y1 and Y2); (2) PLN employees participation in Corporate University training (X) influences the competences of employees (Y1) by 43,6%, which has a...

Objective - The development of Islamic banks in Indonesia requires a new strategy. The size of the population of Indonesia is a potential market for Islamic banks to target religious and non-religious customers and implement quality innovation to create value-based services to support the competitiveness of regional economies. This may improve the standard and quality of living. Specifically, this study investigated the influence of Islamic banking service quality dimensions to consumer satisfaction, word-of-mouth communication and loyalty. Methodology/Technique - This study was conducted in Banjarmasin, South Kalimantan, which is an Indonesian province that has a fairly a rapid rate of development of Islamic banking. The study focused on 191 people. Data collection was done by observation and interviews using questionnaires. Findings - Using Partial Least Squares, the resultsdemonstrates the effects of variable compliance, empathy, and value proposition quality on overall satisfact...

This study aims to identify and analyze the effect of the training program ( X1 ) and program development ( X2 ) as independent variables either partially or simultaneously on employee performance ( Y ) as the dependent variable in the PT . Bank Central Asia Tbk ( BCA KCU Banjarmasin ) . Methods This study used a questionnaire with 65 Frontliner Bakti BCA KCU Banjarmasin as the sample . Measurement variables using Likert Scale technique with 6 levels of approval . To determine the effect of variables X1 and X2 to Y used multiple linear regression statistical techniques and fatherly significance testing using the F test and t-test using SPSS . The results of this study concluded that the partial of the two independent variables , only the training programs that have a significant influence on employee performance . No significant effect of the two independent variables simultaneously to variable employee performance . Keywords :Training programs , program development , Employee Perfo...

Sago plant produces sago starch, which can be processed into various food and non-food uses and has high demand in the domestic and international market. However, sago starch marketing is still facing problems that make the crop has not yet optimally support the economy of sago growing and processing households and communities. The study aimed to assess the market structure of sago starch in Konawe District of Southeast Sulawesi Province, Indonesia. Data collection was done in two sago growing subdistricts. Respondents consisted of 55 sago producers, four subdistrict collectors, and two large traders. Data were collected using questionnaires, observation, and in-depth interviews, and were analyzed using Concentration Ratio and descriptive statistics. Study results showed that market participants consisted of producers, collectors, large traders, and retailer. The producer or seller concentration was low, and the atomistic selling condition prevailed in the sago extraction industry. ...

The Corporate Social Responsibility (CSR) literature has advanced beyond its long-standing emphasis on a firm's financial performance to include its social impact. However, it has fallen short of offering insight into how effective CSR is in the event of a disaster. This study investigated the community's perception of CSR in wetland farmers communities after flood disasters. Data were from 49 farmer groups in South Kalimantan Province, Indonesia. The research hypotheses were drawn: Perceived benefits of CSR initiatives affect farming community resilience, farming community wellbeing, and perceived competence of wetland farmers; Community resilience affects community wellbeing; Community wellbeing and community resilience affect perceived competence of farmers. The structural equation modeling (SEM) analysis showed that CSR initiatives positively affected community resilience and community wellbeing but had no effect on the perceived competence of farmers; Community resilien...

Despite many studies on online purchasing decisions, e-marketing mix elements tend to be based solely on literature, regardless of what antecedents are appropriate for the target sample of research.  Selecting research variables by salient factors determination method leads to several hypotheses about e-marketing mix elements that influence purchase decisions in one of the largest marketplaces in Indonesia, i.e., Shopee.co.id.  The current study is expected to answer which elements in the e-marketing mix most determine purchase decisions in the digital era that demand the effectiveness and efficiency of resources.  The total respondents were 150 university students.  Structural Equation Modeling was utilized to analyze the data.  Results showed that e-marketing mix elements that significantly influence purchasing decisions were e-process and e-price.  The findings show that the most important online shopping factors were processing speed (time effectiveness) and lower product prices...

The objectives of this Community Partnership Program or PKM activity are as follows: (a) participants are able to decorate Purun bags, (b) participants understand how to market decorative Purun bag crafts and (c) participants earn additional income by making these crafts. This goal is sought to be achieved with the method of training and lectures. Its implementation through several stages of activity. Phase 1 activities were held on Friday, 19 August 2022. Phase 2 was held on Saturday, 24 September 2022. Stage 1 consisted of decorating purun bags while stage 2 consisted of making furing and continuing to decorate bags. Phase 3 was carried out on Saturday, 26 November 2022. Phase 3 activities were filled with: (a) promotional lectures using social media, in this case using Facebook, (b) announcement of winner bags. The plan is that after the service will continue to produce 20 purun ornamental bags. The service team will also accompany promotions to IG community leaders, as well as a...

This study aimed to analyze the variables of E-Service Quality, Customer Satisfaction, and Positive Word-of-Mouth use of Bank Kalsel mobile during the Covid 19 pandemic.  The data analysis method for 97 customers in this study was Partial Least Square- Structural Equation Modeling (PLS-SEM).  The results showed that (1) E-Service Quality did not affect Positive Word-of-Mouth; (2) E-Service Quality affected Customer Satisfaction; (3) Customer Satisfaction affected Positive Word-of-Mouth; (4) E-Service Quality affected Positive Word-of-Mouth through Customer Satisfaction as an intervening variable.  This study proved that the mediation variable Customer Satisfaction played a very important role and bridging the influence of the quality of mobile banking services with the intention of customers to conduct positive word-of-mouth communication about the bank's services.  The implication is that no matter how good the quality of mobile banking services is perceived by bank management ...