Organizations today have a diversity of applications available to support the management of custo... more Organizations today have a diversity of applications available to support the management of customerrelationships, namely electronic-customer relationship management (eCRM) applications. Despite thegrowing need of understanding eCRM in small and medium-sized enterprises (SMEs), eCRM research islargely focused on large organizations. Building on the theory of dynamic capabilities, this paperexamines the relationships among use of the internet infrastructure, eCRM capabilities, and theirresulting benefits through a survey across 286 SMEs in Ireland. Findings present significant theoreticaland practical contributions. It is posited that the ICT infrastructure strongly impacts eCRM capabilitiesof SME’s. Further, it is posited that the level of ICT use impacts on eCRM capabilities. Ultimately, themore proficient the eCRM capabilities, the higher the levels of benefits recorded for SME’s. Our eCRMfocused study provides a valuable theoretical contribution and also aims to inspire further r...
The paper has been prepared on behalf of the ERDF INTERREG IVB transnational NPP funded NEES (Nat... more The paper has been prepared on behalf of the ERDF INTERREG IVB transnational NPP funded NEES (Natural - Energy Efficient - Sustainable) project. The NEES consortium is concerned with the issues relating to sustainable construction and energy efficiency in the northern periphery of Europe. This submission decribes a number of best practice examples and barriers identified by NEES partners within their own regions. The barriers include - • Geographical dispersion of the sustainable building industries hinders the sharing of knowledge, expertise and contacts; • Lack of maintenance of the physical, intellectual and educational sustainable building infrastructures; • Serious deficiency in traditional and sustainable building skills poses serious problems for maintenance, retro-fitting and new build; • Lack of conclusive data makes it difficult to accurately compare the whole life carbon costs of different materials; • High levels of both physical and human capital have been inv...
Crowdfunding, the practice of funding an idea, project or business venture through appealing for ... more Crowdfunding, the practice of funding an idea, project or business venture through appealing for financial contributions directly from a large pool of individual backers via an online crowdfunding platform, is a growing phenomenon globally. Recent estimates by the European Commission (2016) indicate that over €4.2 billion was raised through online crowdfunding platforms in 2015 in Europe alone, a significant increase from the estimated €1 billion raised during 2014. While the total monetary amount sourced by entrepreneurs through crowdfunding is still relatively small in comparison to that obtained through more traditional funding instruments (e.g. lending, venture capital etc.), its use by entrepreneurs as a means to obtain seed/start-up money is increasing rapidly (European Commission, 2016). In general the potential of crowdfunding as a complementary or alternative funding source for SMEs is attracting much attention from academics, industry and policy makers alike. Indeed, given...
Recent literature has gone beyond assessing simple effects of trust on repurchase intention to un... more Recent literature has gone beyond assessing simple effects of trust on repurchase intention to understanding the more complex and intriguing impacts of trust on online repurchase intention in regard to the operational boundary of trust. In response to the call for further research on the boundary conditions under which trust operates in the ecommerce context, this study investigates the extent of nonlinearity on the trustrepurchase intention relationship under different perceived institutional contexts. Drawing on prospect theory, we propose that the positive relationship between trust and repurchase intention is concavely nonlinear in perceived effective contexts, and is convexly nonlinear in perceived ineffective contexts. Our hypotheses were empirically examined using survey data collected from online customers in New Zealand and Northern Ireland.
Organizations today have a diversity of applications available to support the management of custo... more Organizations today have a diversity of applications available to support the management of customerrelationships, namely electronic-customer relationship management (eCRM) applications. Despite thegrowing need of understanding eCRM in small and medium-sized enterprises (SMEs), eCRM research islargely focused on large organizations. Building on the theory of dynamic capabilities, this paperexamines the relationships among use of the internet infrastructure, eCRM capabilities, and theirresulting benefits through a survey across 286 SMEs in Ireland. Findings present significant theoreticaland practical contributions. It is posited that the ICT infrastructure strongly impacts eCRM capabilitiesof SME’s. Further, it is posited that the level of ICT use impacts on eCRM capabilities. Ultimately, themore proficient the eCRM capabilities, the higher the levels of benefits recorded for SME’s. Our eCRMfocused study provides a valuable theoretical contribution and also aims to inspire further r...
The paper has been prepared on behalf of the ERDF INTERREG IVB transnational NPP funded NEES (Nat... more The paper has been prepared on behalf of the ERDF INTERREG IVB transnational NPP funded NEES (Natural - Energy Efficient - Sustainable) project. The NEES consortium is concerned with the issues relating to sustainable construction and energy efficiency in the northern periphery of Europe. This submission decribes a number of best practice examples and barriers identified by NEES partners within their own regions. The barriers include - • Geographical dispersion of the sustainable building industries hinders the sharing of knowledge, expertise and contacts; • Lack of maintenance of the physical, intellectual and educational sustainable building infrastructures; • Serious deficiency in traditional and sustainable building skills poses serious problems for maintenance, retro-fitting and new build; • Lack of conclusive data makes it difficult to accurately compare the whole life carbon costs of different materials; • High levels of both physical and human capital have been inv...
Crowdfunding, the practice of funding an idea, project or business venture through appealing for ... more Crowdfunding, the practice of funding an idea, project or business venture through appealing for financial contributions directly from a large pool of individual backers via an online crowdfunding platform, is a growing phenomenon globally. Recent estimates by the European Commission (2016) indicate that over €4.2 billion was raised through online crowdfunding platforms in 2015 in Europe alone, a significant increase from the estimated €1 billion raised during 2014. While the total monetary amount sourced by entrepreneurs through crowdfunding is still relatively small in comparison to that obtained through more traditional funding instruments (e.g. lending, venture capital etc.), its use by entrepreneurs as a means to obtain seed/start-up money is increasing rapidly (European Commission, 2016). In general the potential of crowdfunding as a complementary or alternative funding source for SMEs is attracting much attention from academics, industry and policy makers alike. Indeed, given...
Recent literature has gone beyond assessing simple effects of trust on repurchase intention to un... more Recent literature has gone beyond assessing simple effects of trust on repurchase intention to understanding the more complex and intriguing impacts of trust on online repurchase intention in regard to the operational boundary of trust. In response to the call for further research on the boundary conditions under which trust operates in the ecommerce context, this study investigates the extent of nonlinearity on the trustrepurchase intention relationship under different perceived institutional contexts. Drawing on prospect theory, we propose that the positive relationship between trust and repurchase intention is concavely nonlinear in perceived effective contexts, and is convexly nonlinear in perceived ineffective contexts. Our hypotheses were empirically examined using survey data collected from online customers in New Zealand and Northern Ireland.
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Papers by Elaine Ramsey