Papers by Víctor Padrón Robaina
Education and Information Technologies
The low reputation of vocational education in Spain requires schools to reconsider this type of e... more The low reputation of vocational education in Spain requires schools to reconsider this type of education by taking advantage of its key resources and developing dynamic capabilities. Using structural equation modelling, this study analyses the impact of technological resources on two categories of dynamic capabilities: sensing capability and innovativeness, as well as the effect of these two capabilities on reputation, in a representative sample of vocational schools in tourism in Spain, with the key informants being the staff responsible for the degree (i.e., director, vice-director, head of studies, etc.). The results show that the use of technological resources provides vocational schools with the necessary capabilities to explore trends in social demands and the job market and reduce the gap between academy and industry. The findings also reveal that innovativeness has a direct influence on the schools’ reputation. However, the opportunities for improvement detected through the...
Proyecto académico sin fines de lucro, desarrollado bajo la iniciativa de acceso abierto
Knowledge Management Research & Practice, 2020
This study examines the innovation process in Hospitality and Tourism Vocational Education School... more This study examines the innovation process in Hospitality and Tourism Vocational Education Schools (HTVES) in Spain. HTVES not only have to innovate to update the contents, including the operative ...
Quality Management Journal, 2005
The new economy, characterized by the increase and spread of new information and communication te... more The new economy, characterized by the increase and spread of new information and communication technologies in organizations, has changed the economic precepts established in the physical markets. Electronic commerce business to customer (B2C), which represents the company-customer electronic commerce mode, has contributed significantly to this fact. This justifies and promotes the development of studies aimed at deciphering the new parameters in quality management in the electronic age, especially in relation to electronic commerce B2C. For this reason, the fundamental proposal of this article is to analyze and compare the applicability of the SERVQUAL survey instrument, which is widely accepted in the literature on traditional service, in electronic commerce B2C. As a principal conclusion, the authors propose a theoretical scale to measure online quality that seeks to find synergies between SERVQUAL and the new empirical scales that appear in the literature on electronic commerce B2C.
Seleccion De Investigaciones Empresariales Convocatoria 2006 2008 Isbn 978 84 690 8169 3 Pags 49 82, 2008
Estrategia De La Empresa Y Territorio Ponencias Y Comunicaciones Vol 2 1997 Pags 633 648, 1997
Vector Plus Miscelanea Cientifico Cultural, 1996
Este trabajo desarrolla una metodologIa para la construccion de una escala de actitud, un instrum... more Este trabajo desarrolla una metodologIa para la construccion de una escala de actitud, un instrumento de gran utilidad para medir la calidad percibida por los clientes de las empresas de servicios.
Gestion En La Nueva Economia Recurso Electronico Materiales Docentes Correspondientes Al Curso De Doctorado De Gestion En La Nueva Economia 2009 Isbn 978 84 92777 46 4 Pag 22, 2009
Sumario: En el presente artículo se describen los elementos de un programa para la Gestión de la ... more Sumario: En el presente artículo se describen los elementos de un programa para la Gestión de la Calidad Total en el contexto de las instituciones financieras siguiendo la estructura del Premio Baldrige, el premio de mayor prestigio internacional y que ha servido como fuente de inspiración al Premio Europeo. El Premio Baldrige identifica cuatro niveles en un programa de calidad: el liderazgo de la alta dirección, que actúa como fuerza conductora; el sistema, que comprende el conjunto de procesos bien definidos y diseñados para cumplir con los requisitos de la calidad; las medidas de progreso, que canalizan las acciones del sistema hacia la consecución de los objetivos; y los objetivos de calidad, que son básicamente la satisfacción del cliente y la mejora continua. La descripción de los elementos se complementa con experiencias prácticas y herramientas técnicas y directivas ampliamente contrastadas (e.g., reingeniería de procesos, benchmarking, empowerment, QFD, blueprint, mapa de l...
Tourism Management, 2005
Outsourcing takes on special importance in the hotel sector. This article studies, from a strateg... more Outsourcing takes on special importance in the hotel sector. This article studies, from a strategic perspective, the characteristics that hotel activities must possess for them to be outsourced. A strategic perspective also requires analysis of the influence of outsourcing on organizational performance according to the strategic value of the activities. The results suggest that, apart from traditional factors, there are others, such as activity performance, substitutability and transferability, which may determine the decision to outsource. Evidence from the study implies that outsourcing has a positive influence on organizational performance. The study concludes with implications for hotel managers while also contributing to academic literature.
The Service Industries Journal, 2005
This work will analyse the strategy of outsourcing, or the predisposition on the part of a firm t... more This work will analyse the strategy of outsourcing, or the predisposition on the part of a firm to entrust some of its services to a third party. The research will focus on discovering empirically the role that this strategy plays in hotels, and in order to do this we will carry out an analysis of hotel managers' perceptions regarding outsourcing
The Service Industries Journal, 2006
There are two academic and professional fields that are strategically important to today&... more There are two academic and professional fields that are strategically important to today's firms: electronic commerce B2C (business to consumer) and Total Quality Management. Their joint appearance in the present scenario gives rise to opportunities and challenges on quality literature that need to be tackled. On that basis, this paper studies the predictive value of the alternative scales of quality
International Journal of Services Technology and Management, 2007
... Therefore, the most suitable strategy for a study of the implications of the RBV is to ... Ov... more ... Therefore, the most suitable strategy for a study of the implications of the RBV is to ... Over the last two decades various standards and/or models of international, regional or local ... The most widely accepted and recognised Quality Management systems in the tourism sector are the ...
International Journal of Quality & Reliability Management, 2010
PurposeThis work seeks to contribute a series of reflections and conclusions in response to the f... more PurposeThis work seeks to contribute a series of reflections and conclusions in response to the following questions: what variables determine satisfaction in the pre‐sale phase and post‐sale phase of B2C electronic commerce? How are the variables of the pre‐sale phase related to those of the post‐sale phase of B2C electronic commerce?Design/methodology/approachThe authors develop a theoretical scale that includes the important variables of quality in the pre‐sale and post‐sale phases of B2C electronic commerce. After the empirical validation of the theoretical scale, we measure the impact of the pre‐sale dimensions on the post‐sale dimensions.FindingsThe results confirm the principal hypotheses of the study, that is to say, the dimensions of the pre‐sale phase have a significant impact on the dimensions of the post‐sale phase of B2C electronic commerce.Research limitations/implicationsThis research shows that, in B2C electronic commerce, the organisation's actions in the pre‐sal...
International Journal of Management Reviews, 2006
The phenomenon of outsourcing is becoming increasingly widespread among organizations and is now ... more The phenomenon of outsourcing is becoming increasingly widespread among organizations and is now one of the strategic decisions that attract the greatest interest from professionals and organizational scholars. The primary purpose of the paper is to contribute with a review of the principal works that address outsourcing from the resource-based view of the firm (RBV). The paper begins by setting out the main premises of outsourcing and then presents the different concepts of outsourcing and proposes a concept that is more in line with the theoretical framework used. This is followed by an analysis of the principal differences and similarities of the treatments of outsourcing from the traditional perspective of the transaction costs economics theory (TCE) and from the more strategic and up-to-date RBV. The next section contains a review of the most significant theoretical and empirical works on outsourcing that address outsourcing from the RBV. The contributions are classified into two categories, depending on the objectives: works that study the propensity to outsource and works that study the relationship between the outsourcing decision and organizational performance. Finally, a framework is proposed that is based on the resource and capability view with the aim of contributing to a better understanding of outsourcing and facilitating future empirical works from the RBV that are complementary and examine issues of greater interest that have been less developed in the literature to date. Author/s (year) Variables under consideration Type of study Key findings Table 3 (continued)
Esic market, 1996
... En español. Resultado de la búsqueda, 1-1/1, Seleccionar todos Título: Análisis comparativo d... more ... En español. Resultado de la búsqueda, 1-1/1, Seleccionar todos Título: Análisis comparativo de los distintos enfoques de la gestión de la calidad total Autores: Padrón Robaina, V. Revista: ESIC Market, 1996 JUL-SEP; (93) Página(s): 147-158 ISSN: 02121867. ...
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Papers by Víctor Padrón Robaina