CityFibre Reviews 23,023

Unable to wake up my sleeping twenty something daughter Josh and Lee had to abandon the scheduled visit at 9 am but found to time to come back late in the day to our fairly remote village and carry ou... See more

Craig and Wojciech arrived when they said they would and explained in detail what they were going to do. Craig explained where would be the best place for the router and the entry into the house thro... See more

Saleem hussein was my engineer who came to correct a previously faulty installation. Cannot speak highly enough of him very professional did exactly what he said he was gonna do when he said he would... See more

Excellent experience with CityFibre. Lee and Joe were really great. Both were polite, helpful, and clearly knew what they were doing. They took the time to explain things and made sure everything was... See more

First class installation by Michael and Steven. Zero issues with everything completed efficiently with no mess. Both guys were friendly and helpful and made sure everything was set up correctly and... See more

Very helpful engineers, thorough and communicated well throughout the wifi installation. I believe their names were Andrew and Dalton, great guys, kept me in the loop with their ETA, organised locatio... See more

Abdelrahman and Mervyn did an outstanding job installing fibre at my church. They were creative and inventive in figuring out the best way to get the fibre to our comms cabinet. They were m... See more

A few years after my previous Scathing review of City Fibre - I moved to another provider that uses their network. This time round, was a completely different and positive experience. 2 engineers turn... See more

Had Scot and his team fit the line to my house they used existing ducting so easy to pipe it through, also arrived within the apointed time had a good manner and also pointed out a kink in my wastepip... See more

I’m very happy with the service. The engineer arrived on time, explained everything clearly, worked neatly, and made sure everything was working before leaving. Great experience overall.

The engineer came across a few hitches as he worked but he diligently continued with a positive attitude. The process took longer than we had expected but he was very professional and it all worked ou... See more

Quick installation, amazing internet, great service from people who were installing the router. Nothing went wrong for me, they arrived on time, were polite, made everything work well so quickly. N... See more

Good customer service, wait times very short, English speaking people so communication is good. I had a delay with install date but my Toob will cover the costs of each day my service wasn’t active... See more

My full fibre installation took 3 attempts/visits by different teams which is why I have given 4 stars but when it was installed by Tomas and Scott, they were fantastic! They worked with me to plan ou... See more

Great experience overall: - very good installation communication. - arrived promptly - neat installation - Fast work with 2 helpful installers - All working within 30mins of installation... See more

Firstly the positives: The engineers (Ian & Jai) who visited to carry out in final install today were polite and accomodating. The house / garden was left in a clean state and I was kept aprised of w... See more

Arrived on time explained potential sites for coming into bungalow and once agreed simply got on with the installation No mess checked everything working before leaving and informative throughout pro... See more

The whole transition for my broadband was carried out in a timely, professional manner. The router arrived within 24 hours and the installation team were the most polite respectful men I’ve ever de... See more

City Fibre engineers polite and respectful. Left the property outside clean and tidy, inside the property they wore shoe coverings, cleared up the mess and explained the whole procedure

Coming from the disastrous Virgin Media network, its such a breath of fresh air that everything is done to a high standard, works immediately and the cable management is just beautiful. Originally I... See more

Had Vodafone fibre installed by city fibre. Excellent service engineers Craig,Wojciech,Waqas were on time and very thorough,clean tidy and very Polite.

Had kev, Ryan and joe at my home today from city fibre, they were very professional and polite, a pleasure to have in your home , very courteous, and well mannered, wearing foot coverings and explaini... See more

The engineer/fitter was amazing (he even helped with a small household task that had nothing to do with the installation). He is a credit to your company and a lovely chap

Great communication throughout with plenty of reminders of the appointment and info on the installation procedure. The lads were very professional and polite when working on the house installing the c... See more

The communication about the install was first class. Dylan and Scott were prompt, professional and polite. The work was clean and all explained clearly. Service ref s1764660

Andrei was great, got on and did what others were not completing so if you want anyone to sort your broadband it would be him 100%

We are delighted with the installation provided today. The installation team worked professionally with no fuss. They worked efficiently were very polite, friendly and had the upmost respect for our... See more

Excellent service provided. Installation was fast and efficient. The two engineers were happy to set up, all my devices with no problems at all. Thank you ever so much.

Friendly engineer's and good quality router. Smooth service and amazing to have a person answer any calls instead of the dreaded automated system with a foreign speaking accent. Definitely recommend... See more

First rate installation by Cityfibre, arrived on time and the job was done quickly and courteously. Nathan and Mason did a great job, a credit to your company.

Anam, Rana, and Junaid went the extra mile when installing the cable required for our internet connection. This was not an isy istalation and succeeded when 2 other teams failed.

Honestly from start to finish amazing experience. Customer service too excellent spoke to Kay and from then onwards of Installation and the cityfibre engineers who came out can’t fault them ver... See more

Engineers kept me informed when they would arrive. Agreed a route for installation. Work completed, tidied up behind them, tested the signal and job completed inside the specified time. Would highly... See more

Craig, Wojciech, and Jake were third crew to come and do my VF installation. They installed to my request and did a very neat and good quality install. They were polite and friendly throughout and ens... See more

Reference Number: s1740207 The team from today named Craig, Wojciech, Jake was amazing today and They installed everything perfectly and was Very friendly and helpful and did everything in Good time.... See more

Keiron fitted my broadband and did a great job. He was professional, efficient, and made sure everything was working properly before he left. Very happy with the service.

Dylan came to my property today to fix my WiFi. He was super polite and managed to get everything back up and running. He text ahead of time to confirm an arrival time. Brilliant service, whatever he’... See more

Our new router was installed quickly by prompt efficient engineers. Everything was checked before they left and information and telephone numbers were provided in the event of a problem.

From first phone call to installation all was very efficient- kept informed at every stage what was due to happen- very pleased with service

Called me, I ran 10 minutes late but they were really understanding of which I was greatful, gave really good brief and walk through talk through of the plan and locations of the equipment etc. Very p... See more

Excellent service, very friendly and considerate. Everything explained in advance of starting work. Let's you know when they're on their way. I was extremely happy with the service

Alexandra & Alistair. Absolutely fantastic installation. Zero disruption to my day. Great explanations of what would be done and what to look for post install. S1770759

Freindly happy explained everything slight issue with connection but was sorted Just really nice guys

The engineers who came and fitted the fibre were very polite. They cleared up the message both inside and out. No trace of them being there. Well done lads. Service ref 1702203

Dean from Kelly's Communications (Rugby) was absolutely fantastic.. great care & quality of the installation, and was a pleasure to have. Thank you Dean! 😊

The fastest and cheapest Broadband I have ever used, the Engineers where all great and clean and talked me through the set up, the contact from Rise by emails and texts was spot on so I'm extremely gr... See more

Quick and professional. The engineer Ben was amazing and stayed to help me set up my devices after the installation.

Excellent installation service. Very professional and and my wife felt totally at ease. Well mannered and thoughtful.