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Recent reviews

Jas

Jas

Rated 1 out of 5 stars

Extremely disappointing and unprofessional experience with My Car. I brought my car in because the driver’s door was not opening properly. Without my authorization and without even calling to inform me, they completely dismantled the door and the door actuator. As a result, the car was left in a much worse condition than when I brought it in — the driver’s door could no longer close at all, making the car unsafe to drive. At that point, I had no real choice but to continue with them, because they had already made the car undrivable. The manager’s response was that if I wanted to move the car, I should call a tow truck. This is unacceptable, considering they created the problem in the first place without my consent. On top of this, they charged me $82 just for dismantling the door and causing the damage, without any prior approval. They also quoted me over $1,000 to replace the door actuator on a 2006 Kia — which is completely unreasonable and close to the value of the car itself. To make things even worse, they left all the windows down and didn’t even bother to close them. I had to bring tape from home to literally tape the door shut just to be able to drive the car back. The staff and manager were rude, dismissive, and kept insisting that what they did was “normal”, instead of taking responsibility. No communication, no consent, no professionalism, and extremely expensive. This was one of the worst customer service experiences I’ve ever had. I do not recommend this place at all. Avoid if you care about your car and your money.