Rozy Afrial

University of Indonesia, Faculty of Social and Politic, Alumnus

Univeristy of Indonesia, Public adminsitration, Alumnus

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Rozy was Deputy Country Director for Nutrition International (NI), formerly Micronutrient Initiative, Indonesia, a non-profit organization based in Ottawa, Canada with the mission to increased consumption of vitamin and minerals especially for women and children in developing countries for more productive life.

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Muqtedar Khan

University of Delaware

Eric L Ding

New England Complex Systems Institute

Armando Marques-Guedes

UNL - New University of Lisbon

francesco clementi

Università degli Studi "La Sapienza" di Roma

Trias Mahmudiono

Universitas Airlangga

Giacomo Delledonne

Scuola Superiore Sant'Anna

Harry Cleaver

The University of Texas at Austin

James M. Lepkowski

University of Michigan

Uday Chandra

SFS Qatar (Georgetown University)

Shabib H . Syed

University of the Punjab, Lahore, Pakistan

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Kualitas Pelayanan Publik Kecamatan setelah Perubahan Kedudukan dan Fungsi Camat sebagai Perangkat Daerah

Bisnis Birokrasi Journal, Nov 2, 2011

Managing Evaporated Salt Production

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Kualitas pelayanan publik kecamatan

This research aims to analyze the quality of subdistrict public services in decentralization era,... more This research aims to analyze the quality of subdistrict public services in decentralization era, identify services dimensions or attributes that are prioritized by subdistrict for a better performance, and conduct comparative study to analyze whether a subdistrict with larger delegated authorities has a better quality of public services. The analysis was conducted using the Service Quality (ServQual) that had been developed into Importance Performance Analysis (IPA). The research was conducted through surveys in two locations i.e. Katapang Subdistrict in Bandung and Dramaga Subdistrict in Bogor, on three types of services namely 1) civil administration/registration services 2). Business license services and 3). Building construction license services.The research result showed that although the subdistricts had legally and formally shifted into local government institution, the quality of public service performance is still not optimal. This was indicated by the lower performance index as well as the importance index of the respondents for both subdistricts, in other words there were gaps between respondents perception and respondents expectation on public service quality.

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setelah Perubahan Kedudukan dan Fungsi Camat sebagai Perangkat Daerah

DAFTAR ISI

merupakan jurnal ilmiah yang menyajikan artikel orisinil tentang pengetahuan dan informasi riset ... more merupakan jurnal ilmiah yang menyajikan artikel orisinil tentang pengetahuan dan informasi riset atau aplikasi riset, beserta pengembangan terkini dalam bidang administrasi dan kebijakan publik, bisnis, dan fiskal. Jurnal ini merupakan sarana publikasi dan ajang berbagi karya riset dan pengembangannya dalam bidang-bidang yang bersangkutan. Pemuatan artikel pada jurnal ini dialamatkan ke ruang redaksi. Informasi lengkap mengenai pemuatan artikel dan petunjuk penulisan artikel tersedia pada setiap terbitan. Artikel yang masuk akan melalui proses seleksi mitra bestari dan atau dewan editor. Sejak 1993, jurnal ini terbit secara berkala sebanyak tiga kali dalam setahun (Januari, Mei, dan September).

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Kualitas Pelayanan Publik Kecamatan setelah Perubahan Kedudukan dan Fungsi Camat sebagai Perangkat Daerah

Bisnis Birokrasi Journal, Nov 2, 2011

Managing Evaporated Salt Production

Download

Kualitas pelayanan publik kecamatan

Download

setelah Perubahan Kedudukan dan Fungsi Camat sebagai Perangkat Daerah

DAFTAR ISI

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Rozy Afrial

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