Industrial Engineering

Innovation is being view from four areas of innovation, product, service, technology, and marketing. Whereas customer loyalty is composed of customer expectation, perceived quality, perceived value, corporate image, customer satisfaction, customer trust/confidence, customer commitment, customer complaint, and customer loyalty. This study aimed to investigate the influence of innovation factors to customer loyalty to GSM in the telecom companies where use of products and services. Structural Equation Modeling (SEM) using to analyze innovation factors. It was found the factor of innovation have significant influence on customer loyalty.

The high level of telecommunication growth in Indonesia has faced many obstacles in running the business performances.This research has investigate factors influenced the increasing of customer satisfaction in the telecommunication companies in Indonesia; Telkomsel, Exelcomindo, and Indosat. The samples were taken from customers which are using the pre-paid cards. The variables used to analyze their effects to customer satisfaction were; image, customer expectation, perceived quality, and perceived value. The result shows customer satisfaction positively are perceived quality with influence of 0.43 and image with influence of 0.35, and customer expectation has indirect influence to customer satisfaction.

Cloud Computing is one of the emerging technology in the world of information technology. Technology acceptance model is strongly influenced by the recommendations of the decision makers in companies, which are influenced by their perception of new technologies. In this research will be discussed what factors are associated with significant recommendations of use of new technologies. The research was conducted by sending questionnaires to 400 companies; to the decision makers in the company. There are 180 companies has provided the answers. Based on the analysis results, there are several factors that influence decision making namely needs factors, cost effectiveness, security and the reliability the technology to be implemented

Business competition is very tough in information technology industry, especially technology-based on mobile phone transaction. Entering the year 2013, there is a need of a comprehensive report about the performance of electronic claim insurance in order to create a breakthrough and services improvement to face the competition of enterprises. This product will be discuss comprehensively using a combined method of E-ServQual (E-S-Qual and E-RecS-QUal), Kano Method, and Quality Function Deployment (QFD). Based on merger analysis of E-ServQual and Kano, and there are seven of attributes that categorized as A's; should be increased to reach a competitive advantage, 10 attributes service categorize O's; should be improved, enhanced in order to meet customer satisfaction, and 10 attributes service categorize M's; must be repaired to meet the consumers. Company knows very much which attributes to be optimized and go beyond consumer expectations and attributes, solved to meet the customers needs. It relates to efficiency of improvement service.

Telecommunications industry in Indonesia has rapidly increased. An intense competition of telecommunication operators has  often neglecting quality of services which must be provided but instead focussing on offering cheap telecommunications costs. Every year average revenue per unit (ARPU) tends to decline, which result innovations, increase service quality, and prevent the customers switch to another operator. This research was using Soft Systems Methodology (SSM) approach based on philosophy of Critical Systems Thinking (CST), and Strategic Assumption Surface Engineering and Testing (SAST). Data flow diagram (DFD) were used as tools for designing management model innovation for telecommunication companies in Indonesia. The result obtained an incentives to innovators which is an important factor for Analytical Hierarchy Process (AHP). The further innovation model for telecommunication in Indonesia is producing innovations which ultimately  improve customer service quality.

Decision-making in a project is a complex undertaking. A project is a temporary organization that is surrounded by inherent uncertainties. Uncertainties that may occur in the project, among others, are the uncertainty of the time, cost, and quality. To overcome this complexity, we need a project performance evaluation. At one of the services the oil and gas in Indonesia, the performance evaluation has been done, but it is done separately and only few criteria are evaluated, so that the overall project performance is still not visible. Therefore it is necessary to evaluate the performance of the company's project with the MCDA (Multi Criteria Decision Analysis) approach using MACBETH (Measuring Attractiveness by a Categorical Based Evaluation Technique) method that can model the elements of the project into a supervisory level group to facilitate decision making by the project manager. These measurements will produce levels of monitoring classification of project element groups, i.e. absolute vigilance, strong attention, close surveillance, and normal monitoring of the project elements. This research finds that the criteria of Effectiveness, Efficiency, Time, Cost, and Complete Reports & Field Tickets require absolute vigilance so that the performance criteria can be increased.

To maintain position as a major milk producer, the Indonesian milk industry should do some business development with the purpose of increasing customer service level. One strategy is to create on time release conditions for finished goods which will be distributed to customers and distributors. To achieve this condition, management information systems of finished goods on time release needs to be improved. The focus of this research is to conduct business process improvement using Business Process Reengineering (BPR). The deliverable key of this study is a comprehensive business strategy which is the solution of the root problems. To achieve the goal, evaluation, reengineering, and improvement of the ERP system are conducted. To visualize the predicted implementation, a simulation model is built by Oracle BPM. The output of this simulation showed that the proposed solution could effectively reduce the process lead time and increase the number of quality releases.

This study aimed to investigate the influence of innovation and quality of service factors to customer
loyalty in the telecommunication companies. Big three telecommunication companies in Inodnesia become
an object of this research. Innovation factors which are used being viewed by product, service, technology, and
marketing innovation. While quality of service factors are being viewed by network, coverage, voice limpidity,
data transfer rate, and customer service quality. While customer loyalty is composed of several antecedents,
namely customer expectation, perceived quality, perceived value, corporate image, perceived ease of use, customer
satisfaction, customer trust, customer commitment, customer complaint, and customer loyalty. Structural
Equation Modeling (SEM) showed that innovation factors has no significant direct influence to customer loyalty,
but has indirect effect through its influences to the antecedents of loyalty, as customer commitment, customer
trust, and customer satisfaction.

The promotion of innovation by means of information systems based on business process reengineering (BPR) and enterprise resource planning (ERP) has become a major trend in recent decades in organizations aiming to achieve performance improvements. To facilitate the formulation of a strategy for higher education innovation driven by strategic management, research needs to be done on organizational innovation models, information systems, and strategic innovation measures. However, no studies have focused on these areas up to now.
This research used expert judgment and structural equation modeling (SEM) to obtain the variables of the designated model. The factor that most affects organizational innovation performance is organizational change, which showed values of 0.619, 0.679, and 0.679 for Jakarta, Bandung, and Bogor, respectively. Specifically, coordination improvement was the most affected aspect of organizational innovation performance. The current research shows that in higher education, the most significant factor in improving organizational innovation performance is organizational change, and in Bandung, this change relied more on ERP implementation than was the case in Jakarta and Bogor.

One way to increase university competitiveness is through information system
management. A literature review was done to find information system factors that affect
university performance in Quacquarelli Symonds (QS) University Ranking: Asia evaluation.
Information system factors were then eliminated using Delphi method through consensus of 7
experts. Result from Delphi method was used as measured variables in PLS-SEM. Estimation
with PLS-SEM method through 72 respondents shows that the latent variable academic
reputation and citation per paper have significant correlation to university competitiveness. In
University of Indonesia (UI) the priority to increase university competitiveness as follow: (i)
network building in international conference, (ii) availability of research data to public, (iii)
international conference information, (iv) information on achievements and accreditations of
each major, (v) ease of employment for alumni.

Currently the entertainment industry industry is adopting online ticketing for supporting
business from main products to profitability improvement. E-loyalty needs to be examined
because are deals with less loyal customer characteristic. The sample are 249 customers whom
h􀁁􀁖􀁅 purchased for ticket􀁓฀ 􀁏􀁎􀁌􀁉􀁎􀁅 at least once. Data was gathered by questionnaires and
analyzed by Path Analysis and Importance – Performance Analysis. The finding􀁓 of the
research indicate that satisfaction has the strongest relationship to e-loyalty. This study provides
four improvement alternatives as a form of new business development strategy for showbiz
industry in Indonesia.

Indonesia's exports of jewellery trends that continue to rise are not in line with the increase in Production Output Trends from companies in Indonesia’s industri. This research uses one of jewellery manufacturing company in Bali province as a case study. This research used a Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) method which the objective is to improve productivity through integrated DMAIC phase of a project. On the Define phase, this research used a SIPOC (Supplier-Input-Process-Output-Customer) Diagram. On the following Measure phase, a questionnaire used to collect primary data and company data for the secondary data. The questionnaires obtained from 4 Experts in Continuous Improvement and 5 Experts in Jewellery Manufacturing Industry. On the Analyze phase, a combination of Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS)-Analytic Hierarchy Process (AHP), and Decision Tree are used to be able to see a result from different approach. Lastly, at the Improve and Control phases, a Perfomance Indicator approach were used. The obtained result from this research, are the most important Productivity Factor for a jewellery manufacturing company which is Labor Producitvity with the ranked order of 9 alternatives based on Ideal Solution on the increase of productivity. The chosen alternative with the highest priority ratio is the Implementation of the daily activity planning system for all employees, with an estimated increase in productivity at the level of 47%. To support the success of alternatif implementation Overall Worker Efficiency (OWE) performance indicator were being proposed.

Atau dalam terjemahan bahasa Indonesia berjudul Dalih Pembunuhan Massal: Gerakan 30 September dan Kudeta Suharto, sangat menarik untuk dikaji/review. Penulis memilih buku tersebut karena, pertama, buku tersebut sepengatahuan penulis merupakan buku tentang G-30S terbaru yang ditulis penulis asing. Kedua, buku tersebut memberikan sumber sejarah baru setidaknya yang diketahui penulis, yang sangat jarang diangkat oleh penulis-penulis lain, seperti " Dokumen Supardjo ". Ketiga, buku tulisan Roosa tersebut merupakan satu dari sekian banyak buku yang kembali menitikberatkan kesalahan pada sosok seorang Suharto. Suharto dianggap sebagai seorang oportunis yang sangat pandai memanfaatkan kesempatan dalam kesempitan. Atas nama Pancasila dan NKRI ia tampil bak seorang dewa, dengan menyapu rata PKI yang ditu-duh sebagai dalang dari G-30S untuk mencapai puncak kekuasaan. Dokumen Supardjo merupakan tulisan pribadi Supardjo, seseorang yang dipilih sebagai Wakil Komandan G-30S, walaupun pada beberapa kesempatan Supardjo mengelak bahwa bukan ia yang menulisnya. Inti dari dokumen tersebut yaitu kritik otokritik terhadap peritiwa G-30S yang menemui kegagalan. Selain Dokumen Supardjo, seperti tulisan-tulisan lain yang mengangkat G-30S, keha-diran tokoh Suharto tidak dapat dipisahkan dari ceritera. Menurut Roosa, Suharto berhasil memanfaatkan G-30S untuk membantai PKI sebagai tertuduh dan merongrong kekuasaan Sukarno secara perlahan, yang disebut olehnya sebagai kudeta merangkak. Dalam beberapa analisis disebutkan bahwa kemenangan Suharto juga merupakan ke-khilafan para pimpinan gerakan. Banyak pimpinan gerakan terutama Latief dan Untung yang pada awalnya mengira Suharto merupakan seorang yang loyal kepada Sukarno, sehingga ia tidak termasuk dalam daftar jenderal yang akan " dihabisi " , padahal saat itu ia merupakan jenderal bintang dua dengan kedudukan sebagai Pangkostrad. Bahkan pada tanggal 29 malam Latief telah melapor kepada Suharto bahwa akan ada suatu besok akan terjadi " penculikan " terhadap beberapa jenderal. Sehingga G-30S sebagai suatu gerakan " revolusioner " berhasil dipatahkan oleh Su-harto dan tentaranya dalam tempo waktu yang tidak lebih dari delapan belas jam. Karena memang ada beberapa pucuk pimpinan PKI yang terlibat langsung dalam gerakan, ditambah kebencian Suharto terhadap PKI itu sendiri. Jadilah PKI sebagai tertuduh dan dalang utama dalam gerakan tersebut sehingga istilah G-30S/PKI. Yang beberapa tahun berikutnya diikuti oleh jatuhnya tampuk kekua-saan presiden dari tangan Sukarno ke Suharto. Selain Suharto, ada beberapa pihak lainnya yang memang sangat berpengaruh dan berkepentingan dalam G-30S yang disertai jatuhnya Sukarno, yaitu Amerika Serikat, TNI-AD dan Islam sayap kanan. Pada akhirnya, setelah membaca tulisan Roosa. Muncul pertanyaan dari benak penu-lis, jika G-30S berhasil, Sukarno tetap sebagai presiden, dan PKI dengan komunisnya tumbuh subur di Indonesia. Apa yang akan terjadi pada bangsa Indonesia, apakah kehidupan bangsa akan jauh lebih baik atau justru lebih buruk dari kehidupan bangsa saat ini? Semoga dalam proses pembelajaran sebagai mahasiswa di Jurusan Politik dan Pemerintahan ini, penulis dapat menemukan jawabannya. Ide yang muncul dari penulis bahwa memang peristiwa Gerakan 30 September ini merupakan salah satu peristiwa sejarah yang masih " kabur ". Oleh karena itu perlu kerja keras dan kemauan bangsa untuk terus belajar dan mencari fakta demi pelurusan sejarah. Toh pun para pelaku sejarahnya sudah tiada, tetapi kita jangan sekali-sekali melupakan sejarah.

With the Oil and Gas Law No. 22 of 2001, national and foreign private enterprises can invest in all sectors of Oil and Gas in Indonesia. In anticipation of this free competition, Pertamina, as a state-owned enterprises, which previously had monopolized the oil and gas business activities in Indonesia, should be able to improve services as well as the efficiency in order to compete in the free market, especially in terms of cost efficiency of fuel distribution to gas station (SPBU). To optimize the distribution activity, it is necessary to design a scheduling system and its fuel delivery routes daily to every SPBU. The determination of routes and scheduling delivery of fuel to the SPBU can be modeled as a Petrol Station Replenishment Problem (PSRP) with the multi-depot, multi-product, time windows and split deliveries, which in this study will be completed by the Tabu Search algorithm (TS). This study was conducted in the area of Bandung, the capital of West Java province, which is a big city and the neighboring city of Jakarta, the capital city of Indonesia. By using the fuel delivery data for one day, the results showed a decrease of 16.38% of the distance of the route compared to the current conditions, which impacted on the reduction of distribution costs and decrease the number of total trips by 5.22% and 3.83%.

Telepon seluler sebagai sebuah alat multimedia menjadi alat komunikasi yang tidak dapat dipisahkan dari kehidupan sehari-hari manusia. Berkaitan dengan fungsinya tersebut, keberadaan display pada sebuah telepon seluler, khususnya display visual menjadi instrumen yang sangat penting untuk diperhatikan guna meningkatkan performansi pengguna. Performansi aktivitas pengguna dalam menggunakan telepon seluler dapat dilihat dari respon kecepatan dan ketelitian dalam menggunakan telepon selular, seberapa besar pengaruh display visual telepon selular terhadap kecepatan pengguna ini dapat diketahui dengan membuat sebuah eksperimen terhadap atribut display visual tersebut. Penelitian ini dilakukan dengan merancang 30 simulator yang terdiri dari bulatan dengan lima warna berbeda, kemudian responden diberi 36 perlakuan, yaitu kombinasi dari 6 Jenis Layar dan 6 Ukuran Pixel Gambar Simulator. Jenis Layar dan Ukuran Pixel Gambar merupakan faktor yang diperhatikan dalam penelitian ini. Hasil penelitian yang didapat berupa nilai respon kecepatan dan ketelitian kerja dari masing-masing responden. Setelah itu dicari nilai rata-rata dari setiap perlakuan. Dari nilai rata-rata tersebut dibentuk grafik fungsi keanggotaan fuzzy dan aturan-aturan fuzzy sebanyak 36 aturan. Alat percobaan yang digunakan pada penelitian adalah enam jenis telepon selular, yaitu Nokia 3650 (TFT 4.906 warna), Sony Ericsson T630 (TFT 65.536 warna), Sony Ericsson Z200 (STN 4.096 warna), Sony Ericsson T610 (STN 65.536 warna), Nokia 7210 (CSTN 4.096 warna), dan Nokia 6030 (CSTN 65.536 warna). Ukuran Pixel Gambar simulator terbagi 6, yaitu 64x64, 96x96, 128x128, 160x160, 192x192, dan 224x224.