Guidelines for a Decision Support Method Adapted to NPD Processes, 2007
New technologies offer to the designers a great opportunity to extend their creative abilities fr... more New technologies offer to the designers a great opportunity to extend their creative abilities from the design of forms to the design of experience. Unlike technical mechanical devices which impose through their internal logic a shape and an interaction mode, today's products, often reduced to beautiful boxes with screen and buttons, contain electronic components that offer a great freedom of shaping and possible interactions. The question designers are facing with is how to exploit this freedom of shaping for designing acceptable products and reducing the apparent complexity without reducing functionalities. What are the guidelines underlying the design for experience and how to design rich experience products? This article examines the relationship between the product's design parameters and the user actions as being a potential factor of success for digital products. The axioms of the Axiomatic design theory have been used and transposed in order to design innovative User-Action Oriented interfaces. Through an Axiomatic Design analysis done on 4 music players, we propose a positioning on a two dimensional space, easy of use and attractiveness, of the products, and propose some indications for specifying attractive products.
Abstract: Day by day sensory metrology is becoming increasingly important. The objective of this ... more Abstract: Day by day sensory metrology is becoming increasingly important. The objective of this method is to define the organoleptic characteristics of products. The results obtained indicate which features stimulate customers ' senses and curiosity, hence enabling the designer to create products that are competitive [BAS01; LAG99b]. Expert judgment is one of the most significant aspects of sensory analysis, but also one of most delicate to process. Experts value a product’s sensory characteristics by calibrated subjective judgment. They assign marks which, generally, are aggregated in order to put forward the model of an “average expert”. This model does not take into account either the reliability or the confidence of each expert in his own judgment. To solve this problem, we have applied the “Expertons ” theory which allows each expert to express a level of confidence in his own judgment and enables all the experts ' answers to be retained.
The invention relates to a device for selecting an activity from a plurality of activities that c... more The invention relates to a device for selecting an activity from a plurality of activities that comprises an instantaneous emotion detector and a selection device connected to said emotion detector. The selection device is capable of selecting, from a set of activities, an activity corresponding to the detected emotion. According to the invention, the instantaneous emotion detector includes a set of manipulators protruding from a detection housing. The detection housing includes sensors for measuring a status of the stresses applied to said manipulators. The sensors generate measure signals corresponding to stresses to which they are subjected. The selection device then uses these signals for selecting the activity.
Un usager qui interagit avec un produit a un ressenti subjectif emotionnel, semantique et percept... more Un usager qui interagit avec un produit a un ressenti subjectif emotionnel, semantique et perceptuel. De nombreuses methodes pour integrer ces ressentis dans la conception de produits existent. Des etudes bibliographiques et aupres de concepteurs montrent que ces methodes ont un langage pluridisciplinaire qui rend difficile la connaissance du ressenti que chaque methode integre et le choix d’une de ces methodes en conception. Pour assister ce choix, des outils tels la methode du Projet Engage existent. Une simulation de l’utilisation de la methode Engage montre des difficultes dans le choix d’une methode d’integration : identifier ce qui est integre par une methode d’integration, definir les informations d’entree/sortie, comprendre les taxinomies de ces methodes et determiner dans quelle etape du processus de conception les resultats d’une de ces methodes peuvent s’utiliser (actionnabilite). La methode MIIS est alors proposee pour definir et expliciter les informations d’entree/sortie des methodes d’integration. Une taxinomie de ces methodes est aussi proposee. Enfin, des parametres d’actionnabilite sont evalues pour savoir en quoi ils aident au choix des methodes. Ces propositions ont ete experimentees et discutees. La methode MIIS est adaptee pour identifier les entrees/sorties des methodes d’evaluation des ressentis, mais est moins performante pour des methodes d’exploration des ressentis en amont du processus. Les caracteristiques de la taxonomie sont dependantes du critere de classification ce qui est une difficulte potentielle. Les criteres d’actionnabilite des methodes d’integration ne semblent pas aider au choix de ces methodes. Il est egalement montre experimentalement que les trois propositions ensemble aident effectivement au choix de ces methodes en conception. Des perspectives sont ouvertes, portant sur les methodes permettant de definir la taxinomie et de revoir ce qu’est l’actionnabilite d’une methode en conception.
This paper is about the representation of design concept in the early design steps. One of the mo... more This paper is about the representation of design concept in the early design steps. One of the most important challenges for the designer is to generate, under time constraint, relevant concepts, which are going to become real products with the least possible of alterations during their development. The good efficiency of the teamwork lays partially on the designer's ability to express all the relevant knowledge that permit a common vision on the product project among the team members, and to make understandable the relations between the formal, structural, physical and semantic details guaranteeing the respect of the specificities and claims of the design proposal. The aim of this study is to contribute building a method supporting the design formalisation and argumentation tasks, helping the designer to express significant relations between the signs he/she puts in the product, and the physical characteristics realising it, understandable in a multidisciplinary team. In order to support the designers to express as much as possible their knowledge about the design proposals, we propose a semiological tool that enable to 1/explicitate the implicit knowledge that is important for further product development, 2/build the argumentation of every design proposal regarding the semiological values, and help common representation during the concept evaluation step. On the basis of 3 industrial design projects and one design workshop, we seek whether the tool helps the designers to solve current problems during the design process, or brings them too much complexity.
Innovation represents a key role in firm success. Though the literature provides much advices and... more Innovation represents a key role in firm success. Though the literature provides much advices and methods, companies sometimes do not know how to proceed when they feel they have exhausted all innovation possibilities or when they are in need of a specific type of evolution. The present paper proposes an overview of product innovation types and emotional design methods to make competitive products, bringing emotional benefits to the final users. Based on the synthesis of existing methods and tools from the literature and on our experience in design for emotion, we propose to illustrate how to design for emotion in the three main types of product innovation: incremental, disruptive and forecasting. We propose a visual tool, a brochure, dedicated to SMEs, to help understanding the differences between these types of innovation and how design for emotion can contribute to each type of innovation. Each case is supplemented with a toolbox of relevant tools, allowing company’s design team ...
Ameliorer la qualite des produits constitue un effort permanent des entreprises manufacturieres p... more Ameliorer la qualite des produits constitue un effort permanent des entreprises manufacturieres pour satisfaire leurs clients et gagner des parts de marche. Paradoxalement, la rationalisation des moyens de conception et de production a conduit a une relative standardisation de l’offre produits, et l’on constate de nos jours un regain des valeurs immaterielles liees au produit (attentes emotionnelles, symboliques, d’estime). Concevoir des produits desirables pour des utilisateurs toujours plus nombreux, exigeants et versatiles est devenu un challenge d’importance pour les entreprises manufacturieres de biens de consommation - les emotions suscitees par l’apparence des produits, par leurs fonctions et par les comportements qu’elles induisent sont la cle de voute de leur reussite mais sont difficiles a predire. La maitrise de la satisfaction client repose en grande partie sur la comprehension et l’integration en amont de la conception des facteurs subjectifs qui structurent les prefere...
This paper presents a novel communication device developed using experience design and by taking ... more This paper presents a novel communication device developed using experience design and by taking the subjective values of the final user in the early steps of the design process. In this case, the system is dedicated to French elderly women with limited mobility and limited technological understanding, enabling them to communicate with members of their social group who are in the proximity of their homes. The method is based on extensive gerontology research, face-to-face interviews and three user co-design sessions, which necessitated the development of low-fidelity prototypes. As a result of our research, we propose Birdy, an interactive tabletop system.
Search-based BI is a new trend for business users to access to data analysis tools and facilitati... more Search-based BI is a new trend for business users to access to data analysis tools and facilitating their decision making. Since users, either are not always fully aware of the extent to which BI systems can meet their requests, or cannot explicitly express their search intention, there is a need for guiding them toward a comprehensive result. This paper presents the first steps of our research project, which aims at understanding decision makers query intention when they interact with a computer aided-decision system. The expectations of this work is to increase the levels of confidence and trust of the users in interactive BI systems, as a consequence of the feeling that they are well understood and appropriately guided.
The sense of touch, which is very emotional and could give the impression to be in 'contact&#... more The sense of touch, which is very emotional and could give the impression to be in 'contact' with others, is not so often used in communication devices. Thus, our goal is to develop a tactile mobile phone, providing an emotionally rich experience to the user. From earlier experimentations conducted with users manipulating mock- ups, we enhanced two main kinds of communicating attitudes. People were either "engaged", since they act toward the others to contact them, or they were "receptive", trying to attract others toward themselves. We used the potential of numeric technologies to develop two tactile avatars corresponding to the "engaged" and the "receptive" attitudes. An experimental study showed the influence of using one or the other avatar in specific situations.
In the context of analytics applications, the recall of interaction history often happens when us... more In the context of analytics applications, the recall of interaction history often happens when users are identifying the root causes of a given problem based on a visual analytics task, which can be interrupted or suspended. The research of analytic provenance focuses on retrieving users’ interaction history, reinstating their reasoning process so that they can quickly resume an interrupted or suspended task. Although many visualization analytic tools are available, they lack extended capabilities for giving access to users’ interaction history in a natural coupling with their actions. We propose a design framework for instrumenting analytic provenance in a mode allowing users to “re-commit” to their tasks. We realize a first experiment to see how one’s history activities has an impact on the way he/she resolves the task. We investigate the interaction possibilities of two design approaches: the user interface (UI) design in which the history path is considered as “put down” in the ...
Notre travail vise le design de dispositifs haptiques pour des interactions perceptives entre per... more Notre travail vise le design de dispositifs haptiques pour des interactions perceptives entre personnes. L’enjeu est de proposer des solutions d’interfaces appropriables par leurs utilisateurs, facilitant leur integration dans la sphere des usages. Pour cela, nous considerons le dispositif d’interactions selon deux points de vue : en tant qu’outil tenu, constituant d’une experience perceptive lorsque l’utilisateur agit a travers lui dans l’espace perceptif distal ouvert par l’outil ; et en tant qu’outil depose, percu par l’utilisateur lorsque celui-ci agit sur lui dans son espace perceptif organique. Notre apport concerne principalement la conception de l’interface haptique en tant qu’outil tenu. Celle-ci est abordee par des experimentations en situation d’interaction dans un environnement minimaliste. Elles nous conduisent a distinguer deux composantes des avatars utilises pour interagir dans un espace distal : le corps-image (ce qui permet a l’utilisateur d’etre percu par les autres) du corps-percevant (ce qui permet a l’utilisateur de percevoir les autres). Nous montrons empiriquement qu’un ajustement independant des proprietes de ces deux corps permet de modifier la dynamique d’interaction entre deux personnes, rendant possible l’expression et la perception d’attitudes communicationnelles. Nous pouvons alors nous interesser a l’interface deposee en nous attachant a proposer des actions organiques qui font sens pour l’utilisateur.
The invention relates to a folding bicycle (1) that can be used together with public transport wh... more The invention relates to a folding bicycle (1) that can be used together with public transport when a user wishes to undertake a journey of some distance. According to the invention, the bicycle is provided with a belt (7) drive (6) that can be folded so that, for example, said bicycle can be taken more easily on public transport. The aforementioned drive (6) can be folded such that (i) the belt (7) folds in an unconstrained manner by means of an eccentric part (34) and (ii) the bicycle wheels (3, 4) are positioned on either side of the frame (2).
Guidelines for a Decision Support Method Adapted to NPD Processes, 2007
New technologies offer to the designers a great opportunity to extend their creative abilities fr... more New technologies offer to the designers a great opportunity to extend their creative abilities from the design of forms to the design of experience. Unlike technical mechanical devices which impose through their internal logic a shape and an interaction mode, today's products, often reduced to beautiful boxes with screen and buttons, contain electronic components that offer a great freedom of shaping and possible interactions. The question designers are facing with is how to exploit this freedom of shaping for designing acceptable products and reducing the apparent complexity without reducing functionalities. What are the guidelines underlying the design for experience and how to design rich experience products? This article examines the relationship between the product's design parameters and the user actions as being a potential factor of success for digital products. The axioms of the Axiomatic design theory have been used and transposed in order to design innovative User-Action Oriented interfaces. Through an Axiomatic Design analysis done on 4 music players, we propose a positioning on a two dimensional space, easy of use and attractiveness, of the products, and propose some indications for specifying attractive products.
Abstract: Day by day sensory metrology is becoming increasingly important. The objective of this ... more Abstract: Day by day sensory metrology is becoming increasingly important. The objective of this method is to define the organoleptic characteristics of products. The results obtained indicate which features stimulate customers ' senses and curiosity, hence enabling the designer to create products that are competitive [BAS01; LAG99b]. Expert judgment is one of the most significant aspects of sensory analysis, but also one of most delicate to process. Experts value a product’s sensory characteristics by calibrated subjective judgment. They assign marks which, generally, are aggregated in order to put forward the model of an “average expert”. This model does not take into account either the reliability or the confidence of each expert in his own judgment. To solve this problem, we have applied the “Expertons ” theory which allows each expert to express a level of confidence in his own judgment and enables all the experts ' answers to be retained.
The invention relates to a device for selecting an activity from a plurality of activities that c... more The invention relates to a device for selecting an activity from a plurality of activities that comprises an instantaneous emotion detector and a selection device connected to said emotion detector. The selection device is capable of selecting, from a set of activities, an activity corresponding to the detected emotion. According to the invention, the instantaneous emotion detector includes a set of manipulators protruding from a detection housing. The detection housing includes sensors for measuring a status of the stresses applied to said manipulators. The sensors generate measure signals corresponding to stresses to which they are subjected. The selection device then uses these signals for selecting the activity.
Un usager qui interagit avec un produit a un ressenti subjectif emotionnel, semantique et percept... more Un usager qui interagit avec un produit a un ressenti subjectif emotionnel, semantique et perceptuel. De nombreuses methodes pour integrer ces ressentis dans la conception de produits existent. Des etudes bibliographiques et aupres de concepteurs montrent que ces methodes ont un langage pluridisciplinaire qui rend difficile la connaissance du ressenti que chaque methode integre et le choix d’une de ces methodes en conception. Pour assister ce choix, des outils tels la methode du Projet Engage existent. Une simulation de l’utilisation de la methode Engage montre des difficultes dans le choix d’une methode d’integration : identifier ce qui est integre par une methode d’integration, definir les informations d’entree/sortie, comprendre les taxinomies de ces methodes et determiner dans quelle etape du processus de conception les resultats d’une de ces methodes peuvent s’utiliser (actionnabilite). La methode MIIS est alors proposee pour definir et expliciter les informations d’entree/sortie des methodes d’integration. Une taxinomie de ces methodes est aussi proposee. Enfin, des parametres d’actionnabilite sont evalues pour savoir en quoi ils aident au choix des methodes. Ces propositions ont ete experimentees et discutees. La methode MIIS est adaptee pour identifier les entrees/sorties des methodes d’evaluation des ressentis, mais est moins performante pour des methodes d’exploration des ressentis en amont du processus. Les caracteristiques de la taxonomie sont dependantes du critere de classification ce qui est une difficulte potentielle. Les criteres d’actionnabilite des methodes d’integration ne semblent pas aider au choix de ces methodes. Il est egalement montre experimentalement que les trois propositions ensemble aident effectivement au choix de ces methodes en conception. Des perspectives sont ouvertes, portant sur les methodes permettant de definir la taxinomie et de revoir ce qu’est l’actionnabilite d’une methode en conception.
This paper is about the representation of design concept in the early design steps. One of the mo... more This paper is about the representation of design concept in the early design steps. One of the most important challenges for the designer is to generate, under time constraint, relevant concepts, which are going to become real products with the least possible of alterations during their development. The good efficiency of the teamwork lays partially on the designer's ability to express all the relevant knowledge that permit a common vision on the product project among the team members, and to make understandable the relations between the formal, structural, physical and semantic details guaranteeing the respect of the specificities and claims of the design proposal. The aim of this study is to contribute building a method supporting the design formalisation and argumentation tasks, helping the designer to express significant relations between the signs he/she puts in the product, and the physical characteristics realising it, understandable in a multidisciplinary team. In order to support the designers to express as much as possible their knowledge about the design proposals, we propose a semiological tool that enable to 1/explicitate the implicit knowledge that is important for further product development, 2/build the argumentation of every design proposal regarding the semiological values, and help common representation during the concept evaluation step. On the basis of 3 industrial design projects and one design workshop, we seek whether the tool helps the designers to solve current problems during the design process, or brings them too much complexity.
Innovation represents a key role in firm success. Though the literature provides much advices and... more Innovation represents a key role in firm success. Though the literature provides much advices and methods, companies sometimes do not know how to proceed when they feel they have exhausted all innovation possibilities or when they are in need of a specific type of evolution. The present paper proposes an overview of product innovation types and emotional design methods to make competitive products, bringing emotional benefits to the final users. Based on the synthesis of existing methods and tools from the literature and on our experience in design for emotion, we propose to illustrate how to design for emotion in the three main types of product innovation: incremental, disruptive and forecasting. We propose a visual tool, a brochure, dedicated to SMEs, to help understanding the differences between these types of innovation and how design for emotion can contribute to each type of innovation. Each case is supplemented with a toolbox of relevant tools, allowing company’s design team ...
Ameliorer la qualite des produits constitue un effort permanent des entreprises manufacturieres p... more Ameliorer la qualite des produits constitue un effort permanent des entreprises manufacturieres pour satisfaire leurs clients et gagner des parts de marche. Paradoxalement, la rationalisation des moyens de conception et de production a conduit a une relative standardisation de l’offre produits, et l’on constate de nos jours un regain des valeurs immaterielles liees au produit (attentes emotionnelles, symboliques, d’estime). Concevoir des produits desirables pour des utilisateurs toujours plus nombreux, exigeants et versatiles est devenu un challenge d’importance pour les entreprises manufacturieres de biens de consommation - les emotions suscitees par l’apparence des produits, par leurs fonctions et par les comportements qu’elles induisent sont la cle de voute de leur reussite mais sont difficiles a predire. La maitrise de la satisfaction client repose en grande partie sur la comprehension et l’integration en amont de la conception des facteurs subjectifs qui structurent les prefere...
This paper presents a novel communication device developed using experience design and by taking ... more This paper presents a novel communication device developed using experience design and by taking the subjective values of the final user in the early steps of the design process. In this case, the system is dedicated to French elderly women with limited mobility and limited technological understanding, enabling them to communicate with members of their social group who are in the proximity of their homes. The method is based on extensive gerontology research, face-to-face interviews and three user co-design sessions, which necessitated the development of low-fidelity prototypes. As a result of our research, we propose Birdy, an interactive tabletop system.
Search-based BI is a new trend for business users to access to data analysis tools and facilitati... more Search-based BI is a new trend for business users to access to data analysis tools and facilitating their decision making. Since users, either are not always fully aware of the extent to which BI systems can meet their requests, or cannot explicitly express their search intention, there is a need for guiding them toward a comprehensive result. This paper presents the first steps of our research project, which aims at understanding decision makers query intention when they interact with a computer aided-decision system. The expectations of this work is to increase the levels of confidence and trust of the users in interactive BI systems, as a consequence of the feeling that they are well understood and appropriately guided.
The sense of touch, which is very emotional and could give the impression to be in 'contact&#... more The sense of touch, which is very emotional and could give the impression to be in 'contact' with others, is not so often used in communication devices. Thus, our goal is to develop a tactile mobile phone, providing an emotionally rich experience to the user. From earlier experimentations conducted with users manipulating mock- ups, we enhanced two main kinds of communicating attitudes. People were either "engaged", since they act toward the others to contact them, or they were "receptive", trying to attract others toward themselves. We used the potential of numeric technologies to develop two tactile avatars corresponding to the "engaged" and the "receptive" attitudes. An experimental study showed the influence of using one or the other avatar in specific situations.
In the context of analytics applications, the recall of interaction history often happens when us... more In the context of analytics applications, the recall of interaction history often happens when users are identifying the root causes of a given problem based on a visual analytics task, which can be interrupted or suspended. The research of analytic provenance focuses on retrieving users’ interaction history, reinstating their reasoning process so that they can quickly resume an interrupted or suspended task. Although many visualization analytic tools are available, they lack extended capabilities for giving access to users’ interaction history in a natural coupling with their actions. We propose a design framework for instrumenting analytic provenance in a mode allowing users to “re-commit” to their tasks. We realize a first experiment to see how one’s history activities has an impact on the way he/she resolves the task. We investigate the interaction possibilities of two design approaches: the user interface (UI) design in which the history path is considered as “put down” in the ...
Notre travail vise le design de dispositifs haptiques pour des interactions perceptives entre per... more Notre travail vise le design de dispositifs haptiques pour des interactions perceptives entre personnes. L’enjeu est de proposer des solutions d’interfaces appropriables par leurs utilisateurs, facilitant leur integration dans la sphere des usages. Pour cela, nous considerons le dispositif d’interactions selon deux points de vue : en tant qu’outil tenu, constituant d’une experience perceptive lorsque l’utilisateur agit a travers lui dans l’espace perceptif distal ouvert par l’outil ; et en tant qu’outil depose, percu par l’utilisateur lorsque celui-ci agit sur lui dans son espace perceptif organique. Notre apport concerne principalement la conception de l’interface haptique en tant qu’outil tenu. Celle-ci est abordee par des experimentations en situation d’interaction dans un environnement minimaliste. Elles nous conduisent a distinguer deux composantes des avatars utilises pour interagir dans un espace distal : le corps-image (ce qui permet a l’utilisateur d’etre percu par les autres) du corps-percevant (ce qui permet a l’utilisateur de percevoir les autres). Nous montrons empiriquement qu’un ajustement independant des proprietes de ces deux corps permet de modifier la dynamique d’interaction entre deux personnes, rendant possible l’expression et la perception d’attitudes communicationnelles. Nous pouvons alors nous interesser a l’interface deposee en nous attachant a proposer des actions organiques qui font sens pour l’utilisateur.
The invention relates to a folding bicycle (1) that can be used together with public transport wh... more The invention relates to a folding bicycle (1) that can be used together with public transport when a user wishes to undertake a journey of some distance. According to the invention, the bicycle is provided with a belt (7) drive (6) that can be folded so that, for example, said bicycle can be taken more easily on public transport. The aforementioned drive (6) can be folded such that (i) the belt (7) folds in an unconstrained manner by means of an eccentric part (34) and (ii) the bicycle wheels (3, 4) are positioned on either side of the frame (2).
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Papers by Anne Guenand