Papers by Rajiv Sabherwal
Computers in Human Behavior, Sep 1, 2018
Many organizations support online communities of practice (OCOPs) as part of their knowledge mana... more Many organizations support online communities of practice (OCOPs) as part of their knowledge management strategies. Despite some prior investigation of the potential benefits of OCOPs, the effects of OCOPs on behaviors and performance outcomes are not well understood. Drawing on social capital theory and absorptive capacity literature, this paper addresses three research questions: (1) How does social capital influence exchange and combination behaviors in online communities of practice? (2) How do exchange and combination behaviors affect the performance of individuals and the OCOP? (3) How does absorptive capacity moderate the impact of exchange and combination behaviors on individual and OCOP performance? The empirical study is based on online survey data from 253 participants in OCOPs and qualitative analysis of online postings. The results indicate that cognitive and structural capital facilitate exchange and combination behaviors in OCOPs, but relational capital does not. Moreover, exchange and combination behaviors facilitate the performance of individuals as well as the OCOP, and a higher level of absorptive capacity enhances these effects. The findings are discussed in detail, along with their theoretical and practical implications, and directions for future research.
Preface Knowledge Management: Systems and Processes is for students and managers who seek detaile... more Preface Knowledge Management: Systems and Processes is for students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for KM; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. We hope this book will help readers acquire the relevant suite of managerial, technical, and theoretical skills for managing knowledge in the modern business environment. The purpose of this book is to provide a thorough and informative perspective on the emergent practices in knowledge management. Information technology has been, and will continue to be, an important catalyst of this innovative field. Web-based technologies including Web 2.0 and Web 3.0, artificial intelligence, expert systems, analytics, and collaborative technologies continue to support and transform the field of KM. However, these technologies would not be effective without the day-today social aspects of organizations such as "water-cooler conversations," brainstorming retreats, and communities of practice. To further complicate matters, the current business environment renders new skills obsolete in years or even months. Knowledge management is defined in this book as doing what is needed to get the most out of knowledge resources. KM is an increasingly important discipline that promotes the discovery, capture, sharing, and application of the firm's knowledge. Indeed, we are witnessing a new era with advanced industrial economies being revolutionized with the advent of the knowledge age and highly skilled knowledgebased workers replacing industrial workers as the dominant labor group. Although the benefits of KM may be obvious, it may not necessarily be so obvious to know how to effectively manage this valuable resource. In this book, the discussion of KM reflects the intimacy the authors have with this topic from a theoretical as well as a practical standpoint and through their substantial and diverse experiences. The book is divided into three parts: Part I, Principles of Knowledge Management-This part provides a more detailed discussion of the concepts of knowledge and knowledge management and describes the key constituents of KM solutions including infrastructure, processes, systems, tools, and technologies. The four types of KM processes are described and illustrated: knowledge application, knowledge capture, knowledge sharing, and knowledge discovery systems. The section also examines and provides examples of the ways in which KM impacts contemporary organizations.
International Journal of Information Management, Oct 1, 2023
International Journal of Healthcare Information Systems and Informatics, Feb 16, 2023
The purpose of the study is to investigate patient-physician interactions during a clinical encou... more The purpose of the study is to investigate patient-physician interactions during a clinical encounter to ascertain the impact of tablet computing on physician satisfaction during a clinical encounter. This study was conducted at a primary care clinic, and the physicians who participated could use a tablet during their clinical encounters. The authors compared satisfaction between physicians who used the tablet during a clinical encounter and those who did not using data from 122 clinical encounters involving 82 patients. The results indicate that physicians who used the tablet during clinical encounters are more satisfied than those who did not. Additionally, there was a meaning difference in satisfaction between physicians who used the tablet to educate patients and share information than those who did not. HITs have potential benefits, but they also come with risks. To effectively manage the risks and benefits of HITs, healthcare providers should be deliberate and strategic in the implementation of HITs.
Americas Conference on Information Systems, 2017
Lack of usability is an important common issue in computer websites and mobile apps, despite a ri... more Lack of usability is an important common issue in computer websites and mobile apps, despite a rich stream of literature in this area. Drawing upon 17 empirical studies on usability, we performed a metaregression to examine whether the correlation between usability perception and a factor affecting usability depends on the nature of that influencing factor. The results suggest that information and application design affect usability perceptions of users. However, these two factors differ in an important aspect. Information has a positive effect on usability only in studies in the mobile context. By contrast, application design is positively related to usability perception in both websites and apps. The literature associates numerous factors with usability, but there is no consensus among researchers in this regard. Hence, by integrating factors affecting usability through a meta-analysis, this paper offers new insights to the literature.
International Journal of Information Management, Dec 1, 2020
In this short essay, we engage in a sensemaking exercise to understand the economic forces at pla... more In this short essay, we engage in a sensemaking exercise to understand the economic forces at play during the pandemic. Our primary emphasis is on the implications for digitalization as countries and states try to balance economic and health interests.
Knowledge and Process Management, Jun 5, 2018
Background: Prior research has advanced several reasons, using various perspectives, to explain u... more Background: Prior research has advanced several reasons, using various perspectives, to explain user participation in online discussion communities. Nonetheless, relatively few studies have explored personal and social factors together in the same study to explain knowledge seeking and sharing behaviors in online discussion communities; additionally, relatively few studies have examined the outcomes of these behaviors. Research question: Using social identity and personal motivation theories, this study examines the following research questions. First, how do social identity and extrinsic and intrinsic motivations influence knowledge seeking and sharing behaviors in online discussion communities? Second, how do knowledge seeking and sharing behaviors affect satisfaction with a community? Methodology: To address these two research questions, we collected data from 144 users from two online communities and analyze the data using seemingly unrelated regression. Results: The results indicate that intrinsic and extrinsic motivations have different impacts on knowledge seeking and sharing behaviors. Only one of the dimensions of social identity, affective social identity, has a significant impact on knowledge seeking and sharing behaviors. Conclusions: Knowledge sharing and seeking behaviors are not driven by the same personal motivations. We discuss practical implications on online discussion communities, including insights into motivations, behaviors, and outcomes. 1 | INTRODUCTION An online community is an interactive group of people with common interests engaging in many-to-many virtual interactions. Online communities are potential tools for customer retention, word of mouth reviews, product reviews, and customer insights. Interactions in online communities can significantly impact business strategy and
Computers in Human Behavior, Feb 1, 2019
Traditionally in clinics or hospitals, it is the staff (physician, nurses, and so forth) who woul... more Traditionally in clinics or hospitals, it is the staff (physician, nurses, and so forth) who would check the patient's health status (e.g., blood pressure, height, weight, body temperature, and so forth). However, when mobile apps are used as the point of contact between patients and healthcare providers, the self-monitoring of health status will be exposed to biases due to being done by common people. Therefore 'self-report reliability' becomes an essential factor in the mobile healthcare context. Drawing on 'technology identity' and 'technology self-efficacy' literature, we theorized that perceived mobile technology identity directly affects self-report reliability, and perceived self-efficacy moderates the relationship between the two. A sample of patients from a clinic who completed a survey and self-reported their health status using a mobile health app was collected. The results of the analyses suggest that academic education affects the reliability of selfreports. In addition, patients aged 61 and above were more accurate in reporting their health status. Moreover, we found that self-efficacy improves the accuracy of self-reports and moderates the effect of mobile technology identity on self-report reliability. The findings of this paper contribute to the ongoing research around mobile healthcare application use and issues surrounding this phenomenon.
Social Science Research Network, 2015
This study investigates the organizational benefits of business intelligence (BI) systems. BI sys... more This study investigates the organizational benefits of business intelligence (BI) systems. BI systems are management control systems (MCS) that leverage operational and market data. We draw upon levers of control and capability theory, and distinguish among three aspects of BI systems (intelligence, benchmarking, and integration) and two types of organizational benefits: internal (inward-facing) and competitive (outward-facing). We propose that intelligence use of BI (diagnostic use and an inside-out capability) provides internal benefits, whereas benchmarking use of BI, (interactive use and an outside-in capability) provides competitive benefits. We propose that BI integration with other technologies, a spanning capability, contributes to both internal and competitive benefits. Finally, we investigate the effects of information culture, a clan control, on these aspects of BI. We test our model using structural equation modeling with survey data collected from 175 global organizations, and find our hypotheses to be largely supported. Research and practice implications are discussed.
Public Performance & Management Review, Apr 23, 2022
Demonstrating performance and productivity gains to organisations from investments in information... more Demonstrating performance and productivity gains to organisations from investments in information technology (IT) continues to be challenging. The notions of the productivity paradox (the main idea in Erik Brynjolfsson 's famous 1993 CACM Magazine article discussing the paradox between technological advances and the relatively slow growth of productivity) and IT Doesn't Matter (Nicholas Carr's widely-discussed Harvard Business Review article from 2003), have received widespread attention over the last few decades.
Knowledge and Process Management, Oct 25, 2022
Asia Pacific Journal of Information Systems, 2019
IEEE Transactions on Engineering Management, 2013
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Papers by Rajiv Sabherwal