Frequently Asked Questions (FAQs)

Answers to your questions

Can I try Trainual before committing to a subscription?

Book a quick demo with our team, and we’ll walk through your needs and decision timeline together. You’ll get a hands-on look at how Trainual works for your team — so you can feel confident before making any commitments.

What kind of support do you offer during onboarding?

Every new customer receives dedicated implementation support to ensure a smooth and successful rollout. You'll be paired with an experienced implementation specialist who collaborates with your key stakeholders over your first 4–6 weeks.

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This hands-on service includes:

Migrating and organizing your existing content
Structuring your Trainual account for optimal usability
Building a tailored rollout plan based on your goals
Accelerating adoption with expert-led guidance

Our goal is to get your team confidently up and running — faster, and with less friction.

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A one-time implementation fee of $1,000 applies.

How long does it take to roll out Trainual?

It honestly depends — but most teams roll out Trainual in just a few weeks. The timeline varies based on your team size, how much content you need to document or migrate, and how complex your processes are.

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If you're starting from scratch, you can move quickly by using our pre-built templates and AI-powered tools to jumpstart your documentation. If you're migrating existing content, our implementation specialists can help streamline the process.

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Bottom line: Whether you're onboarding five people or five hundred, we'll help you go live as quickly (and efficiently) as possible.

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How do I create training content in Trainual?

Creating content in Trainual is simple and flexible. Use the built-in editor to write step-by-step guides, embed videos, add images, and create quizzes to boost comprehension.

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You can also upload existing documents and even record your screen right inside the platform. To move even faster, use our built-in AI-powered tools to help you generate content (and even tests!) and organize your processes with just a few prompts.

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Whether you're starting from scratch or refining what you already have, Trainual makes it easy to build training that sticks.

Do you offer templates to help me get started?

Absolutely! Trainual includes access to 500+ free templates to help you document your processes, policies, and roles faster.

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Want to go even deeper? Unlock nearly 200 ready-to-use, expert-built courses with our Premium Courses add-on — perfect for onboarding, compliance, leadership training, and more.

Does Trainual use AI to help build training?

Yes — AI is built into nearly every corner of Trainual to help you move faster and train smarter.

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Need to write a process or policy? Just describe what you need, and AI will generate a clear, step-by-step draft you can instantly edit and publish. Want to reinforce learning? Use AI to automatically create quizzes based on your content. You can even map out your org chart and role responsibilities using AI-powered suggestions based on your team structure.

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It’s like having a training assistant working alongside you — helping you build better documentation with less effort.

Will Trainual integrate with the tools I already use?

Yes! Trainual connects with tons of popular tools to streamline onboarding and training — without forcing you to reinvent your workflow.

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You can sync your HRIS and payroll platforms like Gusto, BambooHR, and Zenefits to automatically add new hires and keep your employee directory up to date.

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With single sign-on (SSO) support, your team can log in securely using tools you already trust — like Google, Okta, or Microsoft Entra.

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And with Zapier or webhooks, you can automate tasks between Trainual and thousands of other apps in your stack.

If you had one shot, one opportunity, to seize everything you ever wanted, would you capture it?

Yes, we would. And hope you would too!

How do I make sure employees actually finish their training — and that I can prove it?

Trainual makes it easy to track progress and hold your team accountable. Every training assignment includes completion tracking, so you’ll always know who’s done what — and who hasn’t.

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You can set due dates, assign quizzes, and even require e-signatures for critical policies. Plus, your training dashboard gives you real-time visibility across your team, and you can export reports as CSVs or PDFs for audits, compliance, or leadership updates.

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It’s everything you need to ensure training gets done — and proof that it did.

Is my company’s data secure in Trainual?

Yes! Trainual is built with enterprise-grade security to ensure your company’s data is safe, private, and fully protected.

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All data is encrypted in transit and at rest, and stored on PCI Level 1 compliant servers with daily automated backups. Our infrastructure is hosted on Google Cloud Storage (GCS), known for its top-tier security protocols.

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You can further secure access with single sign-on (SSO) through providers like Okta and Microsoft Entra, helping you manage identity and authentication more efficiently.

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Trainual is also SOC 2 Type 2 certified. When you move forward with an Enterprise plan, you can request access to all SOC 2 documentation. We follow best practices for data privacy and protection, and continue to enhance our security posture.

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Learn more about our security practices in this help center article.

Is there a mobile app for Trainual?

Yes! Our mobile app is perfect for teams on the go. Whether you're in the field, on-site, or working remotely, the Trainual app lets you access training, policies, and company knowledge anytime, anywhere.

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You can read content, watch videos, take quizzes, and even get notified about new assignments — all from your phone or tablet. Available for both iOS and Android, it’s everything you need to stay in the know, right in your pocket.

Can I upload documents, videos, or images?

Yes — and so much more. Trainual lets you upload and/or embed documents, images, and videos directly into your training content to bring your processes and policies to life.

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Want to record your screen? You can do that right inside Trainual with our built-in screen recorder — no extra tools required. You can also embed content from platforms like YouTube, Vimeo, or Wistia. Plus, you can even visually map out processes with flowcharts and diagrams to make complex steps easier to understand.

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It’s all about giving you the flexibility to train your team your way — with rich, multimedia content that sticks.

What makes Trainual different from other training tools?

Imagine if a learning management system (LMS) and a company knowledge base had a super baby — designed specifically to help growing teams scale their training with ease. That’s Trainual.

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You get the structure of an LMS — with assignments, quizzes, and completion tracking — paired with the flexibility of a living knowledge base that evolves as your business grows. Everything is fully customizable, so you can build your training your way. Prefer a shortcut? Tap into our Premium Courses add-on for pre-built, plug-and-play content covering compliance, onboarding, and more.

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And thanks to our AI-powered search, your team doesn’t need to dig for answers. They can just ask, “How many PTO days do I get?” — and Trainual will deliver the exact policy, instantly.

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In short: Trainual helps you document what you do, teach it to your team, and ensure consistency — without the complexity of clunky enterprise systems.

How much does Trainual cost?

Plans start at $249/month for 10 seats (billed annually). 💡 Not sure which plan is right for your team? Book a quick demo and we’ll help you find the best fit.

Can I cancel or pause my subscription?

If you choose to cancel, your subscription will remain active until the end of your current billing cycle. Your team will continue to have full access to the account during that time. Once the billing cycle ends, the account will be closed and no further charges will apply.

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If you’d prefer to pause rather than cancel, you can place your account on hold for up to three months. During this period, you’ll be charged $20 per month, billed monthly. These charges are deducted as prorated credits from your already-paid annual subscription. While on hold, your account is essentially frozen — your team won’t be able to access, create, or edit any content. At the end of the hold period — or if you resume early — your subscription will automatically reactivate under your existing plan unless you choose to make changes.

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Frequently asked questions

Need to chat?

Current customer?

Answers to your questions

Your training sucks.
‍We can fix it.

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Frequently asked questions

Need to chat?

Current customer?

Answers to your questions

Can I try Trainual before committing to a subscription?

Can I try Trainual before committing to a subscription?

What kind of support do you offer during onboarding?

What kind of support do you offer during onboarding?

How long does it take to roll out Trainual?

How long does it take to roll out Trainual?

How do I create training content in Trainual?

How do I create training content in Trainual?

Do you offer templates to help me get started?

Do you offer templates to help me get started?

Does Trainual use AI to help build training?

Does Trainual use AI to help build training?

Will Trainual integrate with the tools I already use?

Will Trainual integrate with the tools I already use?

If you had one shot, one opportunity, to seize everything you ever wanted, would you capture it?

If you had one shot, one opportunity, to seize everything you ever wanted, would you capture it?

How do I make sure employees actually finish their training — and that I can prove it?

How do I make sure employees actually finish their training — and that I can prove it?

Is my company’s data secure in Trainual?

Is my company’s data secure in Trainual?

Is there a mobile app for Trainual?

Is there a mobile app for Trainual?

Can I upload documents, videos, or images?

Can I upload documents, videos, or images?

What makes Trainual different from other training tools?

What makes Trainual different from other training tools?

How much does Trainual cost?

How much does Trainual cost?

Can I cancel or pause my subscription?

Can I cancel or pause my subscription?

Your training sucks. ‍We can fix it.

Processes

Policies

People

Company

Quick links

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