Reputacion

Reputacion is a lightweight, all-in-one reputation management platform designed for simplicity and ease-of-use. It's built for businesses of all sizes, from single-location shops to multi-site enterprises with 100+ locations. The core mission is to make professional online reputation management accessible and affordable, acting as a powerful yet simple alternative to complex, expensive tools. Reputacion consolidates everything you need into a single, intuitive dashboard: automated review collection, multi-platform review monitoring, Google Business Profile management, and customer messaging. Its smart automation, like post-service SMS requests that filter happy customers to public reviews and unhappy ones to private feedback, helps you effortlessly gather more positive Google reviews while handling criticism discreetly. With features like AI-powered response suggestions, a unified inbox for all conversations, and local SEO tracking, Reputacion puts you on autopilot. You get instant notifications for new reviews and messages, can respond directly from the platform, and track your Google Maps ranking—all without technical hassle. Starting at just 19€/month, it delivers enterprise-grade reputation tools in a micro-tool package that's easy to set up and manage.

Smart Review Collection

Automate the process of gathering customer feedback with targeted SMS and email campaigns sent automatically after a service. The system uses smart landing pages that intelligently filter responses: satisfied customers are directed to leave a public Google review, while those with issues are sent to a private feedback form. This protects your public rating and gives you a chance to resolve concerns offline.

Unified Review Management

Centralize all your customer reviews from Google, TripAdvisor, and Facebook into one simple dashboard. Track, filter, and sort all feedback in a single view. Get instant notifications for new reviews, especially negative ones, and respond directly from the platform without needing to jump between different websites or apps.

AI-Powered Response Assistant

Save time and maintain a consistent, professional tone with AI-generated response suggestions. The tool analyzes the content and sentiment of each review to provide personalized reply drafts. You can customize and send them in seconds, ensuring you never miss an opportunity to engage with a customer, whether the feedback is positive or negative.

Local SEO & Visibility Tracker

Manage and optimize your Google Business Profile directly from Reputacion. Update business info, publish Google Posts, and keep your listing fresh. Crucially, track your local search performance with a 25-point geo-grid analysis that shows your Google Maps ranking, helping you understand and improve your local visibility.

For Local Service Businesses

Plumbers, electricians, and HVAC companies can use automated SMS review requests sent right after a job is completed. This captures feedback while the service is top-of-mind, driving more genuine Google reviews. The smart filtering ensures public praise while privately managing any service hiccups, directly boosting local search credibility.

For Multi-Location Retailers

Businesses with several stores or franchises can manage all locations from one centralized dashboard. Headquarters can grant team access, monitor review trends and response rates across all sites, and ensure brand consistency. Centralized reporting makes it easy to compare performance and maintain a strong, unified online reputation.

For Hospitality & Restaurants

Restaurants and hotels can leverage QR codes on receipts or tables to collect reviews on-the-spot. They can monitor and quickly respond to reviews across Google and TripAdvisor from one inbox, and use Google Posts to promote daily specials or events, keeping their Business Profile active and engaging for potential customers.

For Professional Service Providers

Law firms, clinics, and consultants can use the embeddable review widgets and landing pages to showcase their reputation directly on their website. The unified inbox also lets them manage inquiries from Facebook, Instagram, and website live chat in one place, turning reputation management into a customer acquisition tool.

How quickly can I set up Reputacion?

You can be up and running in under 10 minutes. The process is designed for simplicity: connect your Google Business Profile in one click, then enable the tools you need like SMS campaigns or the unified inbox. No complex configuration or technical skills are required to start collecting and managing reviews.

Does it work for businesses with multiple locations?

Absolutely. Reputacion is built for scale. You can manage 100+ locations from a single dashboard. It offers multi-location management features, team access controls, and centralized reporting, making it easy to oversee and maintain a consistent reputation across all your establishments.

How does the smart review filtering work?

After a service, an automated SMS is sent to the customer with a link. The landing page intelligently asks how their experience was. If they indicate a positive experience, they are directed to leave a public Google review. If they indicate a negative experience, they are sent to a private feedback form, allowing you to address the issue without public damage.

Can I respond to reviews directly from the platform?

Yes. Reputacion's dashboard centralizes all your reviews from connected platforms. You can read new reviews and craft responses directly within the tool. With the AI Response feature, you even get suggested reply drafts to make responding faster and more efficient, all without leaving the platform.