{"id":5808,"date":"2019-11-14T17:53:24","date_gmt":"2019-11-14T17:53:24","guid":{"rendered":"https:\/\/tideworks.com\/?page_id=5808"},"modified":"2023-03-14T16:03:51","modified_gmt":"2023-03-14T16:03:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/tideworks.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][toggles style=”default”][toggle color=”Default” title=”What is the typical implementation time frame for your software?”][vc_column_text]Implementation times depend on a number of factors including the ultimate solutions being deployed for your terminal. Some of our solutions may be implemented in a very short timeframe as standalone products. However, a comprehensive product suite may take longer. On average, a Tideworks product suite may be implemented in 6-12 months. Time can be significantly impacted by the amount of software customization required to fit your terminal\u2019s needs.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I schedule a demo?”][vc_column_text]The best way to schedule a personalized demo of our products is to <\/span>contact our sales team<\/span><\/a>. You\u2019ll connect with one of our staff members who will discuss your particular needs and identify the solutions that make the most sense for you. We\u2019re here to help, not push you on things you don\u2019t need.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do you assure my successful use of your product(s)?”][vc_column_text]Tideworks\u2019 Customer Success Group is involved throughout the entire implementation process to ensure proper setup and use. We offer extensive pre-deployment training and on-site \u201cgo live\u201d support to ensure the successful adoption of your system. Our involvement doesn\u2019t stop at \u201cGo Live.\u201d Our team is available for post-implementation site audits and system tune-ups to verify you\u2019re getting the most out of your investment.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” title=”What quality of support do I get from you after \u201cGo Live\u201d?”][vc_column_text]We have support personnel in multiple regions, including both coasts of the United States, Latin America, and Europe. The Tideworks Customer Success Group provides 24\/7 support to terminals worldwide in multiple languages. Maintenance and support are bundled together when you partner with Tideworks, so you can quickly address issues should they arise while ensuring that your products stay up-to-date with the latest updates and versions. <\/span>[\/vc_column_text][\/toggle][toggle color=”Default” title=”Does your software support other languages in addition to English?”][vc_column_text]Yes, our software supports multiple languages including Spanish, Polish, and Vietnamese. Our roadmap includes support for additional languages in the future. Stay up to date with <\/span>our newsletter<\/span><\/a> for the latest on product developments and news. <\/span>[\/vc_column_text][\/toggle][toggle color=”Default” title=”Will Tideworks’ solutions integrate with my existing systems?”][vc_column_text]We are able to support integrations with many third-party systems through our extensive API library. Our standard APIs make these external integrations painless and efficient. We have the experience and technical expertise to integrate with a variety of systems in areas including:\u00a0<\/span><\/p>\n