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Grievance / Escalation Matrix
|
Escalation Level
|
Details of
|
Contact Person
|
Address
|
Contact No
|
Email Id
|
Operational / Working hours.
|
|---|---|---|---|---|---|---|
|
Level 1
|
Customer Care / Client Servicing
|
Customer Service
|
5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
|
+91 9321283592
|
All Trading Days – 9 am to 6 pm
|
|
|
Level 2
|
Head of Customer Care
|
Nidhi Fernandes
|
5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
|
+91 9167391039
|
All Trading Days – 9 am to 6 pm
|
|
|
Level 3
|
Grievance Officer
|
Mehmood Ali
|
5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
|
+91 8976556305
|
All Trading Days – 9 am to 6 pm
|
|
|
Level 4
|
Compliance Officer
|
Pooja Chavan
|
5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
|
+91 7977802419
|
All Trading Days – 9 am to 6 pm
|