Hasil daripada peningkatan dramatik yang berpunca daripada bencana alam dan manusia telah membawa... more Hasil daripada peningkatan dramatik yang berpunca daripada bencana alam dan manusia telah membawa kepada kerugian yang besar. Pembuat dasar, aktivis kemanusiaan, dan ahli-ahli akademik di seluruh dunia mencari cara yang berkesan dan cekap untuk mengatasi atau meminimumkan kerugian besar tersebut. As a result of the dramatic increase in natural and man-made disaster losses, humanitarian practitioners and academicians are seeking effective and efficient means of minimizing the tremendous losses. Although various theoretical underpinnings are beneficial to understand the importance of supply chain in a humanitarian context, the management of coordination mechanism along the humanitarian supply chain has yet to be explore
International Journal of Operations & Production Management, Jul 20, 2021
Purpose -Some studies and reports have recently suggested using blockchain technology to improve ... more Purpose -Some studies and reports have recently suggested using blockchain technology to improve transparency and trust in humanitarian supply chains (HSCs). However, evidence-based studies to display the utility and applicability of blockchains in HSCs are missing in the literature. This paper aims to investigate the key drivers and barriers of blockchain application to HSCs and explore whether evidence could support that the application of blockchain improves transparency and trust in HSCs. Design/methodology/approach -This paper puts forward a two-stage approach to explore the blockchain application in HSCs: an initial exploration of humanitarian practitioners and academicians interested in blockchain through focus group discussions; semi-structured interviews with practitioners involved at the UK Department for International Development's Humanitarian Supply Blockchain pilot project. Findings -First, we found that main drivers include accountability, visibility, traceability, trust, collaboration, time efficiency, reducing administrative work and cross-sector partnership. Main barriers, however, are composed of engagement issues, lack of technical skills and training, lack of resources, privacy concerns, regulatory problems, pilot scalability issues and governance challenges. Second, evidence from our case study revealed the blockchain application could have added value to improve visibility and traceability, thus contributing to improve transparency. Concerning trust, evidence supports that blockchain could enhance both commitment and swift trust in the pilot study. Practical implications -Our study contributes to a more understanding of added values and challenges of blockchain application to HSCs and creates a perspective for humanitarian decision-makers. Originality/value -This study provides the first evidence from the actual application of blockchain technology in HSCs. The study discovered that it is still less evident in many humanitarian organizations, including medium-and small-sized nongovernmental organizations, that they engage in a direct deployment of in-house or customized blockchain-based HSC. Instead, these actors are more likely to indirectly use blockchain in HSCs through a private commercial partner.
Journal of Humanitarian Logistics and Supply Chain Management, 2020
PurposeThis paper identifies the challenges during a recent disaster relief operation in a develo... more PurposeThis paper identifies the challenges during a recent disaster relief operation in a developing country where the humanitarian response is dominated by national actors, with international actors having a minor role.Design/methodology/approachA case study design is used; the main data sources are semi-structured interviews with 43 informants involved in the 2017 Kermanshah earthquake relief operation.FindingsThe findings suggest that humanitarian practitioners deal with multiple challenges during disaster relief operations. One group of challenges relates to humanitarian logistics (HL) like needs assessment, procurement, warehousing, transportation and distribution, all widely discussed in the literature. Another involves the growing use of social media, legitimacy regulations and the engagement of new humanitarian actors (HAs) like social media activists and celebrities. These factors have not been extensively studied in the literature; given their growing influence, they requ...
This research is aimed to introduce the concept of net-chain from a humanitarian context. A net-c... more This research is aimed to introduce the concept of net-chain from a humanitarian context. A net-chain is group of networks containing horizontal relationships between organizations within a particular sector, which are sequentially arranged based on vertical relationships between firms from different sector. Netchain analysis conceptualizes supply chain and network perspectives when group of organizations coordinate their efforts. The propositions in this study are based on the strength of relationship between organizations in the humanitarian aid network involving actors such as government, corporate donors, suppliers, NGOs, and UN agency, which correspond to their particular types of interdependencies: pooled, sequential, and reciprocal. Accordingly, an appropriate coordination mechanism is offered.
This study reviews research on cash and voucher assistance (CVA) by applying a humanitarian suppl... more This study reviews research on cash and voucher assistance (CVA) by applying a humanitarian supply chain management perspective. A systematic literature review was conducted to identify, analyse, and synthesize past academic research. The Content-Context-Process framework was used to structure the content analysis. The findings reveal that the outcomes of CVA programmes are dependent upon critical context-specific factors which influence feasibility and operability. Humanitarian actors must consider factors that are external to the supply chain (i.e., the nature of disaster, politics, economy, and infrastructure) as well as internal to the supply network (i.e., local market availability and accessibility, supplier/donor interest, supplier/vendor selection and contracting, and beneficiary preference). The delivery process is influenced by these factors, which has an impact on programme responsiveness and cost-efficiency. The results provide insights for humanitarian practitioners to reconsider their supply chain strategies when deciding on the selection and implementation of CVA programmes. Potential gaps in the literature are identified, and recommendations for further research are listed. This article is protected by copyright. All rights reserved.
International Journal of Operations & Production Management, 2021
PurposeSome studies and reports have recently suggested using blockchain technology to improve tr... more PurposeSome studies and reports have recently suggested using blockchain technology to improve transparency and trust in humanitarian supply chains (HSCs). However, evidence-based studies to display the utility and applicability of blockchains in HSCs are missing in the literature. This paper aims to investigate the key drivers and barriers of blockchain application to HSCs and explore whether evidence could support that the application of blockchain improves transparency and trust in HSCs.Design/methodology/approachThis paper puts forward a two-stage approach to explore the blockchain application in HSCs: an initial exploration of humanitarian practitioners and academicians interested in blockchain through focus group discussions; semi-structured interviews with practitioners involved at the UK Department for International Development's Humanitarian Supply Blockchain pilot project.FindingsFirst, we found that main drivers include accountability, visibility, traceability, trust,...
International Journal of Logistics Research and Applications, 2018
ABSTRACT Connecting to the ongoing conversation on the importance of effective coordination, in t... more ABSTRACT Connecting to the ongoing conversation on the importance of effective coordination, in this paper, we empirically examine the impact of key theoretical modes of coordination, i.e. resource sharing, standardisation of operations, and synchronisation in disaster relief supply chains, on the performance of the humanitarian organisations. Survey data are collected from 101 humanitarian organisations in the emerging countries within Southeast Asia. Data are used to test a conceptually developed model, using structural equation modelling–partial least square (SEM-PLS) approach. The results reveal the significant impact of resource sharing and standardisation on performance outcomes in terms of resources used, responsiveness, and flexibility, while resource sharing is highly weakened by resource scarcity and redundancy. The managerial implication and recommendations are concluded for further research.
Abstract In this paper, we focus on coordination dynamics between nonprofit organisations in the ... more Abstract In this paper, we focus on coordination dynamics between nonprofit organisations in the short-term, nonprofit, and competitive settings in disaster relief operations. Sharing resources across organisations can be a key to better coordination. Thus, we tested the link between resource sharing, aspects impacting resource sharing, and operational performance of the organisations using 101 data points. Data was collected through a survey from humanitarian organisations within the Southeast Asian region and was analysed using the Structural Equation Modelling-Partial Least Square (SEM-PLS) approach. The results show that resource sharing can improve organisational performance in this horizontal and competitive context, and that complementarity of resources between organisations increases their willingness to share resources. Complementarity of resources can also improve the interdependencies between organisations, which is not perceived very highly in the current highly competitive settings.
International Journal of Strategic Change Management, 2016
In disaster relief network, several humanitarian organisations participate and coordinate their e... more In disaster relief network, several humanitarian organisations participate and coordinate their efforts. Coordination remained a key hurdle as the use of theoretical concepts at strategic level to provide understanding of the phenomena has yet to be explored. This research is aimed to examine the empirical applicability of two strategic management theories in the new research stream of humanitarian supply chain management (HSCM). The study includes series of thoughts using the previous literature and additional support from the case studies to examine what social network and resource dependence theory can bring to this research stream. The paper concludes that the research in humanitarian supply chain can borrow these two theories and their related characteristics for a better coordination in disaster relief network. Three propositions are formulated and two complementary theories are recommended for further investigation.
International Journal of Islamic Marketing and Branding, 2016
The global religious travel's market is growing tremendously as travelling is now becoming ea... more The global religious travel's market is growing tremendously as travelling is now becoming easy and cheap. However, there has been scant literature studying traveller's behaviour toward religious tourism, despite the fact that this sector is growing as the numbers of Muslim travellers are increasing each year. This paper is designed to analyse the impact of perceived value on satisfaction and loyalty toward Umrah tour package services. 190 samples were collected from Malaysian Muslim travellers visiting Mecca for Umrah and the data was analysed using the SmartPLS software. The results showed that the quality of package services and emotional values are significant predictors for the Muslim traveller's satisfaction, and this satisfaction mediates the link between perceived value and loyalty.
Supply Chain Management: An International Journal, 2016
Purpose – This paper aims to, by connecting to the ongoing conversation on the importance of supp... more Purpose – This paper aims to, by connecting to the ongoing conversation on the importance of supply chain visibility, empirically examine the impact of visibility in supply chain relationships, on resource sharing among and on the performance of humanitarian organizations. Design/methodology/approach – Survey data were collected from 101 humanitarian organizations in Southeast Asia. The organizations all experienced being interconnected within the supply chain relationships formed in humanitarian response settings. Data are used to test the conceptually developed model, using the structural equation modeling-partial least square (SEM-PLS) approach. Findings – Results show that visibility has a significant impact on resource sharing and the performance of the organizations, especially in terms of the willingness to share resources, resources used and flexibility of organizations. The results also show that, in situations of high uncertainty, the association between resource sharing a...
ABSTRACT Publication details, including instructions for authors and subscription information:Thi... more ABSTRACT Publication details, including instructions for authors and subscription information:This study examines airline travelers’ causal attribution (stability and controllability) and its impact on trust and loyalty formation and investigates the moderating role of corporate social responsibility (CSR) in this process. Based on a literature review, theoretical relationships between stability, controllability, CSR, trust, and loyalty were derived, and the moderating effects of CSR on relationships between stability/controllability and trust/loyalty were examined. To empirically test these theoretical relationships, quantitative data were collected from 271 airline passengers who experienced a service failure in the past year. The results provide support for effects of stability and controllability on trust as well as the effect of stability on loyalty. In addition, the perception of CSR had positive effects on trust and loyalty. Finally, a favorable CSR perception weakened the negative effects of a service failure on trust and loyalty, particularly when the failure was attributed to a stable cause. The results highlight the important role of CSR in service failure situations and have important implications for airline managers.
Journal of Humanitarian Logistics and Supply Chain Management, 2021
PurposeThis study aims to describe the compounding factors in a complex emergency, which exacerba... more PurposeThis study aims to describe the compounding factors in a complex emergency, which exacerbate a cholera epidemic among vulnerable populations due to supply chain disruptions. Basic needs such as food, medicine, water, sanitation and hygiene commodities are critical to reduce the incidence rate of cholera and control the spread of infection. Conflicts cause damage to infrastructure, displace vulnerable populations and restrict the flow of goods from both commercial and humanitarian organizations. This study assesses the underlying internal and external factors that either aggravate or mitigate the risk of a cholera outbreak in such settings, using Yemen as a case study.Design/methodology/approachThis study adopts a system dynamics methodology to analyze factors that influence cholera outbreaks in the context of the Yemeni Civil War. A causal loop diagram with multiple components was constructed to represent the complexities of humanitarian situations that require critical decis...
Technology advancement is gaining a great deal of attention among young individuals. Technology h... more Technology advancement is gaining a great deal of attention among young individuals. Technology has significantly impacted and changed the context and the way young people live in recent years, particularly in developing countries across Southeast Asia. Indeed, telecommunication companies have noticed the importance of e-lifestyle factors which largely contribute to their identity. This research is aimed to examine the impact of e-lifestyle on customer satisfaction and loyalty from mobile consumers in the emerging countries. The data were collected using a survey among 197 respondents from Generation Y that aged between 18 and 37 years old. The data were analyzed using SmartPLS and the results show that the second-order construct of e-lifestyle has significant effect on customer satisfaction and loyalty. The future implications and conclusion are discussed.
The purpose of this paper is to examine the epistemic nature of e-lifestyle conceptualization and... more The purpose of this paper is to examine the epistemic nature of e-lifestyle conceptualization and to asses a proposed second-order formative-formative model for consumer e-lifestyle. Through a two-step approach of formative-formative model using partial least square analysis, the four constructs of consumer e-lifestyle was assessed and validated. The empirical results reveal the absence of multicollinearity while nomological, and discriminant validity were affirmed. This study has confirmed the e-lifestyle model as formative first-order and second-order hierarchical latent construct which was previously operationalized by means of reflective dimensions. This investigation merely represents a starting point in e-lifestyle conceptualization using SEM-PLS. To improve the validity and generalization of the scale proposed in the study, further cross-cultural validation through a greater population is recommended. Beyond validating e-lifestyle model as a second-order construct, this study is able to provide ample opportunity for marketers to know more about the weight and importance of each dimension of e-lifestyle. This research contributes to current consumer behavior literature on what factors affect consumer e-lifestyle that pave a way for marketers to have a better understanding toward their consumer e-lifestyle and hence execute related marketing strategies.
This study examines airline travelers' causal attribution (stability and controllability) and its... more This study examines airline travelers' causal attribution (stability and controllability) and its impact on trust and loyalty formation and investigates the moderating role of corporate social responsibility (CSR) in this process. Based on a literature review, theoretical relationships between stability, controllability, CSR, trust, and loyalty were derived, and the moderating effects of CSR on relationships between stability/controllability and trust/loyalty were examined. To empirically test these theoretical relationships, quantitative data were collected from 271 airline passengers who experienced a service failure in the past year. The results provide support for effects of stability and controllability on trust as well as the effect of stability on loyalty. In addition, the perception of CSR had positive effects on trust and loyalty. Finally, a favorable CSR perception weakened the negative effects of a service failure on trust and loyalty, particularly when the failure was attributed to a stable cause. The results highlight the important role of CSR in service failure situations and have important implications for airline managers.
If you would like to write for this, or any other Emerald publication, then please use our Emeral... more If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information.
Hasil daripada peningkatan dramatik yang berpunca daripada bencana alam dan manusia telah membawa... more Hasil daripada peningkatan dramatik yang berpunca daripada bencana alam dan manusia telah membawa kepada kerugian yang besar. Pembuat dasar, aktivis kemanusiaan, dan ahli-ahli akademik di seluruh dunia mencari cara yang berkesan dan cekap untuk mengatasi atau meminimumkan kerugian besar tersebut. As a result of the dramatic increase in natural and man-made disaster losses, humanitarian practitioners and academicians are seeking effective and efficient means of minimizing the tremendous losses. Although various theoretical underpinnings are beneficial to understand the importance of supply chain in a humanitarian context, the management of coordination mechanism along the humanitarian supply chain has yet to be explore
International Journal of Operations & Production Management, Jul 20, 2021
Purpose -Some studies and reports have recently suggested using blockchain technology to improve ... more Purpose -Some studies and reports have recently suggested using blockchain technology to improve transparency and trust in humanitarian supply chains (HSCs). However, evidence-based studies to display the utility and applicability of blockchains in HSCs are missing in the literature. This paper aims to investigate the key drivers and barriers of blockchain application to HSCs and explore whether evidence could support that the application of blockchain improves transparency and trust in HSCs. Design/methodology/approach -This paper puts forward a two-stage approach to explore the blockchain application in HSCs: an initial exploration of humanitarian practitioners and academicians interested in blockchain through focus group discussions; semi-structured interviews with practitioners involved at the UK Department for International Development's Humanitarian Supply Blockchain pilot project. Findings -First, we found that main drivers include accountability, visibility, traceability, trust, collaboration, time efficiency, reducing administrative work and cross-sector partnership. Main barriers, however, are composed of engagement issues, lack of technical skills and training, lack of resources, privacy concerns, regulatory problems, pilot scalability issues and governance challenges. Second, evidence from our case study revealed the blockchain application could have added value to improve visibility and traceability, thus contributing to improve transparency. Concerning trust, evidence supports that blockchain could enhance both commitment and swift trust in the pilot study. Practical implications -Our study contributes to a more understanding of added values and challenges of blockchain application to HSCs and creates a perspective for humanitarian decision-makers. Originality/value -This study provides the first evidence from the actual application of blockchain technology in HSCs. The study discovered that it is still less evident in many humanitarian organizations, including medium-and small-sized nongovernmental organizations, that they engage in a direct deployment of in-house or customized blockchain-based HSC. Instead, these actors are more likely to indirectly use blockchain in HSCs through a private commercial partner.
Journal of Humanitarian Logistics and Supply Chain Management, 2020
PurposeThis paper identifies the challenges during a recent disaster relief operation in a develo... more PurposeThis paper identifies the challenges during a recent disaster relief operation in a developing country where the humanitarian response is dominated by national actors, with international actors having a minor role.Design/methodology/approachA case study design is used; the main data sources are semi-structured interviews with 43 informants involved in the 2017 Kermanshah earthquake relief operation.FindingsThe findings suggest that humanitarian practitioners deal with multiple challenges during disaster relief operations. One group of challenges relates to humanitarian logistics (HL) like needs assessment, procurement, warehousing, transportation and distribution, all widely discussed in the literature. Another involves the growing use of social media, legitimacy regulations and the engagement of new humanitarian actors (HAs) like social media activists and celebrities. These factors have not been extensively studied in the literature; given their growing influence, they requ...
This research is aimed to introduce the concept of net-chain from a humanitarian context. A net-c... more This research is aimed to introduce the concept of net-chain from a humanitarian context. A net-chain is group of networks containing horizontal relationships between organizations within a particular sector, which are sequentially arranged based on vertical relationships between firms from different sector. Netchain analysis conceptualizes supply chain and network perspectives when group of organizations coordinate their efforts. The propositions in this study are based on the strength of relationship between organizations in the humanitarian aid network involving actors such as government, corporate donors, suppliers, NGOs, and UN agency, which correspond to their particular types of interdependencies: pooled, sequential, and reciprocal. Accordingly, an appropriate coordination mechanism is offered.
This study reviews research on cash and voucher assistance (CVA) by applying a humanitarian suppl... more This study reviews research on cash and voucher assistance (CVA) by applying a humanitarian supply chain management perspective. A systematic literature review was conducted to identify, analyse, and synthesize past academic research. The Content-Context-Process framework was used to structure the content analysis. The findings reveal that the outcomes of CVA programmes are dependent upon critical context-specific factors which influence feasibility and operability. Humanitarian actors must consider factors that are external to the supply chain (i.e., the nature of disaster, politics, economy, and infrastructure) as well as internal to the supply network (i.e., local market availability and accessibility, supplier/donor interest, supplier/vendor selection and contracting, and beneficiary preference). The delivery process is influenced by these factors, which has an impact on programme responsiveness and cost-efficiency. The results provide insights for humanitarian practitioners to reconsider their supply chain strategies when deciding on the selection and implementation of CVA programmes. Potential gaps in the literature are identified, and recommendations for further research are listed. This article is protected by copyright. All rights reserved.
International Journal of Operations & Production Management, 2021
PurposeSome studies and reports have recently suggested using blockchain technology to improve tr... more PurposeSome studies and reports have recently suggested using blockchain technology to improve transparency and trust in humanitarian supply chains (HSCs). However, evidence-based studies to display the utility and applicability of blockchains in HSCs are missing in the literature. This paper aims to investigate the key drivers and barriers of blockchain application to HSCs and explore whether evidence could support that the application of blockchain improves transparency and trust in HSCs.Design/methodology/approachThis paper puts forward a two-stage approach to explore the blockchain application in HSCs: an initial exploration of humanitarian practitioners and academicians interested in blockchain through focus group discussions; semi-structured interviews with practitioners involved at the UK Department for International Development's Humanitarian Supply Blockchain pilot project.FindingsFirst, we found that main drivers include accountability, visibility, traceability, trust,...
International Journal of Logistics Research and Applications, 2018
ABSTRACT Connecting to the ongoing conversation on the importance of effective coordination, in t... more ABSTRACT Connecting to the ongoing conversation on the importance of effective coordination, in this paper, we empirically examine the impact of key theoretical modes of coordination, i.e. resource sharing, standardisation of operations, and synchronisation in disaster relief supply chains, on the performance of the humanitarian organisations. Survey data are collected from 101 humanitarian organisations in the emerging countries within Southeast Asia. Data are used to test a conceptually developed model, using structural equation modelling–partial least square (SEM-PLS) approach. The results reveal the significant impact of resource sharing and standardisation on performance outcomes in terms of resources used, responsiveness, and flexibility, while resource sharing is highly weakened by resource scarcity and redundancy. The managerial implication and recommendations are concluded for further research.
Abstract In this paper, we focus on coordination dynamics between nonprofit organisations in the ... more Abstract In this paper, we focus on coordination dynamics between nonprofit organisations in the short-term, nonprofit, and competitive settings in disaster relief operations. Sharing resources across organisations can be a key to better coordination. Thus, we tested the link between resource sharing, aspects impacting resource sharing, and operational performance of the organisations using 101 data points. Data was collected through a survey from humanitarian organisations within the Southeast Asian region and was analysed using the Structural Equation Modelling-Partial Least Square (SEM-PLS) approach. The results show that resource sharing can improve organisational performance in this horizontal and competitive context, and that complementarity of resources between organisations increases their willingness to share resources. Complementarity of resources can also improve the interdependencies between organisations, which is not perceived very highly in the current highly competitive settings.
International Journal of Strategic Change Management, 2016
In disaster relief network, several humanitarian organisations participate and coordinate their e... more In disaster relief network, several humanitarian organisations participate and coordinate their efforts. Coordination remained a key hurdle as the use of theoretical concepts at strategic level to provide understanding of the phenomena has yet to be explored. This research is aimed to examine the empirical applicability of two strategic management theories in the new research stream of humanitarian supply chain management (HSCM). The study includes series of thoughts using the previous literature and additional support from the case studies to examine what social network and resource dependence theory can bring to this research stream. The paper concludes that the research in humanitarian supply chain can borrow these two theories and their related characteristics for a better coordination in disaster relief network. Three propositions are formulated and two complementary theories are recommended for further investigation.
International Journal of Islamic Marketing and Branding, 2016
The global religious travel's market is growing tremendously as travelling is now becoming ea... more The global religious travel's market is growing tremendously as travelling is now becoming easy and cheap. However, there has been scant literature studying traveller's behaviour toward religious tourism, despite the fact that this sector is growing as the numbers of Muslim travellers are increasing each year. This paper is designed to analyse the impact of perceived value on satisfaction and loyalty toward Umrah tour package services. 190 samples were collected from Malaysian Muslim travellers visiting Mecca for Umrah and the data was analysed using the SmartPLS software. The results showed that the quality of package services and emotional values are significant predictors for the Muslim traveller's satisfaction, and this satisfaction mediates the link between perceived value and loyalty.
Supply Chain Management: An International Journal, 2016
Purpose – This paper aims to, by connecting to the ongoing conversation on the importance of supp... more Purpose – This paper aims to, by connecting to the ongoing conversation on the importance of supply chain visibility, empirically examine the impact of visibility in supply chain relationships, on resource sharing among and on the performance of humanitarian organizations. Design/methodology/approach – Survey data were collected from 101 humanitarian organizations in Southeast Asia. The organizations all experienced being interconnected within the supply chain relationships formed in humanitarian response settings. Data are used to test the conceptually developed model, using the structural equation modeling-partial least square (SEM-PLS) approach. Findings – Results show that visibility has a significant impact on resource sharing and the performance of the organizations, especially in terms of the willingness to share resources, resources used and flexibility of organizations. The results also show that, in situations of high uncertainty, the association between resource sharing a...
ABSTRACT Publication details, including instructions for authors and subscription information:Thi... more ABSTRACT Publication details, including instructions for authors and subscription information:This study examines airline travelers’ causal attribution (stability and controllability) and its impact on trust and loyalty formation and investigates the moderating role of corporate social responsibility (CSR) in this process. Based on a literature review, theoretical relationships between stability, controllability, CSR, trust, and loyalty were derived, and the moderating effects of CSR on relationships between stability/controllability and trust/loyalty were examined. To empirically test these theoretical relationships, quantitative data were collected from 271 airline passengers who experienced a service failure in the past year. The results provide support for effects of stability and controllability on trust as well as the effect of stability on loyalty. In addition, the perception of CSR had positive effects on trust and loyalty. Finally, a favorable CSR perception weakened the negative effects of a service failure on trust and loyalty, particularly when the failure was attributed to a stable cause. The results highlight the important role of CSR in service failure situations and have important implications for airline managers.
Journal of Humanitarian Logistics and Supply Chain Management, 2021
PurposeThis study aims to describe the compounding factors in a complex emergency, which exacerba... more PurposeThis study aims to describe the compounding factors in a complex emergency, which exacerbate a cholera epidemic among vulnerable populations due to supply chain disruptions. Basic needs such as food, medicine, water, sanitation and hygiene commodities are critical to reduce the incidence rate of cholera and control the spread of infection. Conflicts cause damage to infrastructure, displace vulnerable populations and restrict the flow of goods from both commercial and humanitarian organizations. This study assesses the underlying internal and external factors that either aggravate or mitigate the risk of a cholera outbreak in such settings, using Yemen as a case study.Design/methodology/approachThis study adopts a system dynamics methodology to analyze factors that influence cholera outbreaks in the context of the Yemeni Civil War. A causal loop diagram with multiple components was constructed to represent the complexities of humanitarian situations that require critical decis...
Technology advancement is gaining a great deal of attention among young individuals. Technology h... more Technology advancement is gaining a great deal of attention among young individuals. Technology has significantly impacted and changed the context and the way young people live in recent years, particularly in developing countries across Southeast Asia. Indeed, telecommunication companies have noticed the importance of e-lifestyle factors which largely contribute to their identity. This research is aimed to examine the impact of e-lifestyle on customer satisfaction and loyalty from mobile consumers in the emerging countries. The data were collected using a survey among 197 respondents from Generation Y that aged between 18 and 37 years old. The data were analyzed using SmartPLS and the results show that the second-order construct of e-lifestyle has significant effect on customer satisfaction and loyalty. The future implications and conclusion are discussed.
The purpose of this paper is to examine the epistemic nature of e-lifestyle conceptualization and... more The purpose of this paper is to examine the epistemic nature of e-lifestyle conceptualization and to asses a proposed second-order formative-formative model for consumer e-lifestyle. Through a two-step approach of formative-formative model using partial least square analysis, the four constructs of consumer e-lifestyle was assessed and validated. The empirical results reveal the absence of multicollinearity while nomological, and discriminant validity were affirmed. This study has confirmed the e-lifestyle model as formative first-order and second-order hierarchical latent construct which was previously operationalized by means of reflective dimensions. This investigation merely represents a starting point in e-lifestyle conceptualization using SEM-PLS. To improve the validity and generalization of the scale proposed in the study, further cross-cultural validation through a greater population is recommended. Beyond validating e-lifestyle model as a second-order construct, this study is able to provide ample opportunity for marketers to know more about the weight and importance of each dimension of e-lifestyle. This research contributes to current consumer behavior literature on what factors affect consumer e-lifestyle that pave a way for marketers to have a better understanding toward their consumer e-lifestyle and hence execute related marketing strategies.
This study examines airline travelers' causal attribution (stability and controllability) and its... more This study examines airline travelers' causal attribution (stability and controllability) and its impact on trust and loyalty formation and investigates the moderating role of corporate social responsibility (CSR) in this process. Based on a literature review, theoretical relationships between stability, controllability, CSR, trust, and loyalty were derived, and the moderating effects of CSR on relationships between stability/controllability and trust/loyalty were examined. To empirically test these theoretical relationships, quantitative data were collected from 271 airline passengers who experienced a service failure in the past year. The results provide support for effects of stability and controllability on trust as well as the effect of stability on loyalty. In addition, the perception of CSR had positive effects on trust and loyalty. Finally, a favorable CSR perception weakened the negative effects of a service failure on trust and loyalty, particularly when the failure was attributed to a stable cause. The results highlight the important role of CSR in service failure situations and have important implications for airline managers.
If you would like to write for this, or any other Emerald publication, then please use our Emeral... more If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information.
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Papers by Amin Maghsoudi