Frequently Asked Questions
Frequently Asked Questions
Please reach us at [email protected] or toll-free at 1 (888) 913-0012, if you cannot find an answer to your question.
What is the difference between the Palms?
We have 3 models of Palm (handheld) light therapy devices to meet your needs!
PALM PROFESSIONAL:
The Palm Professional (Pro) pairs the supportive 660nm wavelength with an advanced 810nm wavelength, which has been clinically shown to provide deeper penetration into the body. Utilizing the principles of Photobiomodulation (PBM), the Pro is ideal for addressing joint discomfort by easing tension and modulating inflammation.
PALM ULTIMATE:
The Palm Ultimate features the exact same 660nm and 810nm wavelengths as the Pro, but delivers 25% more optical power. This increased energy delivery allows you to reach deeper areas in less time, providing an exceptionally efficient solution for stubborn localized discomfort.
SuperPalm 1050:
Our newest model, the SuperPalm 1050, offers a 1050nm wavelength for even deeper penetration of tissues based on clinical research. So, the SuperPalm 1050 is our best handheld model for relieving aches and pains, and especially for reaching large joints like the hip and deep back muscles!
Which device is better for each condition?
We suggest selecting the best device for you based on the depth of area of the part of the body. Please see the answer above or call us at (888) 913-0012 to help decide which SunPowerLED product is best for you!
How do SunPowerLED products differ from competitors?
1) Tom Kerber invented a special cooling system in order to vastly increase the optical power of our SunPowerLED light therapy devices. That extra optical power allows for deeper penetration of the light, so you can reach your wellness goals faster!
2) Our SunPowerLED products are also specifically designed to offer more evenly distributed light. Unlike other light devices, our products supply a “wall’ of light with no hot spots.
Why does SunPowerLED use LEDs instead of lasers?
Light Emitting Diodes (LEDs) are generally considered safer than lasers, making them much easier to use at home without medical supervision.
Also, LEDs can be less expensive but offer a larger area of effect and even more power than many lasers available!
For more info, please see the pictures at the bottom of this page.
Can I use a SunPowerLED device through clothing?
It is best to use our devices with direct skin contact in order to get the most benefit since the light’s energy is partially blocked by clothing. Also, please be cautious of blocking the air vents with any clothing, towels or bedding.
Do I need special glasses?
No, all of our SunPowerLED products use safe, FDA Class 2 LEDs instead of lasers. Users may wish to wear light-filtering glasses to decrease the brightness of the LEDs, but they are not necessary. If our light devices are used near the eyes, please close your eyes. Feel free to pretend you are at the beach!
Are Palm devices battery-operated?
No, all of our SunPowerLED handheld Palm devices plug into the wall for electrical power. They come with a very safe 120v AC / 24v DC, 36W medical grade power supply with a wall plug adapter (approved by FCC & CE – UK, Canada) with an AC power cord. This allows for continuous operation without needing to stop recharging the batteries.
They are not battery-operated because that would require a very large battery for the amount of optical power that we provide. That would make them very heavy. Instead, our Palm devices are extremely lightweight, so they are easier to hold for personal use.
Also, our Palms are more convenient for travel since they do not require lithium batteries, which are not allowed for carry-on luggage and could cause delays and issues at the airport!
Is there a warranty?
Yes, every Palm device comes with a 1-year warranty. The SuperPalm 1050 and larger products come with a 2-year warranty.
What is your Refund and Returns Policy?
Please click here to see our Refund and Returns Policy.
Do SunPowerLED products emit EMF?
There is no UV or electromagnetic radiation in any of our SunPowerLED products, so you don’t need to worry about EMF while you are working on becoming healthier!
How should I protect my SunPowerLED device?
We recommend connecting the Palm in this order: Palm — L-shaped adapter (optional) — cord extender — wall cord with power adapter — wall outlet. This order will help extend the life of the wall/adapter cord and give you more length and freedom to maneuver.
When not in use, we recommend keeping your Palm unit in the convenient travel case that we provided as a complimentary gift. You can also take your Palm Light device with you when you travel, so you can find increased wellness wherever you go!
How do I clean my SunPowerLED device?
You may use isopropyl alcohol wipes or baby wipes to gently clean the outside surfaces.
Also, to prevent the silicone knobby ring cover from becoming loose over time, please periodically remove it from the Palm, gently hand wash it with soap and water, and then allow it to dry before replacing it onto the Palm.
How do I prevent the silicone cover from getting loose?
To prevent the silicone knobby ring cover from becoming loose over time, please periodically remove it from the Palm, gently hand wash it with soap and water, and then allow it to dry before replacing it onto the Palm.
How do I clean my SunPowerLED Intra-Oral Probe?
You may use isopropyl alcohol wipes to clean the metal probe tip with the red tip cover removed. Alternatively, the metal probe tip could be separated from the Palm device and then cleaned with soapy water or boiling water. [The Palm device should never be placed in water.] The probe adapter (the circular plastic plate with 2 holes) may be cleaned with isopropyl alcohol wipes or can go in soapy water, but not boiling water.
More information about us or our devices
For more information, please email us at [email protected] or call us at (888) 913-0012 (Mon-Fri, 9am – 5pm EST) if you cannot find an answer to your question here.
More information about how our devices work:
All of our SunPowerLED devices work based on the scientific method called Photobiomodulation (PBM). PBM is also referred to as Low-Level Light Therapy (LLLT), Red Light Therapy (RLT), etc.
For more information on PBM, please see the following FAQ section.
Frequently Asked Photobiomodulation (PBM) Questions
Please reach us at [email protected] or toll-free at 1 (888) 913-0012, if you cannot find an answer to your question.
Does light therapy really work?
Yes! Red light therapy and near infrared light therapy are used safely in thousands of clinics, and are scientifically proven therapy methods with decades of clinical studies from around the world! (Source: https://pbmfoundation.org)
To see research articles related to various topics, please see: https://pbmfoundation.org/areas-of-pbm-study
To search through the PBM Database, see: https://substack.com/profile/145776567-tom-kerber/note/c-15929792?utm_source=notes-share-action.
To watch videos of testimonials of customers who achieved positive results using our products visit:
How can light affect the body?
Every day, we see the effects of light in a variety of ways! Many people suffer from Seasonal Effective Disorder, due to variations in light levels. We all need Vitamin D that our bodies make from sun exposure in order to maintain a healthy immune system.
In the last few decades, researchers have discovered that certain wavelengths of light can improve cellular function, causing a variety of positive benefits, such as increased circulation, decreased inflammation, scarring, and even pain!
What is Photobiomodulation (PBM)?
PBM therapy is the application of red and near-infrared light to diseased or injured tissues to reduce inflammation, promote regeneration and enhance immune resilience. PBM triggers photochemical changes in the body in the same way photosynthesis affects plants, or sunlight effects vitamin D synthesis.
How does Photobiomodulation (PBM) work?
“Every middle school child who studies biology will know what mitochondria are. They are the parts inside every one of our 37 trillion cells that make energy (ATP).
But when we are injured, injured stressed or just old, those mitochondria produce less ATP and more free radicals (ROS).
These ROS lead to inflammation (inflammatory cytokines), cell death, and the triggering of genetic weaknesses that lead to degenerative diseases such as osteoarthritis, dementia, Parkinson’s Disease, cancer, etc.
When we apply light at the right wavelength, intensity and time parameters, inflammatory cytokines are reduced, ATP is increased, and the body starts to heal more quickly.”
Source: PBM Foundation.
Is Light Therapy / Photobiomodulation (PBM) safe?
Yes! According to the PBM Foundation, “Photobiomodulation (PBM) uses red and near-infrared light to improve cell function. As this is a natural process helping a natural process, PBM therapy has had no documented side-effects among over 100 million patient treatments since its discovery in 1967.” (https://pbmfoundation.org/testimonials-who-pbm-helps) No side-effects since 1967! Wow, that’s what we call safe!
“Photobiomodulation (PBM) is a non-invasive, FDA cleared, medical technology.” (https://pbmfoundation.org/what-is-pbm/)
More information about us or our devices:
For more information, please email us at [email protected] or call us at 1 (888) 913-0012 (Mon-Fri, 9am – 5pm EST) if you cannot find an answer to your question here.
