Let’s stay connected
Need quick answers? Try the live chat.
Monday – Friday, 10:00 a.m. – 2:00 p.m. ET
Use the live chat to connect with us and get answers in real time. This is a space we created for you to ask questions, get information and chat with our staff and student staff who understand what it’s like to be in university. You can think of it as our virtual front desk. Find the “chat with us” button on any page of the website to get started.
Career drop-ins
In-person career drop-ins
Meetings are offered on a first-come, first-serve basis and are approximately 20 minutes.
Brought to you by the Student Success Centre (SSC) and Alumni Career Services.
Location: Gilmour Hall 110
- Tuesdays and Thursdays, 1:30 p.m. to 4:00 p.m.
International student drop-ins
In-person drop-ins
Location: International and Exchange Student Experience Hub (MUSC B118)
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Tuesdays and Thursdays, 1:30 p.m. to 4:00 p.m.
Writing advisor drop-ins
In-person drop-ins
Writing advisors are available for 10 minutes to consult on essays, reports, reflections or any other type of writing project.
Location: Mills L215
- Monday, Tuesday, Wednesday, 1:30 p.m. to 4:00 p.m.
Let’s connect on campus
Monday–Friday, 9:00 a.m. – 4:00 p.m. ET
- Student Success Centre, Gilmour Hall 110
- Spiritual Care and Learning Centre, McMaster University Student Centre (MUSC) 212
- SSC: International and Exchange Student Experience Hub MUSC B118
- SSC: Writing and Academic Skills Hub, Mills Library 215
Send us an email
If you have general questions related to the Student Success Centre and our services, email [email protected]. If you have an accommodation need for an appointment, event, meeting or workshop hosted by the Student Success Centre, please email [email protected]. If you require any materials sent in an alternate/accessible format, please let us know.
Are you a faculty or staff member?
Contact [email protected] to learn about ways we can support you and help you help students. We offer customized workshops, webinars, resources and more.
LEADERSHIP TEAM
Dr. Arlene Fajutrao Dosen, MA, EdD (she/her)
Assistant Dean and Executive Director, Student Success
Email: [email protected]
Sean Beaudette, MEd, PMP (he/him)
Associate Director, Outreach, Transition and Academic Success
Email: [email protected]
Jacquie Hampshire, MEd (she/her)
Director, Marketing, Communications and Community Engagement — Student Affairs
Email: [email protected]
Celeste Licorish (she/her)
Manager, Educational Initiatives and Assessment — Access Strategy
Email: [email protected]
Adam Moniz
Manager, Educational Initiatives and Assessment — First-Year Experience
Email: [email protected]
Gisela Oliveira (she/her)
Associate Director, Career Development, Global Mobility and International Student Success
Email: [email protected]
Jenna Storey, BA, BEd (she/her)
Manager, Educational Initiatives and Assessment – Writing and Academic Skills
Email: [email protected]
Yufei Zheng, MEd, RISIA (she/her)
Manager, International and Exchange Student Experience
Email: [email protected]ACCESS STRATEGY, ORIENTATION AND TRANSITION, ACADEMIC SKILLS
Jen Pearson, BHSc, MSc (they/she)
Outreach Coordinator, Equity Deserving Groups (Access Program)
Email: [email protected]
Ben Lee Taylor, PhD (he/him)
Academic Skills Program Coordinator (Writing Support)
Email: [email protected]CAREERS, EXPERIENTIAL LEARNING AND EMPLOYMENT
Stephanie Cognigni (she/her)
Experiential Programming and Outreach Coordinator
Email: [email protected]
Kerri Latham, MEd (she/her)
Career Counsellor (Lead)
On leave July 31, 2025 to August 4, 2026
Declan Sweeney (he/him)
Experiential Programming and Outreach Coordinator (Financial Literacy)
Email: [email protected]
Jamie Wang, BA, MMIE (he/him)
Talent Partnership Consultant
On leave
COMMUNICATIONS, MARKETING AND EVENTS
GLOBAL ENGAGEMENT
Jenna Levi, MA, PMP (she/her)
Global Learning Coordinator
On leave
INTERNATIONAL STUDENT SUPPORT
Scott Hopkin, BSc, BA, RCIC (he/him)
International Student Advisor (Graduate Students)
Email: [email protected]
