Strategy Lab Website Fulfillment Policy

At Strategy Lab, we are committed to providing our customers with a transparent and secure purchasing experience. This fulfillment policy outlines essential details regarding our products, services, and policies to ensure clarity and build trust.

1. Description of Services

Strategy Lab specializes in providing website development, digital marketing, video production, and related services.

  • Website Development: Custom, scalable websites tailored to meet client needs.
  • Digital Marketing: Includes SEO, social media management, and advertising strategies.
  • Video Production: High-quality video content to showcase your brand or mission.

For detailed descriptions of our services, visit the respective product or service pages on our website.

2. Purchase Currency

All prices listed on our website are in Canadian Dollars (CAD) unless otherwise stated.

3. Customer Service Contact Information

We are here to assist you with any inquiries or concerns. Contact us through the following methods:

  • Email: [email protected]
  • Phone: (306) 591-5677
  • Mailing Address: 200-1965 Broad St., Regina, SK, S4P 1Y1

4. Fulfillment Policies

Refund Policy

  • Refunds for services are available only if requested prior to project commencement or under circumstances outlined in the client agreement.
  • Deposits are non-refundable once work has begun unless otherwise specified.

Delivery Policy

  • Website and digital assets will be delivered in alignment with the timeline set out in the client agreement.
  • Video and photography files will be provided digitally via secure links.

Return Policy and Process

  • Digital services and assets are non-returnable once delivered.
  • Issues with delivered services (e.g., bugs or errors) will be addressed within the agreed maintenance period.

Cancellation Policy

  • Services can be canceled before the agreed start date. Any work completed up to the cancellation date will be billed accordingly.

5. Legal and Export Restrictions

Our services comply with all applicable Canadian laws and do not include restricted goods or services. Clients outside of Canada are responsible for ensuring compliance with their local regulations.

6. Privacy Policy

Your data privacy is of utmost importance to us. Strategy Lab’s full Privacy Policy outlines how we collect, store, and use your personal data.

  • We do not sell or share customer data with third parties.
  • Payment details are processed securely through PCI-compliant methods.
    For more information, visit our Privacy Policy page.

7. Business Address

Strategy Lab is located at:
200-1965 Broad St., Regina, SK, S4P 1Y1

8. Website Security and Payment Information

We prioritize the security of your transactions:

  • Our website uses HTTPS encryption to ensure secure data transmission.
  • Payments are processed through PCI-compliant gateways, ensuring the highest level of payment security.
  • We do not store sensitive payment details on our servers.

9. Accepted Payment Methods

We accept the following credit cards:

  • Visa
  • Mastercard
  • American Express

This fulfillment policy is designed to enhance transparency and customer satisfaction. If you have any questions or need further information, don’t hesitate to reach out to us.