StoreEngine provides a simple and transparent system for managing refunds and order cancellations. Store owners can review orders, update order statuses, and issue refunds when required. This ensures better customer satisfaction and accurate sales reporting.
Refunds and cancellations are managed directly from the Orders section of StoreEngine.
Understanding Order Statuses
Before processing refunds or cancellations, it’s important to understand order statuses in StoreEngine.
Common Order Statuses
- Processing – Payment has been received, but the order is not yet completed
- Completed – Order has been successfully completed.
- Cancelled – Order has been cancelled by the admin or customer.
- Refunded – Order amount has been refunded.
Order status directly affects customer access to products or courses.
Cancelling an Order
Order cancellation is useful when a customer requests cancellation before fulfillment or when payment issues occur.
Steps to Cancel an Order
- Go to StoreEngine → Orders
- Click on the order you want to cancel
- Open the Order Details page.
- Change the order status to Cancelled.
- Save or update the order.
Once cancelled, the order will no longer be processed, and customer access (if any) will be restricted.
Processing a Refund
Refunds are issued when a customer returns a product or requests a payment reversal.
Steps to Issue a Refund
- Navigate to StoreEngine → Orders
- Open the order you want to refund
- Click the Refund option.
After the refund is processed, the order status is updated to Refunded, and the refunded amount is reflected in sales reports.
Refund Impact on Reports
Refunds and cancellations automatically affect StoreEngine analytics.
Reporting Changes
- Refunded amounts are deducted from total sales
- Cancelled orders are excluded from revenue calculations.
- Refund data appears in the Sales Report and the Refund summary cards.
This ensures accurate and transparent financial reporting.
Customer Notifications
Depending on your email notification settings:
- Customers may receive an email for order cancellation
- Customers may receive an email confirmation for refunds.
This keeps customers informed about order updates and improves trust.
Best Practices
- Always verify refund requests before processing
- Clearly communicate refund policies on your website.
- Process refunds promptly to maintain customer satisfaction
- Review refund reports regularly to detect trends
Conclusion
StoreEngine makes managing refunds and cancellations simple and efficient. With clear order statuses, refund handling, and automatic reporting updates, store owners can maintain accurate financial records while ensuring a smooth customer experience.