Update - We are continuing to work with partners to restore the Pegasus Mine Portal. We currently expect the portal to be inaccessible at least through Monday 11/16. We will provide new updates as we receive additional support information. If you are in need of a critical report or data, please submit a data support request at https://analytics.ucf.edu/data-literacy/help-support/
Nov 13, 2026 - 13:50 EST
Nov 13, 2026 - 13:50 EST
Identified - PMP is inaccessible at this time. Users will encounter a blank page when trying to log into the Pegasus Mine Portal. We have identified the Issue with the outage and actively working on resolving the issue. We do not have a ETA at this time. We will update as we have new information and apologize for the inconvenience.
Nov 13, 2026 - 09:30 EST
Nov 13, 2026 - 09:30 EST
Monitoring - Microsoft Services Beginning to Recover
As of Friday morning, services impacted by the global Microsoft outage are beginning to be restored. Intermittent delays may continue as systems catch up.
Nov 13, 2026 - 09:01 EST
As of Friday morning, services impacted by the global Microsoft outage are beginning to be restored. Intermittent delays may continue as systems catch up.
Nov 13, 2026 - 09:01 EST
Update - Microsoft Services Beginning to Recover
As of Friday morning, services impacted by the global Microsoft outage are beginning to be restored. Intermittent delays may continue as systems catch up.
Nov 13, 2026 - 07:48 EST
As of Friday morning, services impacted by the global Microsoft outage are beginning to be restored. Intermittent delays may continue as systems catch up.
Nov 13, 2026 - 07:48 EST
Update - WHAT IS HAPPENING?
This issue may affect users attempting to access the affected Microsoft 365 services.
Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do not depend on interaction with Exchange Online remain functional.
- Exchange Online: Users may be unable to access their mailbox using Outlook on the web, Outlook desktop (MAPI), Exchange ActiveSync (EAS), or REST-based connections, and email delivery may be delayed.
- Microsoft 365 admin center: Admins may be unable to load some admin center pages.
- Microsoft 365 apps: Users may be unable to view their recently used files.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory are affected.
- Microsoft 365 Education: Features including Assignments, Reading Progress, and Speaker Progress may be impacted.
- Microsoft Copilot 365: Users may be unable to load Copilot Chat or receive responses in the web and desktop apps, and Copilot experiences may be unable to access work data such as email, calendar, and files.
- Microsoft Defender for Office 365: Safe Links may be unable to verify URLs, which may impact users clicking links in Outlook and Teams.
- Microsoft Defender XDR: Users may be unable to load Microsoft Defender portal pages or solution tabs.
- Microsoft Fabric: Users may encounter failures when exporting reports with sensitivity labels to PDF or PowerPoint, when updating artifacts with sensitivity labels, or opening pbix with sensitivity label in Power BI Desktop. As a workaround, users can remove the sensitivity label from the affected item to complete the operation, if their organization's data protection policies allow it.
- Microsoft Graph: API requests that access Exchange Online data, such as mail, calendar, and contacts, may time out and prevent users from managing Teams, Channels, Membership, Apps management and send activity notifications using Graph API.
- Microsoft Intune: Scenarios including device enrollment, device check-in, and device compliance policies may have been intermittently impacted.
- Microsoft Planner: Users are experiencing Plan and Task operation reliability issues.
- Microsoft Purview: Multiple Purview services including Authorization, auto-labeling, Data Loss Prevention (DLP) across Microsoft 365 services, Communication Compliance, Information Protection label and auto-labeling policies, Role-Based Access Control (RBAC) and Data Classification are impacted, and users may be unable to open or load Microsoft Purview portal pages or protected content. Audit searches, protected content creation, eDiscovery tasks such as search and export, Data Classification and On Demand Scan features may also be impacted.
- Microsoft Teams: Most of the core functionality including joining calls, meetings, group chats, and channel messages are not impacted. Scenarios that depend on Exchange Online, including Calendar related failures with scheduling, invites, viewing, and meeting edits. Creation of Live or Virtual events fail. Failures with Copilot responses for outlook, calendar, or M365 files, read history, or adding to new chats. Navigating to App chats, adding new contacts or syncing contacts in settings fail. Standard channels are working fine but users may experience the inability to create or delete private or shared channels.
- Microsoft To Do: The app may not load, and users may see operation failures.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- SharePoint Online: Features that depend on Exchange Online may be impacted. Accessing files stored directly in SharePoint Online remains functional.
- Universal Print: Users may encounter errors submitting print jobs or using admin features.
- Windows 365: Customers who have configured their tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We remain in direct contact with Microsoft as they continue investigating the issue. The latest fix has not produced the expected results, and Microsoft is exploring alternative solutions to restore service stability. We will provide another update by tomorrow 08:00 AM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 22:16 EST
This issue may affect users attempting to access the affected Microsoft 365 services.
Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do not depend on interaction with Exchange Online remain functional.
- Exchange Online: Users may be unable to access their mailbox using Outlook on the web, Outlook desktop (MAPI), Exchange ActiveSync (EAS), or REST-based connections, and email delivery may be delayed.
- Microsoft 365 admin center: Admins may be unable to load some admin center pages.
- Microsoft 365 apps: Users may be unable to view their recently used files.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory are affected.
- Microsoft 365 Education: Features including Assignments, Reading Progress, and Speaker Progress may be impacted.
- Microsoft Copilot 365: Users may be unable to load Copilot Chat or receive responses in the web and desktop apps, and Copilot experiences may be unable to access work data such as email, calendar, and files.
- Microsoft Defender for Office 365: Safe Links may be unable to verify URLs, which may impact users clicking links in Outlook and Teams.
- Microsoft Defender XDR: Users may be unable to load Microsoft Defender portal pages or solution tabs.
- Microsoft Fabric: Users may encounter failures when exporting reports with sensitivity labels to PDF or PowerPoint, when updating artifacts with sensitivity labels, or opening pbix with sensitivity label in Power BI Desktop. As a workaround, users can remove the sensitivity label from the affected item to complete the operation, if their organization's data protection policies allow it.
- Microsoft Graph: API requests that access Exchange Online data, such as mail, calendar, and contacts, may time out and prevent users from managing Teams, Channels, Membership, Apps management and send activity notifications using Graph API.
- Microsoft Intune: Scenarios including device enrollment, device check-in, and device compliance policies may have been intermittently impacted.
- Microsoft Planner: Users are experiencing Plan and Task operation reliability issues.
- Microsoft Purview: Multiple Purview services including Authorization, auto-labeling, Data Loss Prevention (DLP) across Microsoft 365 services, Communication Compliance, Information Protection label and auto-labeling policies, Role-Based Access Control (RBAC) and Data Classification are impacted, and users may be unable to open or load Microsoft Purview portal pages or protected content. Audit searches, protected content creation, eDiscovery tasks such as search and export, Data Classification and On Demand Scan features may also be impacted.
- Microsoft Teams: Most of the core functionality including joining calls, meetings, group chats, and channel messages are not impacted. Scenarios that depend on Exchange Online, including Calendar related failures with scheduling, invites, viewing, and meeting edits. Creation of Live or Virtual events fail. Failures with Copilot responses for outlook, calendar, or M365 files, read history, or adding to new chats. Navigating to App chats, adding new contacts or syncing contacts in settings fail. Standard channels are working fine but users may experience the inability to create or delete private or shared channels.
- Microsoft To Do: The app may not load, and users may see operation failures.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- SharePoint Online: Features that depend on Exchange Online may be impacted. Accessing files stored directly in SharePoint Online remains functional.
- Universal Print: Users may encounter errors submitting print jobs or using admin features.
- Windows 365: Customers who have configured their tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We remain in direct contact with Microsoft as they continue investigating the issue. The latest fix has not produced the expected results, and Microsoft is exploring alternative solutions to restore service stability. We will provide another update by tomorrow 08:00 AM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 22:16 EST
Update - WHAT IS HAPPENING?
This issue may affect users attempting to access the affected Microsoft 365 services.
Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do not depend on interaction with Exchange Online remain functional.
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
- Universal Print: Users may encounter errors submitting print jobs or using admin features.
- Windows 365: Customers who have configured their tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We remain in direct contact with Microsoft as they continue investigating the issue. Microsoft is implementing additional measures and testing potential fixes to restore service stability. We will provide another update by 11:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 19:54 EST
This issue may affect users attempting to access the affected Microsoft 365 services.
Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do not depend on interaction with Exchange Online remain functional.
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
- Universal Print: Users may encounter errors submitting print jobs or using admin features.
- Windows 365: Customers who have configured their tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We remain in direct contact with Microsoft as they continue investigating the issue. Microsoft is implementing additional measures and testing potential fixes to restore service stability. We will provide another update by 11:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 19:54 EST
Update - WHAT IS HAPPENING?
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We are in direct contact with Microsoft. Microsoft identified a possible fix. They are in process of validating and applying to their environment. We will provide another update by 8:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 16:45 EST
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We are in direct contact with Microsoft. Microsoft identified a possible fix. They are in process of validating and applying to their environment. We will provide another update by 8:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 16:45 EST
Update - WHAT IS HAPPENING?
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We are in direct contact with Microsoft. They are still investigating the source of these issues. We will provide another update by 5:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 15:15 EST
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We are in direct contact with Microsoft. They are still investigating the source of these issues. We will provide another update by 5:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 15:15 EST
Investigating - WHAT IS HAPPENING?
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
WHO IS IMPACTED?
Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods. User may experience in Microsoft Teams and other Microsoft Apps.
WHAT ARE WE DOING ABOUT IT?
Microsoft is currently investigating the source of these errors within Microsoft Outlook. We will update by 3:30 PM (EST)
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 13:33 EST
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
WHO IS IMPACTED?
Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods. User may experience in Microsoft Teams and other Microsoft Apps.
WHAT ARE WE DOING ABOUT IT?
Microsoft is currently investigating the source of these errors within Microsoft Outlook. We will update by 3:30 PM (EST)
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Nov 12, 2026 - 13:33 EST
Utilities & Engineering Services
Operational
Campus Electrical System
Operational
Campus Chilled Water System
Operational
Network & Connectivity
Operational
Campus Internet
Operational
Housing Internet
Operational
DNS - Internal
Operational
Enterprise VPN
Operational
CATV
Operational
Email & Collaboration
Degraded Performance
Microsoft 365
Degraded Performance
DocuSign
Operational
Zoom
Operational
Conferencing & Telephones
Operational
Cisco IPT Phone System
Operational
Teams Calling
Operational
Cellular Service
Operational
Contact Center (Hosted by VOCA)
Operational
Identity & Access Management
Operational
Active Directory Domain
Operational
Single Sign On Service
Operational
Account Password Reset
Operational
ERP Cloud Systems
Operational
Adaptive Planning
Operational
Workday (Faculty & Staff)
Operational
Desktop and Mobile Computing
Operational
Desktop and Mobile Device Support
Operational
Learning Management Systems
Operational
Webcourses
Operational
Student Information Systems
Operational
Campus Solutions
Operational
Software & App Distribution
Operational
UCF Apps
Operational
Campus Software Licensing (Servers)
Operational
GitHub
Operational
Human Resource Systems
Operational
Peoplesoft Human Capital Management
Operational
Peoplesoft Human Capital Management Self Service
Operational
Financial & Procurement
Operational
Peoplesoft UCF Financials
Operational
Printing & Related Services
Operational
Student Printing
Operational
Web Services
Operational
my.ucf.edu
Operational
DNS - Public
Operational
UCF IT Enterprise Web Hosting (Pantheon)
Operational
analytics.ucf.edu
Operational
Public cloud services
Operational
IT Service Delivery & Support
Operational
ServiceNow
Operational
Data Center Services
Operational
Virtual Server Hosting
Operational
Microsoft Azure
Operational
Amazon Web Services
Operational
Mass Communications
Operational
ListServ
Operational
SMTP
Operational
OptiSigns
Operational
Research Admin Systems
Operational
Huron Research Suite - Grants
Operational
Huron Research Suite - IRB
Operational
Huron Research Suite - IACUC
Operational
Huron Research Suite - Agreements
Operational
Data, Reporting & Analytics
Major Outage
Pegasus Mine Portal (PMP)
Major Outage
Reporting Database Service (RDS)
Major Outage
Interactive Dashboards
Operational
SAS Enterprise Guide (EG)
Operational
Qualtrics
Operational
Informatica Cloud
Operational
Data and Analytics Reporting Ecosystem (DARE)
Operational
Data Governance Systems
Operational
Data Glossary - AXON
Operational
Enterprise Data Catalog - EDC
Operational
Constituent Relationship Management (CRM)
Operational
Salesforce – UCF Connect/Online
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.