Retarus

All Systems Operational

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Locations

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Retarus Services

Scheduled Maintenance

Retarus IDP maintenancePlanned Maintenance

Schedule

July 27, 2026 12:00 - 13:00 UTC

Components

Intelligent Document Processing (IDP)

Locations

DE 2, DE 1

Description

Retarus will upgrade the IDP service. The IDP services will continue to be available during this change. Retarus will deactivate old TLS1.2 Ciphers that are no longer considered as secure. The following list of ciphers will be accepted after this change: - TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 - TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 - TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 - TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 (0x9f)  - TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 (0x9e)  - TLS_DHE_RSA_WITH_AES_256_CCM_8 - TLS_DHE_RSA_WITH_AES_256_CCM - TLS_DHE_RSA_WITH_AES_128_CCM_8 - TLS_DHE_RSA_WITH_AES_128_CCM TLS1.3 Ciphers are not affected. Please make sure that you are able to use these ciphers when connecting to the Retarus IDP Services such as the Integration API or the Portal.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

July 30, 2026 07:00 - 08:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for configuration of a fax outbound service. During this time window, no service disruption is expected. This update will introduce some procedural improvements in config generation in SAP fax. 
Retarus fax outbound service migrationPlanned Maintenance

Schedule

July 30, 2026 08:00 - 09:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will perform a service migration of a fax outbound service. During this time window, no service disruption is expected. The migration address some aspects of rendering. 

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