Investigating - We are currently investigating reports of broken or invalid Salesforce authorizations affecting some accounts.
Follow the steps below to restore the connection:
- Before reauthorizing, check how many active connections you currently have in Salesforce. Click your profile icon in the upper-right corner of Salesforce, then go to Settings > Manage Connections. - In the OAuth Apps table, check how many times FormAssembly Connector appears. Salesforce allows a maximum of five connections per connected app. - If you already have five FormAssembly Connector connections, revoke any connections with the lowest use count. This will free up a token and help prevent Salesforce from revoking a connection that is still actively being used. Next, return to FormAssembly. Hover over your username in the upper-right corner and select External Authorizations. Reauthorize any connections marked as invalid. - If you have fewer than five connections, hover over your username in the upper-right corner of FormAssembly and select External Authorizations. Then, reauthorize any connections marked as invalid.
If you continue to run into issues, please contact our support team.
Jul 24, 2026 - 18:05 EDT
Investigating - We have reopened our investigation into reports of connectivity issues from UK customers using BT and EE networks.
Although BT previously confirmed that the underlying network issue had been resolved, we continue to receive reports from some customers who are still unable to access FormAssembly. We are working with BT to determine the cause of the continued reports.
In the meantime, customers may be able to restore access by connecting through an alternative network, such as mobile data or a different ISP.
Welcome to FormAssembly's status page, a place for real-time information on system performance, status and security. If there are any interruptions in service, a note will be posted here. Thank you for choosing FormAssembly!
FormAssembly.com
Operational
API
Operational
FormAssembly Professional/Premier
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Essentials
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Team
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Basic
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Enterprise
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Compliance
Operational
90 days ago
100.0
% uptime
Today
FormAssembly Government
Operational
90 days ago
100.0
% uptime
Today
Salesforce
Degraded Performance
90 days ago
100.0
% uptime
Today
Salesforce Connector
Degraded Performance
90 days ago
100.0
% uptime
Today
Salesforce Prefill Connector
Degraded Performance
90 days ago
100.0
% uptime
Today
Salesforce Marketing Cloud Connector
Operational
90 days ago
100.0
% uptime
Today
Autosuggest service
Operational
Emails
Operational
Background services
Operational
Support Live Chat
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Jul 24, 13:35 EDT
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 20, 15:38 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:35 EDT
Scheduled -
Status: Scheduled starting today, through the week Affected Feature: Salesforce Connected App / OAuth Authentication
What's Changing
To meet updated Salesforce security requirements, FormAssembly will be enabling the following settings on our Salesforce connected app:
Phase 1
Refresh Token Rotation (RTR) — A new refresh token will be issued with each access token refresh.
Proof Key for Code Exchange (PKCE) — An additional layer of protection for supported OAuth authorization flows.
Refresh Token IP Allowlist Enforcement — Token refresh requests will be restricted to allowlisted IP addresses.
Phase 2 (following Phase 1)
Idle Refresh Token Expiration — Salesforce refresh tokens that have been inactive for 30 or more days will expire and require reauthorization.
What to Expect
We've completed thorough testing of these changes to help ensure a seamless experience for our customers. For most users, no action will be required.
In some cases, you may be prompted to reauthorize your Salesforce connection in FormAssembly after the changes go live. This is a one-time action and takes just a few moments to complete.
If you notice any unexpected behavior with your Salesforce connection that you believe may be related to these changes, please don't hesitate to reach out to our Support team. We're happy to help.
Jul 20, 13:30 EDT